The Total Mobility Scheme assists people with eligible mobility issues around New Zealand to get access to subsidised door-to-door transport. It is aimed at people with temporary or long-term disabilities who cannot use public transport, and therefore need an alternative mode of transport to live their lives normally and stay connected with their community.
An assessment is required from approved agencies. In most regions in the country, Age Concern are accredited Total Mobility assessors as are a number of disability agencies. These will differ across each region so get in touch with your local council for a complete list. Your GP should also be able to provide further information.
What can I get?
Those eligible for the Total Mobility Scheme can receive discounted taxi fares of up to 50% per trip, up to a maximum subsidy. The maximum subsidy varies between regions and is set by your regional council. To find out about the cost of the subsidy in your region, see the regional guide to using the Total Mobility scheme. This comes in the form of vouchers or electronic cards.
Each council will have a list of approved taxi companies that Total Mobility Scheme users can choose from – check with your council. Each approved service provider generally needs to have at least one wheelchair accessible vehicle available 24 hours, 7 days a week.
How does it work?
The scheme is managed and operated by local councils and is funded in partnership between local and central governments. The scheme varies slightly from region to region, as people to reflect local differences.
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Updated: 13 Jul 2023