The Willows Home & Hospital

General
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The Willows Home & Hospital have a very special task, that of providing a home away from home for people who are unable to look after themselves.

Service/Facility Details
Detail	Status
Contract with Health New Zealand \| Te Whatu Ora	Yes
Certification	Yes
ORA Applies	No
Updated: 17 Oct 2012

Bed and Vacancy Details
Detail	Status
Approximate number of beds at this level of care	10
Vacancy	No
Warm friendly atmosphere. Activities, home cooking, hairdresser. Our aim is to care for your loved one in a friendly warm atmosphere.
Impending vacancy	No - Single rooms with ensuite
Short stay considered	Yes
Premium Accommodation Charges	Some Rooms from $6.67/day as at 23 Dec 2024
MOH Certification and Audit Report	View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19	Please enquire
Updated: 27 Dec 2024

Personnel
Type	Hours Per Week	Status	Details
Registered Nurse		Yes	24 hours a day, 7 Days a week.
Enrolled Nurse		Yes
Physiotherapist	0.00	Yes	This service is available, arranged through the doctor or manager.
Hairdresser		Yes	Visiting
Podiatrist		Yes	Visits every 6 weeks.
Dietitian		Yes	On request or when required.
Chaplain/Spiritual Advisor		Yes	On Request.
Updated: 21 Jul 2008

Specialities or Areas of Expertise
Specialities or Areas of Expertise	Status	Details
Oxygen Management	Yes
End of Life/Palliative Care	Yes	Supported by Community Hospice Nurse
Wound Care	Yes
Diabetic Care	Yes
Continence Advice	Yes
Stomal Therapy	Yes
Stroke Rehabilitation	Yes
Tracheotomy Care	Yes	On request
Spinal Injuries Care	Yes	We have residents with spinal injuries and work closely with the spinal unit.
Infection Control	Yes
Psychiatric Care	Yes	On request
Clinical Management	Yes	Our Nurse Manager has several years of experience and the Owner with 35 years + experience.
Updated: 21 Jul 2008

Features
Feature	Status	Details
May Bring Own Furniture	Yes	Our residents are encouraged to bring things that make them feel at home, within reason.
Single Rooms	Yes
Ensuite	Yes	Most of our single rooms have shared ensuites, some with showers.
Alcohol Permitted	Yes
Pets In Residence	Yes	At present we have 3 cats
Negotiate To Bring Own Pet	Yes
Phone Access In Own Room	Yes	On Request
Resident can adjust heating in own room	Yes
Lounges/seating areas	Yes	Several modern and sunny lounges and dining rooms have comfortable quality furnishings.
Primary Health Funded Short Term Care	Yes
Day Programme for day stay clients	Yes
Outings	Yes
Residents Committee	Yes	All residents are encouraged to have personal input.
Policy for management of challenging behaviour	Yes	Policy in place and staff are trained to deal with these issues.
Confused Residents	Yes	Initial Assessment required.
Smokers Room	Yes
Smoking Permitted	Yes	In allocated areas.
Semi-Secure	Yes
Updated: 21 Jul 2008

Special Features
The Willows is easily accessible to family and friends with a bus route close by and an easy walk to the Otahuhu shopping centre, churches and various senior citizens clubs. Our Philosophy We care for residents in a homely environment, with respect and friendliness and with the aim of maintaining or restoring maximum independence in their functions of daily living and delivering quality, holistic care incorporating a strong sense of empathy, dignity and regard to individual rights, need and wishes, regardless of culture, race or creed. We are committed to providing quality care and service within an encouraging and cheerful environment, with an emphasis on maintaining a strong sense of dignity and independence of residents with varying physical or intellectual challenges. We believe that all care and service must be delivered with compassion, professionalism and empathy. We encourage a high level of wellness by maintaing a caring and stimulating environment.
Updated: 21 Jul 2008

Additional Information
Topic		Details
Staffing qualifications and details		The company employs between 27 full-time and part-time staff, some of which are registered nurses, enrolled nurses and nurse aids with or without RCA qualifications. Staff are given ongoing, in-house education. Nurses have been chosen not only for their professionalism and clinical expertise, but also their approach to the residents. They have been selected and trained with patience, understanding and care a priority. Staff are introduced to the incoming residents on admission.
Details about meals		Each day we try our best to provide an interesting and varied menu. If there is something special that our residents would prefer or their diet requires we will do our utmost to provide it for them.
Updated: 21 Jul 2008

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations	Status	Details
(Other comments)	Yes	Residents are encouraged to continue any religious beliefs as they had, before they moved to The Willows Home & Hospital.
Updated: 21 Jul 2008

Distances
Location	Distance	Details
Public Transport	0.24 Km	A six minute walk to the Otahuhu Transport Cent
Shops	0.68 Km	A 10 minute walk to the Otahuhu Shopping Centre on Great South Road and a 3 minute walk to Atkinson Avenue shops.
Mall	2.00 Km	Sylvia Park - Stagecoach buses (Route 717) leave Atkinson Avenue every half hour on weekdays and every hour on weekends (Fare is approximately $3.20 return
Parks	0.80 Km	A fourteen minute walk to Murphy Park and a twelve minute walk to McManus Pakr and Mt. Richmond Domain.
Library	0.77 Km	A twelve minute walk to the Otahuhu Public Library on High Street.
Updated: 21 Jul 2008

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.