Can't find a standard rest home room? The 10km rule helps

If your first choice of care home only has a room available that attracts extra fees (i.e. premium fees) and if you don’t want to or cannot pay an extra fee, the following applies:

• If there is a vacancy for a standard room at another home within a 10km radius of the home of choice, then you may have to go there.
• If the home of choice has occupancy over 90 percent and there is a vacancy for a standard room at another home within 10km and you don’t want it, extra fees may apply. When a standard room becomes available the provider may move you into that with three days’ notice.
• If your home of choice has occupancy over 90 percent and there is no other vacancy within 10km then the provider must accept you and not charge extra fees. When a standard room becomes available the provider may ask you to move into that room, giving three days’ notice.

If you are paying for premium accommodation, you can review your tenancy every six months. If you decide you no longer wish to pay premium room fees, written notice of this should be given. The provider then has three months to move you to a standard room, giving three days’ notice, or cease charging premium room fees.

There is discretion to waive the notice period for financial hardship.