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How the system works

How the system works

Looking for help with navigating the ageing process? Feeling like you need help but not sure where to start? In this section, we breakdown concepts that are important for older people requiring care, including how an interRAI assessment works, your rights when receiving services, and the complaints process. You’ll also find resources that debunk statistics about ageing, highlight cutting edge research, and profile key concepts for aged care professionals.

An overview

How the system works
Future of Health - the Five System Shifts – Te Whatu Ora Health New Zealand
How the system works
Jill Clendon on the importance of Nurse Practitioners – Ministry of Health - Manatū Hauora
How the system works
What is ‘My Health Passport’?

‘My Health Passport’ is a booklet designed to help individuals manage their health information and improve communication between them and their healthcare providers. In New Zealand, ‘My Health Passport’ is a free service that is available to anyone who wants to use it. The primary purpose of ‘My Health Passport’...

How the system works
What is acuity?

In simple terms, ‘acuity’ is a measure of how unwell a person is and how much care they need. In the world of healthcare, ‘acuity’ refers to intensity and severity of a resident’s care needs – including illness, injuries, and other health issues. Acuity helps healthcare providers assess how severe...

How the system works
What is the Aged Care Commissioner’s 2024 report?

In March 2024, Carolyn Cooper, the Aged Care Commissioner, released a report titled “Amplifying the voices of older people across Aotearoa New Zealand”. It contains 20 recommendations to improve services and care for older people in Aotearoa. So, why is this report important and how does it affect every day...

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How the system works
What's in the Coalition Agreement for older people?

This question is answered in the article ' Does the 2023 change of government affect the health system? ' Scroll down for specific details.