Telford Lifecare & Village

General
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At a glance

Vacancy: Yes
Name: Telford Lifecare & Village
Category: Rest Home
Address: 15 Telford Street
Merrilands
New Plymouth 4312
Postal Address: Same as above
Region: Taranaki
Phone: (06) 757 8554 View Phone Number
Email: View Email Address
Web: Visit Website
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Personnel

Manager: Kyla Bhatnagar
Owner: Heritage Lifecare

Other services

View Associated Providers

Photos

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Map

Downloads

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Preview	File	Description
	Telford Rest Home and Hospital Brochure	You are welcome to view our brochure

At Telford Lifecare & Village, you are at home with us.

We are a friendly, caring community. Become part of our Telford family and be cared for by our wonderful staff, whilst making new friends and learning new activities.

We have a range of levels of care, so if your health needs change, we can care for you now and into the future.

Light, bright and welcoming, Telford is set amongst beautifully landscaped gardens and close to the Merrilands shopping centre.

At Heritage Lifecare, our homes reflect the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. Contact us today to talk through your needs.

Photos are representative of Heritage Lifecare.

Service/Facility Details

Service/Facility Details
Detail	Status
Contract with Health New Zealand \| Te Whatu Ora	Yes
Certification	Yes
ORA Applies	No
Updated: 16 Jan 2024

Bed and Vacancy Details

Bed and Vacancy Details
Detail	Status
Approximate number of beds at this level of care	34
Vacancy	Yes
We welcome Respite & Short-Term care.
Impending vacancy	Yes
Short stay considered	Yes
Premium Accommodation Charges	Some Rooms from $10.00/day up to $35.00/day as at 15 Nov 2024
MOH Certification and Audit Report	View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19	No
Updated: 15 Nov 2024

Testimonials

Testimonials
"The staff at Telford are awesome. They are wonderful and they gave my Dad such good care, right up until he passed away last night. They have treated us all like their own family. I couldn’t have wished for a better home for him. Thank you all so much, from the bottom of my heart" "Very caring and friendly staff" "Friendly, eager to help" "Food, cheerful staff and willingness to help for outings and understanding" "Nice, warm and clean. The girls are good to me. Good meals" "My family shopped around and liked this one best. It had a nice homely feel." "My daughter chose this home because it wasn't too big and had a nice atmosphere"
Updated: 16 Jan 2024

Personnel

Personnel
Type	Status	Details
Registered Nurse	Yes
Healthcare Assistants/Caregivers	Yes
Physiotherapist	Yes	Available by referral.
Occupational Therapist	Yes	Available by referral.
Social Worker (on site)	Yes	Available by referral.
Diversional Therapist	Yes
Activities Co-ordinator	Yes
Hairdresser	Yes	Our hairdresser visits every week, providing a great service at a reasonable price.
Podiatrist	Yes	A podiatrist visits regularly.
Dietitian	Yes	Our menus are approved by Dieticians.
Accredited Visitors	Yes
Kaumatua	Yes	We can arrange visits from local Kaumatua.
Chaplain/Spiritual Advisor	Yes	We can arrange visits from local religious groups.
Other Personnel	Yes	We have a wide range of personnel. Should you require services outside our home, we can assist.
Updated: 16 Jan 2024

Specialities or Areas of Expertise

Specialities or Areas of Expertise
Specialities or Areas of Expertise	Status	Details
Oxygen Management	Yes	We have registered nurses on duty 24 hours a day who can provide this level of care.
Gastronomy/Nasogastric Management	Yes	We have registered nurses on duty 24 hours a day who can provide this level of care.
End of Life/Palliative Care	Yes	It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Dialysis	Yes	We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Wound Care	Yes	We work together with GP's and specialist wound management nurses as required.
Diabetic Care	Yes	We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice	Yes	We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy	Yes	We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Stroke Rehabilitation	Yes	We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care	Yes	Your special needs can be discussed prior to admission
Infection Control	Yes	We meet all infection control standards.
Surgical Followup	Yes	We are able to care for people following surgery and provide a range of convalescent care options.
Community Health	Yes	We link with community health professionals as required.
Clinical Management	Yes	Our Clinical Services Manager provides clinical oversight.
Other Specialties	Yes	Available as required.
Updated: 16 Jan 2024

Respite, Carer Support or other Short Stay

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay	Status	Details
Respite	Yes	We offer respite care to give carers a much-needed break, while at the same time providing residents with care and companionship.
Carer Support	Yes	Our short stay programmes provide careers with a much-needed break, and support.
Other Short Stay Programme	Yes	Our Day Programme is available. Please call to discuss your requirements.
Subsidised	Yes	Talk to us to find out if you are eligible for a subsidy.
Private Paying	Yes
Booking can be made in advance	Yes
Updated: 16 Jan 2024

Features

Features
Feature	Status	Details
May Bring Own Furniture	Yes	We encourage you to bring your furniture, to personalise your new home.
Single Rooms	Yes
Ensuite	Yes
Alcohol Permitted	Yes
Phone Access In Own Room	Yes	Talk to us about options.
Wifi	Yes
Resident can adjust heating in own room	No	We have under-floor heating that is adjusted in each section of the building.
Cater for under 65 yrs with Disability	Yes	We can discuss your special needs prior to admission.
Lounges/seating areas	Yes
Gay / LGBT IQ Friendly	Yes
Primary Health Funded Short Term Care	Yes	Talk to us or your GP about options.
Palliative Care Contract	Yes	Individual funding may be available. Ask your GP or the hospital for more details.
Day Programme for day stay clients	Yes	It is possible for people to join us during the day and return home at night. We encourage families to help us care for their family member.
Outings	Yes
Whānau Room	Yes
Māori Kaupapa	Yes
Residents Committee	Yes
Family Committee	Yes
Newsletter	Yes
Policy for management of challenging behaviour	Yes
Confused Residents	Yes
Rural Setting	Yes
Updated: 16 Jan 2024

Special Features

Special Features
At Telford, our home reflects the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. We have lots of nice lounges around our home, and an outside path and garden provide a walking area and showcases the Rose garden. Our residents are also able to enjoy their own vegetable and flower garden.
Updated: 16 Jan 2024

Interests & Activities

Interests & Activities
We are committed to providing a meaningful and flexible range of activities and events to meet the abilities and interests of our residents, considering their individual needs and cultural beliefs. When you make Telford your home, we conduct an assessment with you and your whanau to identify your individual interests and their physical, cultural, creative, intellectual and social needs. We then develop an individualised activities plan to meet your needs.
Updated: 16 Jan 2024

Additional Information

Additional Information
Topic		Details
Details about meals		Our menus are all approved by a Dietician.
Visitor information		We welcome visitors into our home
Internet access		Free WiFi for residents and guests is available in the home.
Associated Complexes		Telford is part of the Heritage Lifecare group of care homes and villages across the country, from Invercargill to Whangarei. We have over 2,500 beds national wide and 500 independent living units.
Updated: 16 Jan 2024

Languages Spoken

Languages Spoken
Language	Status	Details
Cantonese	Yes
English	Yes
Hindi	Yes
Malayalam	Yes
Māori - Te Reo	Yes
Other Information	Yes	We welcome all cultures and have a wide range of different languages spoken. We are also able to assist with translation services. Talk to us about your language needs.
Updated: 16 Jan 2024

Religious/Spiritual Affiliations

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations	Status	Details
(Other comments)	Yes	We welcome all religions and have access to local religious groups and services. Talk to us about your needs.
Updated: 16 Jan 2024

Ethnic Diets

Ethnic Diets
Ethnic Diet	Status	Details
Other	Yes	We welcome all cultures and have Dieticians who develop our menus. Talk to us about your needs.
Updated: 16 Jan 2024

Distances

Distances
Location	Distance	Details
Public Transport	0.20 Km	Bus
Shops	0.50 Km	Merrilands Shopping Centre is a 2 minute drive away. CBD is a 5 to 10 minute drive away depending on traffic
Mall	5.00 Km	Downtown - centre city.
Parks	3.00 Km	Merriland Domain - Pukekura Park
Library		Library Bus calls weekly.
Updated: 16 Jan 2024

Credentials & Membership

Credentials & Membership
Credentials & Membership RC	Status	Details
Aged Care Association New Zealand (ACA)	Yes
Registered Retirement Village?	Yes
Retirement Villages Association of New Zealand [Inc] (RVA)	Yes

Updated: 16 Jan 2024

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.