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Computer Help NZ

General  
Enquiry
At a glance
Name
Computer Help NZ
Category
IT & communications
Address
160B Selwyn Street
Somerfield
Christchurch 8024
Postal Address
Same as above
Region
Canterbury
Phone
View Phone Number
Mobile
View Mobile Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Matthew Gilling
Media
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Broken Computers Are Frustrating!

- Don’t wait longer than necessary for your repair.
- Don’t get bamboozled by geeks talking technospeak.
- Avoid cowboys without experience or accountability.

How We Can Help You
-Save time waiting for repairs with our fast repair service
-Be in the know! Quickly find out precisely what is wrong, with our 3 hour assessment and get an accurate quote for how much it will cost and how long it will take.
-Your problem and the solution will be explained to you in plain English.
-Be assured of quality with our hassle-free guarantee – we stand by our work.
-Real people who answer the phone without you having to wait and wait and wait or press buttons.
-At YOUR place or ours!

Don’t Be Frustrated
We know it’s frustrating when your computer isn’t working right!

- We’ve helped over 11000 customers since 1997.
- Our team of techs has over 50 years of experience between them.
- We’re Microsoft Partners & Members of the Retail Association.

We love helping people just like you - give us a call 0800 349669
Testimonials
Testimonials
Pascalle from Waltham - “I was updated on the progress of my repair throughout & my PC was back to perfect within a couple of days.”

Carol from Woolston - "I have been so suspicious of repairers. Just bit the bullet and I have nothing but good to report. My laptop is now bug free, has a new drive and I'm happy. All in good time. And ditto for my friend too!"

Lucy from Riccarton – “My laptop was fixed in an incredibly quick amount of time considering the damage, and it looks and feels brand new again!”

Updated: 20 Sep 2023

Service Description
Service Description
YOUR PLACE or OURS
We can come to you, or you can drop your laptop, desktop, Windows or Apple computer off to us.

ACCURATE QUOTES
If you bring in your computer we offer a 3 hour assessment in which we get back to you with the precise problem, the cost and how long it will take to repair. This costs $125.

At your place we work on an hourly rate and are very fast at getting the job done - most jobs are completed within an hour.

Updated: 20 Sep 2023

Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Christchurch
Greater Christchurch
Canterbury

Updated: 20 Sep 2023

Meeting the needs of older people
Meeting the needs of older people
Many of our customers are older people, and we just love you guys so much. It's always a pleasant visit, and we do our best to keep the prices down with our quick, but thorough work. We're careful to explain things in a language you can easily understand and we're very patient.
Our customers include Grey Power Christchurch and Government Superannuitants’ Assocation.

Updated: 20 Sep 2023

Access
Access
Access Status Details
A mobile service Yes We can come out to your place and help you in your home or rest home.

Updated: 20 Sep 2023

Payment
Payment
Payment Status Details
SuperGold Card Discount Yes All SuperGold card carriers get 5% off the TOTAL for all workshop jobs. For workshop jobs, we typically quote on the job as a whole (parts and labour included) so your 5% will include parts too! (If any were required, that is)
Payment required Yes Payment expected on completion of the work

Updated: 8 Nov 2024

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Trade Registered Yes
Other details Yes Members of the Retail Association of NZ

Updated: 20 Sep 2023

What's New
What's New
Facility Image

Three Things to Watch Out for When Setting Up a New Router

Getting a new router can be exciting. Maybe you're upgrading to enjoy faster internet speeds, better connectivity, or improved coverage in your home. However, moving to a new router often brings a few unexpected challenges. To make the process smooth and easy, here are three key things to watch out for when setting up your new router.

 

1. Reconfiguring Your Wireless Printer

One of the most common headaches with a new router is reconnecting your wireless printer.  Once you have setup a new router the settings from the old router will usually not work on your printer, even if you keep the SSID and password the same as printers can be picky. Printers are notorious for having finicky Wi-Fi setup processes, and a new router with a different network name (SSID) or password means you'll need to update the printer’s settings.

How to fix it:

  • Refer to your printer’s manual or online documentation for specific instructions on resetting or reconfiguring its Wi-Fi connection. Many printers allow you to enter the password on the printer itself, directly.
  • Access the printer’s setup menu and search for the option to connect to a new network – this may be a “add printer wizard” or something similar.
  • Enter your new router’s SSID and password precisely. If you encounter issues, restarting the printer and router can sometimes help. It is important to get the password and SSID exactly right including upper or lower case.

By the way, even though wireless printing is convenient it’s never as reliable as a USB cable. So if you have the printer next to your laptop or computer, it is best to use a USB cable.

2. Connecting Your Smart TV to the New Wi-Fi

Your smart TV is another device that will need to be reconnected to your new Wi-Fi router. Without an internet connection, you won’t be able to stream your favourite TV shows apps like Netflix, Hulu, or Disney+.

Steps to reconnect your TV:

  • Navigate to the network settings on your smart TV. This is usually found under "Settings" > "Network" or something similar on most Sony Bravia and Samsung TVs.
  • Look for available Wi-Fi networks and select your new router's SSID.
  • Enter the password and test the connection. If the TV struggles to find your network, ensure the router is broadcasting on the correct frequency band (2.4 GHz or 5 GHz, depending on your TV model as some devices will not recognise 2.4GHz or 5GHz).

3. Updating Smart Home Devices

Smart home gadgets like smart bulbs, thermostats, cameras, and voice assistants (e.g., Alexa or Google Home etc) are easy to overlook when setting up a new router. These devices rely heavily on a stable Wi-Fi connection, and you’ll need to update each one with the new network information.

What to do:

  • Check the companion app for each smart device. Most apps have an option to update Wi-Fi settings.
  • For some gadgets, you might need to perform a factory reset if they cannot detect or reconnect to the new network automatically.
  • Ensure your router’s settings are compatible with the devices. For instance, some older smart devices only work on 2.4 GHz Wi-Fi, so make sure your router supports dual-band broadcasting.

Bonus Tip: Keep Your SSID and Password the Same

If you want to save yourself a lot of time and hassle, consider setting your new router to use the same SSID (network name) and password as your previous one. Many devices will reconnect automatically without needing to update their settings. However, this might not work in every situation, especially if the new router has different default security protocols or network configurations. Also, be aware that for security reasons, it’s a good idea to change your Wi-Fi password from time to time and getting a new router is as good a time as any.

Final Thoughts

Switching to a new router doesn’t have to be a stressful experience. By planning ahead and addressing these common issues, you can ensure that your devices reconnect seamlessly. Remember, a little troubleshooting during the setup phase can save you hours of frustration later. Happy surfing!

If you need help with setting up your new router, or you are having trouble with your internet and wonder if you need a new router (you may not), then please call...

Friendly Advice in Plain English.
0800 FIX NOW

For further information, here's some other reading

https://www.chnz.co.nz/blogs/buying-wireless-router

https://www.chnz.co.nz/blogs/wifi-routers-computer

Updated: 9 Dec 2024