Forrest Hill Home & Hospital
At a glance
- Vacancy
- No
- Name
- Forrest Hill Home & Hospital
- Category
- Rest Home
- Address
- 37 Bond Crescent
Forrest Hill
North Shore, Auckland 0620 - Postal Address
- 37 Bond Crescent
Forrest Hill
Auckland 0620 - Region
- Waitemata
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Janice van Mil - ext 6
Other services
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 Forrest Hill Home & Hospital Brochure
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We care for residents with the aim of maintaining or restoring maximum independence in their functions of daily living.
We deliver quality, holistic care incorporating a strong sense of empathy, dignity and regard to individual rights, needs and wishes without discriminating against race, religious or sexual beliefs.
We provide a homelike and safe environment for each resident and facilitate and assist the resident’s social, spiritual, cultural and recreational needs.
We are committed to providing Quality Care and service with an emphasis on maintaining a strong sense of dignity and independence for residents with varying physical and/or intellectual challenges.
We believe that all care and service must be delivered with compassion, professionalism and empathy and within the practice of Quality Assurance.
We deliver quality, holistic care incorporating a strong sense of empathy, dignity and regard to individual rights, needs and wishes without discriminating against race, religious or sexual beliefs.
We provide a homelike and safe environment for each resident and facilitate and assist the resident’s social, spiritual, cultural and recreational needs.
We are committed to providing Quality Care and service with an emphasis on maintaining a strong sense of dignity and independence for residents with varying physical and/or intellectual challenges.
We believe that all care and service must be delivered with compassion, professionalism and empathy and within the practice of Quality Assurance.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
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Updated: 23 Feb 2012 |
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Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 20 |
| Vacancy | No |
| Impending vacancy | No |
| Short stay considered | Yes |
| Premium Accommodation Charges | Some Rooms from $28.00/day up to $33.00/day as at 20 Nov 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | Yes |
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Updated: 27 Nov 2024 |
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Testimonials
| Clare Lindsay - June 2018 I am writing to register our appreciation for Debbie Bannister (Clinical Manager) and the team at Forrest Hill Home and Hospital. I just had the opportunity to review Maureen’s on-going care plan with Debbie and as we have found in the past, the on-going plan is thoughtful, caring and takes into account the many issues and challenges that Maureen faces on a daily basis. Having staff like Debbie and all of her team caring for Maureen is so reassuring to us. We just want to thank you all for your kindness to Maureen and your conscientious care. Barbara Torrance, North Shore – May 2018 Congratulations to all staff for a wonderful, colourful Mad Hatters Tea Party. Your time, effort and imagination was great and so much admired. Well Done. Family of David Wilson, May - 2018 We would like to thank all the staff at Forrest Hill Home & Hospital for all the love, care and support you gave David while he was in your care. We all appreciate all you did for him and know that he did as well. We feel very privileged to have been a part of the Forrest Hill family. Marilyn Most, North Shore - September 2017 I am writing to thank everyone involved in my care and for the excellent time I had while recuperating at the facility. My experience was of wonderful people who looked after me and I can’t thank everyone enough. I especially want to thank the nurses, carers, residents and the activities ladies. Thank you so much for everything. John & Robyn Burgess, North Shore - September 2017 To the very, very caring staff of Forrest Hill Home & Hospital. Yesterday my mother, Jean Burgess, celebrated her 100th birthday by invitation of the staff. It was an extremely happy event and one which mum gladly rose to the occasion. Robyn and I highly commend those we know of who planned and worked hard to ensure it was a success. The Chef especially came in on a day she doesn’t normally work and other kitchen staff also to ensure that the cake and refreshments were all organized. Lifestyle Team prepared the signage, prepared the decoration of the lounge, seating and the tiara and sash for Mum to wear. Against my predictions, Mum wore both for the entire time. This 100th celebration has been a powerful example of the genuine love and care mum receives at Forrest Hill Home and Hospital. We are truly grateful for everything that has led up to this day since she became resident in December 2015. Dianne Ludwig, Auckland CBD - March 2017 This is both a letter of thanks and recommendation based upon the excellent care you are providing my mum, Ann Ludwig. Over the past 7 months that mum has been at Forrest Hill Home and Hospital we have been consistently delighted with the level of care provided by all the staff and wish to thank you and the entire team. I looked at over twelve rest homes and Forrest Hill stood out immediately as a place that mum would be well cared for. It is a facility that is large enough to have good resources but small enough for to be very personal and attentive and most importantly has a culture where staff go out of their way to ensure residents are treated with not only great kindness, respect and care, but also encouraged to continue enjoying life in whatever capacity they can. Much is done in the facility to celebrate the individuality and personality of each resident and meet their specific personal and health care needs. From my first visit to inspect the facility to the daily visits I now make to visit mum, I have observed that amazing attitude of all the staff and managers at Forrest Hill, all of whom take time to converse and care for the residents and their families, regardless of their own individual role. I also observe the clinical and care staff in action every day and can see that they have a high level of competency, compassion and patience in dealing with what can be challenging elder health and behavioral issues. The Lifestyle programme is first rate with the team ensuring the programme is appropriate and stimulating. It is also excellent to see new innovative programmes and outings being built into the programme, based on elder care research and resident feedback being regularly sought to gauge the success and modify accordingly. From my perspective words that sum up the lived values of Forrest Hill include: kindness, compassion, patience, excellence, team work, resident safety and care. Mavis, Torbay - November 2011. My elderly mother was cared for by the staff at Forrest Hill Home and Hospital for two years leading up to her departure. The entire experience was warming and reassuring. The highest level of care was consistently delivered and the staff enabled me to be a part in the care delivery planning. I have the upmost admiration for the staff, they are kind, gentle and very empathetic to both myself and Mum and they were extremely supportive when Mum was in her final days. The home was inviting, allowing me to visit with Mum whenever I could and invited me to enjoy meals with her, something I had formerly missed from my younger days. Forrest Hill has provided me valuable time to enjoy my Mum, they made her very happy and comfortable and for this I will be eternally grateful. Beryl, Browns Bay – May 2011. My dearest husband of 46 years resided at Forrest Hill Home and Hospital for only a short period of time. I cared for Peter at home for many years and when things got too hard; Forrest Hill welcomed him with open arms. The relief of knowing Peter had 24 hour care was so reassuring and the home kept me informed of his health and wellbeing throughout his time. He was a special man and I am glad the home roved to be an equally special place. The staff were always kind and caring and very respectful of our wishes. I would not hesitate to recommend the team at Forrest Hill to anyone – I only wished I had taken the chance of putting him into care earlier. It was such a scary thing to do, but it made our remaining time more valuable and memorable. |
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Updated: 18 Jun 2020 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 168 | Yes | Clinical Manager is available 5 days a week. GP visits once per week and is available 24/7. Our GP has been visiting us from last 25 years. Wealth of experience in Aged Care/ Palliative care. |
| Nurse Practitioner | Negotiable | We are able to consult nurse specialists as required. | |
| Healthcare Assistants/Caregivers | 168 | Yes | Healthcare assistant are available 24/7. |
| Physiotherapist | Yes | Physiotherapist visits twice a week. | |
| Occupational Therapist | Negotiable | Access to community OT. | |
| Social Worker (on site) | Negotiable | Via Waitemata Health as required | |
| Diversional Therapist | Yes | ||
| Activities Co-ordinator | Yes | 6 days per week | |
| Hairdresser | Yes | Weekly | |
| Podiatrist | Yes | Visits every 6 weeks or earlier if required | |
| Dietitian | Yes | Community dietician and access to Speech Language Therapist. | |
| Kaumatua | Negotiable | ||
| Chaplain/Spiritual Advisor | Yes | ||
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Updated: 18 Jun 2020 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | |
| Gastronomy/Nasogastric Management | Yes | PEG |
| End of Life/Palliative Care | Yes | Work closely and are supported by Hospice. |
| Wound Care | Yes | RN's attend regular workshops. DHB clinical wound specialist available. |
| Diabetic Care | Yes | |
| Continence Advice | Yes | |
| Stomal Therapy | Yes | Stoma Nurse visits as required. Tracheostomy care management. |
| Stroke Rehabilitation | Yes | |
| Spinal Injuries Care | Yes | |
| Infection Control | Yes | |
| Surgical Followup | Yes | |
| Clinical Management | Yes | |
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Updated: 18 Jun 2020 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Respite care can be provided either through a private arrangement, respite schedule or through the use of an allocated Carer Support Form. Please contact the Manager for further information. |
| Carer Support | Yes | Day Stay arrangements are available through discussion with the Manager. There is facilities for the use of Carer Support Claim Form with a small private top-up or through full private payment. |
| Other Short Stay Programme | Yes | Interim Care - in partnership with DHB |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
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Updated: 18 Jun 2020 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | |
| Single Rooms | Yes | |
| Rooms suitable for a couple | Yes | We are willing to disuss this with you. |
| Ensuite | Yes | |
| Alcohol Permitted | Yes | Supervised |
| Negotiate To Bring Own Pet | Yes | |
| Phone Access In Own Room | Yes | |
| Resident can adjust heating in own room | Yes | Thermostat and timer |
| Lounges/seating areas | Yes | |
| Primary Health Funded Short Term Care | Yes | Through Primary Options |
| Provide End of Life/Palliative Care | Yes | |
| Outings | Yes | |
| Whānau Room | Yes | If you wish to stay over with a relative who is unwell we can accomodate |
| Residents Committee | Yes | Residents & Family Meeting is held quarterly and is chaired by the Manager. |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Smoking Permitted | Yes | Outside areas only |
| Semi-Secure | Yes | Key pad exit |
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Updated: 18 Jun 2020 |
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Special Features
| Allied Health Support Team - Gerontology Nurse - Speech and Language Therapist - Dietician - Nurse Educator - Hospice - Pharmacist - Clinical Pharmacy (WDHB) - Wound Care Specialist nurse (WDHB) |
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Updated: 18 Jun 2020 |
Interests & Activities
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Mental Stimulation Activities Our Lifestyle Programme includes following mental stimulating activities that helps to improve memory, problem solving, creativity and other cognitive functions. Word Games, Crossword, Scrabble, Quizzes, Riddles, Proverbs, Trivia, Newspaper reading, Poetry reading, Short stories, Reading jokes, Tongue Twisters, Colouring books, Card games, Big print books, Word Search game, Bingo, Art & Crafts and watching movies/DVDs. We also have in-house library with varied collection of books and magazines. Physical Activities Exercise group (30mins session for 5 days a week), Taichi (45mins session by a trained & experienced instructor - every Fortnight), Outdoor walks to the park (2-3 times per week, weather dependent), Ball and Balloon Games (7 days a week), Chair volley, Dancing sessions, Floor games like Bowls, Skittles, Target Toss, Ring Toss and indoor walks within the facility. Sensory Stimulation Activities Hand massage, Foot massage, Foot Spa, Manicure, Flower arranging, Barbeque, Cooking /Baking sessions, Making Smoothies and summer drinks, Pet therapy sessions, Gardening, Aromatherapy and pamper sessions. Social Stimulation Activities Musical Entertainment every fortnight by renowned entertainers, Happy Hour, Birthday celebrations, Sing a longs, theme days, Small group activities to promote friendship within the residents and to encourage them to pursue common interests. We are currently running Crossword group, scrabble group, reading group, knitting group, sanding and staining furniture group. Outings and Community Involvement We organize group outings every week. We currently go for Shopping outings, Café outings, Beach outing and Concert outings. In the past we have organized outings to art exhibition and museum depending on the number of residents who are interested in participation. Based on the interest, some of our residents also visit community groups and go for tea outings. We organize and facilitate regular visits from schools, church groups and other community groups. Theme days/ Festive Celebrations / Culturally Significant days We welcome and embrace all different cultures and never miss an opportunity to celebrate it with our residents. We have been celebrating Waitangi Day, Anzac Day, Chinese New Year, Easter Celebrations, Mother’s Day, Father’s Day, Diwali Celebrations, Prostrate Cancer Awareness, Breast Cancer awareness, Theme days like Mad Hatters Tea Party and Island day and Christmas Celebrations. |
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Updated: 18 Jun 2020 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please contact the manager for full details. No extra cost for ensuite. | |
| Staffing qualifications and details | Registered Nurse on site 24 hours. Care staff complete ongoing training scheme | |
| Details about meals | Cooked on site. Our Chef has been working with us for over 24 years and is well known for serving excellent home cooked meals. Caters to different ethnic groups and vegetarians. | |
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Updated: 5 Dec 2018 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Chinese | Yes | |
| English | Yes | |
| Filipino | Yes | |
| Indonesian | Yes | |
| Korean | Yes | |
| Mandarin | Yes | |
| Portugesse | Yes | |
| Samoan | Yes | |
| Tagalog | Yes | |
| Tongan | Yes | |
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Updated: 11 Oct 2022 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Brethren | Yes | |
| Buddhist | Yes | |
| Christian | Yes | |
| Confucius | Yes | |
| Denominations/Faiths represented | Yes | |
| Hindu | Yes | |
| Inter denominational | Yes | |
| Muslim | Yes | |
| Jehovah Witness | Yes | |
| Jewish | Yes | |
| Methodist | Yes | |
| Non denominational | Yes | |
| Presbyterian | Yes | |
| Ratana | Yes | |
| Roman Catholic | Yes | |
| Salvation Army | Yes | |
| Seventh Day Adventist | Yes | |
| Sikh | Yes | |
| Shinto | Yes | |
| Tao | Yes | |
| The Church of Jesus Christ Latter-Day Saints | Yes | |
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Updated: 18 Jun 2020 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.50 Km | Public transport on Forrest Hill Road |
| Shops | 0.50 Km | Close to Smales Park Business centre Close to Wairau park Business Centre |
| Mall | 3.00 Km | Milford Mall |
| Parks | 0.20 Km | |
| Library | Onsite library. Takapuna Library 4km approx | |
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Updated: 18 Jun 2020 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Aged Care Association New Zealand (ACA) | Yes | |
| Other details | Yes | Internal training programme |
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Updated: 18 Jun 2020 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.