Telford Lifecare & Village
At a glance
- Vacancy
- Yes
- Name
- Telford Lifecare & Village
- Category
- Rest Home
- Address
- 15 Telford Street
Merrilands
New Plymouth 4312 - Postal Address
- Same as above
- Region
- Taranaki
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Kyla Bhatnagar
- Owner
- Heritage Lifecare
Other services
Photos
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Map
Downloads
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| Preview | File | Description |
|---|---|---|
 Telford Rest Home and Hospital Brochure
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You are welcome to view our brochure |
At Telford Lifecare & Village, you are at home with us.
We are a friendly, caring community. Become part of our Telford family and be cared for by our wonderful staff, whilst making new friends and learning new activities.
We have a range of levels of care, so if your health needs change, we can care for you now and into the future.
Light, bright and welcoming, Telford is set amongst beautifully landscaped gardens and close to the Merrilands shopping centre.
At Heritage Lifecare, our homes reflect the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. Contact us today to talk through your needs.
Photos are representative of Heritage Lifecare.
We are a friendly, caring community. Become part of our Telford family and be cared for by our wonderful staff, whilst making new friends and learning new activities.
We have a range of levels of care, so if your health needs change, we can care for you now and into the future.
Light, bright and welcoming, Telford is set amongst beautifully landscaped gardens and close to the Merrilands shopping centre.
At Heritage Lifecare, our homes reflect the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. Contact us today to talk through your needs.
Photos are representative of Heritage Lifecare.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
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Updated: 16 Jan 2024 |
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Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 33 |
| Vacancy | Yes |
| We welcome Respite & Short-Term care. | |
| Impending vacancy | Yes |
| Short stay considered | Yes |
| Premium Accommodation Charges | Some Rooms from $10.00/day up to $35.00/day as at 19 Dec 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 20 Dec 2024 |
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Testimonials
| "The staff at Telford are awesome. They are wonderful and they gave my Dad such good care, right up until he passed away last night. They have treated us all like their own family. I couldn’t have wished for a better home for him. Thank you all so much, from the bottom of my heart" "Very caring and friendly staff" "Friendly, eager to help" "Food, cheerful staff and willingness to help for outings and understanding" "Nice, warm and clean. The girls are good to me. Good meals" "My family shopped around and liked this one best. It had a nice homely feel." "My daughter chose this home because it wasn't too big and had a nice atmosphere" |
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Updated: 16 Jan 2024 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Yes | Available by referral. | |
| Occupational Therapist | Yes | Available by referral. | |
| Social Worker (on site) | Yes | Available by referral. | |
| Diversional Therapist | Yes | ||
| Activities Co-ordinator | Yes | ||
| Hairdresser | Yes | Our hairdresser visits every week, providing a great service at a reasonable price. | |
| Podiatrist | Yes | A podiatrist visits regularly. | |
| Dietitian | Yes | Our menus are approved by Dieticians. | |
| Accredited Visitors | Yes | ||
| Kaumatua | Yes | We can arrange visits from local Kaumatua. | |
| Chaplain/Spiritual Advisor | Yes | We can arrange visits from local religious groups. | |
| Other Personnel | Yes | We have a wide range of personnel. Should you require services outside our home, we can assist. | |
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Updated: 16 Jan 2024 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have registered nurses on duty 24 hours a day who can provide this level of care. |
| Gastronomy/Nasogastric Management | Yes | We have registered nurses on duty 24 hours a day who can provide this level of care. |
| End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Dialysis | Yes | We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis. |
| Wound Care | Yes | We work together with GP's and specialist wound management nurses as required. |
| Diabetic Care | Yes | We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet. |
| Continence Advice | Yes | We manage residents needs and provide a range of continence products with visits by community nurse specialist on request. |
| Stomal Therapy | Yes | We manage residents needs and provide a range of products with visits by community nurse specialist on request. |
| Stroke Rehabilitation | Yes | We provide support for residents who have had a stroke. This may include physiotherapy and special diet options. |
| Tracheotomy Care | Yes | Your special needs can be discussed prior to admission |
| Infection Control | Yes | We meet all infection control standards. |
| Surgical Followup | Yes | We are able to care for people following surgery and provide a range of convalescent care options. |
| Community Health | Yes | We link with community health professionals as required. |
| Clinical Management | Yes | Our Clinical Services Manager provides clinical oversight. |
| Other Specialties | Yes | Available as required. |
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Updated: 16 Jan 2024 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We offer respite care to give carers a much-needed break, while at the same time providing residents with care and companionship. |
| Carer Support | Yes | Our short stay programmes provide careers with a much-needed break, and support. |
| Other Short Stay Programme | Yes | Our Day Programme is available. Please call to discuss your requirements. |
| Subsidised | Yes | Talk to us to find out if you are eligible for a subsidy. |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
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Updated: 16 Jan 2024 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage you to bring your furniture, to personalise your new home. |
| Single Rooms | Yes | |
| Ensuite | Yes | |
| Alcohol Permitted | Yes | |
| Phone Access In Own Room | Yes | Talk to us about options. |
| Wifi | Yes | |
| Resident can adjust heating in own room | No | We have under-floor heating that is adjusted in each section of the building. |
| Cater for under 65 yrs with Disability | Yes | We can discuss your special needs prior to admission. |
| Lounges/seating areas | Yes | |
| Gay / LGBT IQ Friendly | Yes | |
| Primary Health Funded Short Term Care | Yes | Talk to us or your GP about options. |
| Palliative Care Contract | Yes | Individual funding may be available. Ask your GP or the hospital for more details. |
| Day Programme for day stay clients | Yes | It is possible for people to join us during the day and return home at night. We encourage families to help us care for their family member. |
| Outings | Yes | |
| Whānau Room | Yes | |
| Māori Kaupapa | Yes | |
| Residents Committee | Yes | |
| Family Committee | Yes | |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Rural Setting | Yes | |
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Updated: 16 Jan 2024 |
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Special Features
| At Telford, our home reflects the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. We have lots of nice lounges around our home, and an outside path and garden provide a walking area and showcases the Rose garden. Our residents are also able to enjoy their own vegetable and flower garden. |
|
Updated: 16 Jan 2024 |
Interests & Activities
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We are committed to providing a meaningful and flexible range of activities and events to meet the abilities and interests of our residents, considering their individual needs and cultural beliefs. When you make Telford your home, we conduct an assessment with you and your whanau to identify your individual interests and their physical, cultural, creative, intellectual and social needs. We then develop an individualised activities plan to meet your needs. |
|
Updated: 16 Jan 2024 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details about meals | Our menus are all approved by a Dietician. | |
| Visitor information | We welcome visitors into our home | |
| Internet access | Free WiFi for residents and guests is available in the home. | |
| Associated Complexes | Telford is part of the Heritage Lifecare group of care homes and villages across the country, from Invercargill to Whangarei. We have over 2,500 beds national wide and 500 independent living units. | |
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Updated: 16 Jan 2024 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Cantonese | Yes | |
| English | Yes | |
| Hindi | Yes | |
| Malayalam | Yes | |
| Māori - Te Reo | Yes | |
| Other Information | Yes | We welcome all cultures and have a wide range of different languages spoken. We are also able to assist with translation services. Talk to us about your language needs. |
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Updated: 16 Jan 2024 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| (Other comments) | Yes | We welcome all religions and have access to local religious groups and services. Talk to us about your needs. |
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Updated: 16 Jan 2024 |
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Ethnic Diets
| Ethnic Diet | Status | Details |
|---|---|---|
| Other | Yes | We welcome all cultures and have Dieticians who develop our menus. Talk to us about your needs. |
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Updated: 16 Jan 2024 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.20 Km | Bus |
| Shops | 0.50 Km | Merrilands Shopping Centre is a 2 minute drive away. CBD is a 5 to 10 minute drive away depending on traffic |
| Mall | 5.00 Km | Downtown - centre city. |
| Parks | 3.00 Km | Merriland Domain - Pukekura Park |
| Library | Library Bus calls weekly. | |
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Updated: 16 Jan 2024 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Aged Care Association New Zealand (ACA) | Yes | |
| Registered Retirement Village? | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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Updated: 16 Jan 2024 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.