Bupa Liston Heights Care Home - Ngauruhoe Wing
At a glance
- Vacancy
- No
- Name
- Bupa Liston Heights Care Home
- Category
- Dementia
- Address
- 19 Liston Avenue
Hilltop
Taupō 3330 - Postal Address
- Same as above
- Region
- Lakes
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Claire Jordan - (07) 378 2666
- Owner
- Bupa Care Services - 0800 60 80 99
- Business Coordinator
- Smmriti Karnatak - (07) 378 2666
Other services
Photos
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Map
Your day – your way
While the surroundings at Liston Heights are beautiful, its great care that Liston Heights is known for. Resident’s wishes come first, with care built around the way they prefer their day to be – and that can change from day to day. That’s why we say “your day – your way.”
At Liston Heights, our residents will always find something to do – whether it’s getting involved in our activities programme or choosing to enjoy their own company in their large bedrooms, with the convenience of ensuites and kitchenettes.
General Manager Claire Jordan and her team like to think of their care as “providing support, so that you can still be you.” To find out more, please phone Claire on (07) 378 2666.
While the surroundings at Liston Heights are beautiful, its great care that Liston Heights is known for. Resident’s wishes come first, with care built around the way they prefer their day to be – and that can change from day to day. That’s why we say “your day – your way.”
At Liston Heights, our residents will always find something to do – whether it’s getting involved in our activities programme or choosing to enjoy their own company in their large bedrooms, with the convenience of ensuites and kitchenettes.
General Manager Claire Jordan and her team like to think of their care as “providing support, so that you can still be you.” To find out more, please phone Claire on (07) 378 2666.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 27 Aug 2013 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 12 |
| Vacancy | No |
| Our dementia unit is small and homely with daily activities keeping our residents busy if they want. We have a very dedicated team led by a Registered Nurse. We have renovated our outdoor section to include a beautiful sunny deck area | |
| Impending vacancy | No |
| Short stay considered | Yes |
| Premium Accommodation Charges | Some Rooms from $0.00 -$5.00/day up to $5.00 -$33.00/day as at 28 Nov 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | Unknown |
|
Updated: 28 Nov 2024 |
|
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care. | |
| Enrolled Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents. | |
| Physiotherapist | Yes | A local physiotherapist calls in on a regular basis. | |
| Occupational Therapist | Yes | As required. | |
| Social Worker (on site) | Yes | As required. | |
| Diversional Therapist | Yes | As required. | |
| Activities Co-ordinator | Yes | Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips. | |
| Hairdresser | Yes | Our hairdresser visits every week, providing a great service at a reasonable price. | |
| Podiatrist | Yes | Our Podiatrist visits on request. | |
| Dietitian | Yes | All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs. | |
| Accredited Visitors | Yes | This can be arranged on an individual basis. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | ||
| Other Personnel | Yes | A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on-call. | |
|
Updated: 18 Jul 2014 |
|||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have registered nurses on duty 24 hours a day who can provide this level of care. |
| Gastronomy/Nasogastric Management | Yes | We have registered nurses on duty 24 hours a day who can provide this level of care. |
| Palliative Care (Contracted) | Yes | Individual palliative care funding may be available. |
| End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Dialysis | Yes | We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis. |
| Wound Care | Yes | We work together with GP's and specialist wound management nurses as required. |
| Diabetic Care | Yes | We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet. |
| Continence Advice | Yes | We manage residents needs and provide a range of continence products with visits by community nurse specialist on request. |
| Stomal Therapy | Yes | We manage residents needs and provide a range of products with visits by community nurse specialist on request. |
| Stroke Rehabilitation | Yes | We provide support for residents who have had a stroke. This may include physiotherapy and special diet options. |
| Tracheotomy Care | Yes | Your special needs can be discussed prior to admission. |
| Spinal Injuries Care | Yes | Your special needs can be discussed prior to admission. |
| Infection Control | Yes | We meet all infection control standards. |
| Surgical Followup | Yes | We are able to care for people following surgery and provide a range of convalescent care options. |
| Psychiatric Care | Yes | We will provide referrals to other services as required. |
| Community Health | Yes | We link with community health professionals as required. |
| Clinical Management | Yes | Our manager is a registered nurse. |
| Other Specialties | Yes | Available as required. |
|
Updated: 18 Jul 2014 |
||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home. |
| Carer Support | Yes | We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home. |
| Subsidised | Yes | Subsidy may be available. |
| Private Paying | Yes | We welcome people who are self funded or have insurance cover. |
| Booking can be made in advance | Yes | According to bed availability. |
|
Updated: 18 Jul 2014 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to personalise their rooms. We understand the importance of making it feel like home. |
| Single Rooms | Yes | |
| Rooms suitable for a couple | Yes | |
| Ensuite | Yes | All rooms have ensuites. |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | |
| Negotiate To Bring Own Pet | Yes | We are happy to discuss options for your pets. |
| Phone Access In Own Room | Yes | You are welcome to have a phone and internet installed at your own cost. |
| Resident can adjust heating in own room | Yes | We have under-floor heating that is adjusted in each section of the building. |
| Cater for under 65 yrs with Disability | Yes | We can discuss your special needs prior to admission. |
| Lounges/seating areas | Yes | |
| Primary Health Funded Short Term Care | Yes | You may qualify for Primary Options For Acute Care Funding. Ask your GP for details. |
| Provide End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Palliative Care Contract | Yes | Individual funding may be available. Ask your GP or the hospital for more details. |
| Outings | Yes | As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics. |
| Whānau Room | Yes | We have areas available where residents and their families can spend quiet time together. |
| Māori Kaupapa | Yes | We respect all cultures. |
| Residents Committee | Yes | We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association. |
| Family Committee | Yes | We welcome family input and hold family forums on a regular basis. |
| Newsletter | Yes | The care homes newsletter is published on a regular basis. |
| Policy for management of challenging behaviour | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. |
| Confused Residents | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused. |
| Smoking Permitted | Yes | We have a designated smoking area. |
| Semi-Secure | Yes | |
|
Updated: 25 Nov 2022 |
||
Special Features
| You can be sure of companionship, comfort and security at Liston Heights. It's a happy, friendly place with a strong community spirit and a reputation for skilled compassionate care. If you join us, we know you will soon make new friends and feel right at home. The rest home is unique in that all rooms other than the short-term respite care rooms, are spacious studio units. These units are configured as bed sits with full ensuite and a kitchenette that has a small fridge with tea making facilities. Residents are therefore able to enjoy visits from family and friends in the comfort and privacy of their own rooms if they choose to do so. Liston Heights provides a full range of services from independent units through to services for those who have more complex needs. |
|
Updated: 18 Jul 2014 |
Interests & Activities
| A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way. |
|
Updated: 18 Jul 2014 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | A government subsidy may be available for part or all of your care. | |
| Staffing qualifications and details | Liston Heights meets all recommended staffing levels for residential care. | |
| Details about meals | Our menus are dietitian approved and cater to individual preferences and requirements. | |
| Associated Complexes | We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available. | |
|
Updated: 18 Jul 2014 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Cook Island Maori | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Māori - Te Reo | Yes | |
| Samoan | Yes | |
| Tokelauan | Yes | |
|
Updated: 18 Jul 2014 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | Once fortnightly church services conducted on site |
| Baptist | No | Visit residents in the facility |
| Presbyterian | Yes | conduct fortnightly church services on site |
|
Updated: 18 Jul 2014 |
||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.10 Km | Public Bus stops right outside front entrance |
| Shops | 1.50 Km | Hilltop Shops - Fish & Chip Shop/Dairy/Restaurant/Beauty Salon/Electrical Shop |
| Mall | 4.00 Km | Town Centre - Full range of shopping |
| Parks | 2.00 Km | Botanical Gardens and Hilltop Play Ground |
| Library | 4.00 Km | Mobile library bus visits the site every two weeks |
|
Updated: 18 Jul 2014 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Registered Retirement Village? | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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Updated: 13 Oct 2014 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.