JAE Group - 35 Branches Nationwide

Not many companies can say they have been in more Kiwi homes and businesses than they haven’t, but JAE Group would come close.

For over 57 years, JAE has been there when people need them most, ready to ‘take care of it’ with the same commitment to service excellence from day one.

JAE was formed by Jack, Audrey & Edward Smith in 1967, giving birth to the name JAE. Jack’s mantra was honesty, reliability, and always going the extra mile for customers. Carpet manufacturers heard of JAE’s excellent service in Auckland and offered a nationwide contract to provide ‘aftercare’ on carpets installed into homes.

As JAE continued to grow, new services like Flood & Fire Restoration and Pest Control were added to its successful carpet cleaning and stain treatment services. By the 2000's, JAE branches across the country were working with national insurance companies as New Zealand's Flood and Fire restoration experts.

Today, JAE Group offers the following comprehensive suite of home maintenance services:

Carpet Cleaning | Flood Restoration | Upholstery & Leather Cleaning | Pest Control | Rug Cleaning | Stain Treatment | Fabric Protection | Fire & Smoke Restoration | Odour Treatment

All staff attend regular customer service training, where JAE’s proud history, and the vision & values of the company remain at the forefront. Training includes helping the team understand that the customer's home is their castle, and they need to treat every home as if it was their own. JAE always act in a respectful, friendly and professional manner, and this helps ensure a steady flow of positive feedback and word-of-mouth referrals for the business.

The JAE team loves customer feedback, as it tells them what’s working well, and where they can improve. They are passionate about innovation and education, sharing advice and tips with clients to keep them covered between visits by their expert technicians.

If you're selling your property, and about to move into a village environment, there's no better time to clean your carpets and get them back to looking their best. Call the JAE team today, and they will take care of it.

READER'S DIGEST QUALITY SERVICE AWARDS 2025
GOLD - HOME MAINTENANCE

"We have an amazing team of highly trained, experienced Techs, who really care about our customers’ properties. They treat these homes and businesses, as if there are their own. To have JAE’s passion and commitment to quality recognised with GOLD in the Reader’s Digest 2025 Quality Service Awards, is amazing, and we thank all of the Kiwis that voted for us.”

Mike Barron - JAE Group