Remuera Rest Home & Hospital
At a glance
- Vacancy
- No
- Name
- Remuera Rest Home & Hospital
- Category
- Rest Home
- Address
- 10 Macmurray Rd
Remuera
Auckland 1050 - Postal Address
- 10 Macmurray Road
Remuera
Auckland 1050 - Region
- Auckland
- Phone
- View Phone Number
- Mobile
- View Mobile Number
- View Email Address
- Web
- Visit Website
- Social Media
FacebookPersonnel
- Manager
- Michael Rafal - 09 520 5311
- Owner
- CSR Healthcare Limited - 09 520 5311
- Clinical Leader
- Michael Rafal - 09 520 5311 / 09 520 6826
- After hours
- Nurses - 09 520 6826
- After hours
- Nurses - 021 088 96284
Other services
Photos
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At Remuera Rest Home & Hospital, we believe in creating a warm, welcoming, and homely environment where residents feel safe, comfortable, and truly cared for. Our dedicated team is passionate about providing the highest level of care, with a strong focus on kindness, respect, and personal connections.
Our staff receive ongoing training and education, ensuring they have the skills, knowledge, and confidence to deliver exceptional care. We empower our team to build meaningful relationships with residents, making every day feel special. Whether it’s sharing a laugh, lending a listening ear, or offering a reassuring presence, our caregivers go above and beyond to create a positive and uplifting atmosphere.
We’re proud to have an amazing GP who visits regularly and is always available when needed. Our 24/7 registered nursing team provides clinical oversight and support, ensuring residents receive the best possible medical attention at all times.
Located in the heart of Remuera, our 35-bed rest home (with 22 dual-purpose beds) is located in one of Auckland’s most sought-after areas. While our building has a rich history, it has been extensively refurbished over the past two years to offer a comfortable and graceful setting for those in need of rest home or hospital-level care. We also provide respite care for families who need a well-deserved break, knowing their loved ones are in good hands.
At Remuera Rest Home & Hospital, we don’t just provide care—we create a home where residents feel valued, supported, and part of a warm and caring community. We’d love to welcome you in and show you what makes our place so special.
Our staff receive ongoing training and education, ensuring they have the skills, knowledge, and confidence to deliver exceptional care. We empower our team to build meaningful relationships with residents, making every day feel special. Whether it’s sharing a laugh, lending a listening ear, or offering a reassuring presence, our caregivers go above and beyond to create a positive and uplifting atmosphere.
We’re proud to have an amazing GP who visits regularly and is always available when needed. Our 24/7 registered nursing team provides clinical oversight and support, ensuring residents receive the best possible medical attention at all times.
Located in the heart of Remuera, our 35-bed rest home (with 22 dual-purpose beds) is located in one of Auckland’s most sought-after areas. While our building has a rich history, it has been extensively refurbished over the past two years to offer a comfortable and graceful setting for those in need of rest home or hospital-level care. We also provide respite care for families who need a well-deserved break, knowing their loved ones are in good hands.
At Remuera Rest Home & Hospital, we don’t just provide care—we create a home where residents feel valued, supported, and part of a warm and caring community. We’d love to welcome you in and show you what makes our place so special.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 22 May 2024 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 15 |
| Vacancy | No |
| Newly refurbished rooms with ensuites (No additional charge) Double rooms for couples. A 24/7 RN cover for your peace of mind. Hospital level care available | |
| Impending vacancy | No - Room with ensuite available |
| Short stay considered | Yes |
| Premium Accommodation Charges | Some Rooms from $2.00/day up to $6.00 -$8.00/day as at 06 Dec 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | Yes |
|
Updated: 1 Apr 2025 |
|
Testimonials
| Heritage Remuera has recently been refurbished and has a bright sunny layout. The friendly staff make you feel welcome and at home. Been here 6 months. I thought it was paradise when I got here. There are lots of clowns, fun and laughter. I think the entertainment is fantastic too. ~Resident at Heritage Remuera My friend Peter has never been happier and well-looked after until now. The staff are amazing!!!-John Elliot, friend ` |
|
Updated: 22 May 2024 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 168 | Yes | The Facility Manager is On-Call 24/7. We have a dynamic team of Registered Nurses from the Philippines and New Zealand trained Mandarin speaking RN. |
| Healthcare Assistants/Caregivers | Yes | e are a multicultural Healthcare Assistants. Above all, we are a team who is ready to put our residents' needs first and has the heart to be of service to others. | |
| Physiotherapist | Yes | We have a contracted Physiotherapist who develops recovery plans and works side-by-side with our Recreation Officer. | |
| Occupational Therapist | Yes | Negotiable | |
| Diversional Therapist | 20 | Yes | |
| Activities Co-ordinator | Yes | Our Recreation Officer provides a balance and individualised activity programme for each resident. We go for regular bus trips. | |
| Hairdresser | Yes | We have a visiting hairdresser as per resident's request. | |
| Podiatrist | Yes | Six weekly | |
| Dietitian | Yes | Our Cook provides very palatable home-cooked meals. We always have two choices for our main meal (lunch). Other specific dietary requirements are also provided to residents as per cultural preference (Asian, Hindu). | |
| Accredited Visitors | Yes | We have an excellent with Wound Specialist, Stoma Nurse, mental Health Nurse and other specialists. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | Angican & Catholic visitors. other denominations welcome. | |
| Other Personnel | Yes | ||
|
Updated: 22 May 2024 |
|||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | |
| Gastronomy/Nasogastric Management | Yes | |
| Palliative Care (Contracted) | No | We don't have a palliative Care contract but we have two lovely rooms allocated for Palliative Care residents which are very cozy and newly-refurbished. |
| End of Life/Palliative Care | Yes | |
| Dialysis | No | N/A |
| Wound Care | Yes | We have regular visits by the ADHB Wound Specialist. The RNs are very competent in managing complex wounds. We are currently managing two facility-acquired ulcers. |
| Diabetic Care | Yes | Staff are knowledgeable in Diabetes Management. |
| Continence Advice | Yes | |
| Stomal Therapy | No | RNs and HCAs are very competent in Stoma Care. We have a resident with an ostomy at the moment. |
| Stroke Rehabilitation | No | Can be arranged |
| Tracheotomy Care | No | N/A |
| Spinal Injuries Care | No | N/A |
| Infection Control | Yes | Our Clinical Leader is the designated Infection Control Coordinator. |
| Surgical Followup | Yes | |
| Psychiatric Care | Yes | We have regular visits by one of the ADHB Psychiatrist. |
| Primary Rural Health Care | No | N/A |
| Community Health | Yes | Can be arranged |
| Clinical Management | Yes | We have two Clinical Leaders who are responsible in overseeing the clinical side. The Facility Manager provides regular inputs in this area. |
| Other Specialties | Yes | Orthopaedic\ Cardiology |
|
Updated: 22 May 2024 |
||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We accept Respite clients through Carer-Support or POAC. |
| Carer Support | Yes | All enquiries welcome |
| High Care Needs | Yes | We are hospital level care so we manage high care needs. We can also provide one-on-one for those who requires it. |
| Subsidised | Yes | |
| Booking can be made in advance | Yes | Please contact the Facility Manager for bookings at 02885002034. |
|
Updated: 22 May 2024 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | |
| Single Rooms | Yes | 26 |
| Shared Rooms | Yes | 2 |
| Rooms suitable for a couple | Yes | |
| Ensuite | Yes | en-suites - shower/toilet/basin |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | |
| Negotiate To Bring Own Pet | Yes | |
| Phone Access In Own Room | Yes | Most rooms have a telephone jack point. |
| Resident can adjust heating in own room | Yes | Adjustable panel heaters |
| Cater for under 65 yrs with Disability | Yes | We have several lounges within the facility, which gives our younger residents a private place to go. There is also the availability of a computer. |
| Lounges/seating areas | Yes | 3 seating areas |
| Primary Health Funded Short Term Care | Yes | |
| Provide End of Life/Palliative Care | Yes | |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | Van Outings Shopping Trips |
| Whānau Room | Yes | |
| Residents Committee | Yes | Residents have meetings every 3 months |
| Family Committee | Yes | Families have meetings every 3 months |
| Newsletter | Yes | Monthly |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Smoking Permitted | Yes | On covered deck outside suitable for smoking. |
| Semi-Secure | Yes | |
|
Updated: 22 May 2024 |
||
Special Features
| REMUERA REST HOME AND HOSPITAL COMPLIES WITH ALL STANDARDS REQUIRED BY THE MINISTRY OF HEALTH AND EXCEEDS IN MANY AREAS. WE ENDEAVOUR TO LOOK AFTER OUR FRAIL, ELDERLY CLIENTS AS WE WOULD WISH TO BE CARED FOR OURSELVES. OUR FACILITY IS WELL MAINTAINED AND IS CONSTANTLY BEING REFURBISHED WHERE NECESSARY. WE ARE PROUD OF OUR FACILITY AND IT SHOWS. |
|
Updated: 22 May 2024 |
Interests & Activities
|
We endeavour to inject some fun into each day at Lady Alice. We provide: An Activity programme, Big print books, Art, BBQ, Bingo, Blind Foundation, Board games, Breakfast in bed, Canine friends, Cards, Care and Craft, Children, Classical Music, Coffee Trips Communicare,Concerts, Craft, Entertainers, Entertainment, Exercises, Games, Garden, Gardening, Interdenominational, Jigsaw, Men, Minibus trips, Music, Newspaper reading, Outings, Parkinson's Society, Parties, Petanque, Quizzes, Religious services, Shopping, Vegetarian diet where necessary, Visitors |
|
Updated: 22 May 2024 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Hairdressing, podiatry, specialists, xrays, special outings, toiletries. | |
| Staffing qualifications and details | The Facility Manager provides extensive training to the staff and we have a multi-cultural staff. | |
| Details about meals | Espie, our cook produces wonderful home-cooked meals and palatable baking produce. | |
|
Updated: 22 May 2024 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Bulgarian | Yes | |
| Chinese | Yes | We have 3 Mandarin-speaking staff (RN and HCAs). |
| Chinese dialect | Yes | The Registered Nurse speaks Mandarin. She is on site Mondays to Fridays. |
| English | Yes | |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | The Facility Manager is a Filipino as well as the 2 Clinical Leaders and another RN. |
| Hindi | Yes | We have few HCAs from India and speaks Hindi. |
| Interpreter | Yes | We have access to the ADHB Interpreter Services when required. |
| Korean | Yes | |
| Latvian | Yes | |
| Malay | Yes | One HCA who works M-F is from Malaysia and speaks Malay. |
| Mandarin | Yes | We have three Mandarin-speaking staff. We have few Chinese residents here at the moment. |
| Samoan | Yes | Our senior HCA is from Samoa. |
| Sri Lankan | Yes | |
| Tagalog | Yes | Our Filipino RNs as well as the Facility Manager speaks fluent Tagalog. |
| Tongan | Yes | |
|
Updated: 22 May 2024 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Inter denominational | Yes | A minister visits the facility every fortnight and holds a service. |
| Roman Catholic | Yes | |
|
Updated: 22 May 2024 |
||
Ethnic Diets
| Ethnic Diet | Status | Details |
|---|---|---|
| Chinese | Yes | |
| Vegan | Yes | |
| Vegetarian | Yes | |
|
Updated: 22 May 2024 |
||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.50 Km | |
| Shops | 1.00 Km | Newmarket shopping centre |
| Mall | 1.00 Km | |
| Parks | 0.50 Km | |
| Library | 1.50 Km | Large print books chosen monthly |
|
Updated: 22 May 2024 |
||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.