Ultimate Care Oakland
At a glance
- Vacancy
- Yes
- Name
- Ultimate Care Oakland
- Category
- Hospital
- Address
- 108 Thirteenth Avenue
Tauranga South
Tauranga 3112 - Postal Address
- PO BOX 23552
Tauranga South
Tauranga 3144 - Region
- Bay of Plenty
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Lorraine McCarthy - 07 578 2514
- Owner
- Ultimate Care Group Ltd - 04 477 9358
Other services
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| Preview | File | Description |
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 Ultimate Care Oakland Brochure
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Ultimate Care Oakland is centrally located in the heart of the Avenues and is one of the longest established rest home and hospital facilities in Tauranga.
We believe the most important factor for our residents is to assist them to live a full quality life, in a warm, friendly and family-oriented environment, one that respects and celebrates their individuality and life. Our trained nurses are specialists in aged care and we provide personal care plans along with tailor-made activity programmes.
There’s a real sense of community here, we have communal living areas where residents can spend time together relaxing and catching up and an open door policy when friends and families visit. We can also accommodate couples in the same room.
With the adjoining Oakland Apartments offering independent and assisted living, Ultimate Care Oakland provides a full continuum of care.
We believe the most important factor for our residents is to assist them to live a full quality life, in a warm, friendly and family-oriented environment, one that respects and celebrates their individuality and life. Our trained nurses are specialists in aged care and we provide personal care plans along with tailor-made activity programmes.
There’s a real sense of community here, we have communal living areas where residents can spend time together relaxing and catching up and an open door policy when friends and families visit. We can also accommodate couples in the same room.
With the adjoining Oakland Apartments offering independent and assisted living, Ultimate Care Oakland provides a full continuum of care.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
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Updated: 14 Dec 2020 |
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Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 47 |
| Vacancy | Yes |
| Impending vacancy | No |
| Short stay considered | Yes |
| Premium Accommodation Charges | Some Rooms from $20.00/day up to $55.00/day as at 29 Oct 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 24 Dec 2024 |
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Testimonials
| "Staff that I have interacted with are simply wonderful". "With regards to staff, I have on occasions told other members of my family that the best things about this establishment is the rapport we have with the people who are looking after us. That is management, nurses, carers, entertainment, maintenance, laundry and cleaning staff". "The staff are supported by each other and they show respect for me". |
|
Updated: 22 Mar 2021 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a team of registered nurses that work 24 hours round the clock. They are supervised by a Clinical Services Manager | |
| Enrolled Nurse | Yes | Our Enrolled Nurses work alongside our registered nurses to support them. | |
| Healthcare Assistants/Caregivers | Yes | We are pleased to say our caregivers attend a high number of education days and they are all working with career force to ensure they deliver the best possible care to our residents | |
| Physiotherapist | Yes | We have a physiotherapist that is contracted to work Tuesdays and Thursday at the facility. | |
| Occupational Therapist | No | If an occupational therapist is required, we will source one from the DHB based on the individual needs of each resident | |
| Social Worker (on site) | No | We can easily request the social work services from the Needs Assessment teams in the community. | |
| Diversional Therapist | Yes | We have a full time Divertional Therapist who works on site with her team Monday to Friday. We have a great activities programme | |
| Activities Co-ordinator | Yes | Our activities co-coordinator assists the Diverstional Therapist to deliver a fantastic activities programme | |
| Hairdresser | Yes | We have a hairdresser that comes on site each Thursday every week. | |
| Podiatrist | Yes | We have a podiatrist that conducts monthly visits and they are each Thursday. | |
| Dietitian | Yes | All of our menu's are approved by a dietitian. We refer any residents that we are concerned about eating well to the DHB dietician | |
| Chaplain/Spiritual Advisor | Yes | Inter-denominational support and services available on request | |
| Other Personnel | Yes | We have a National Support Office based in Wellington with additional clinical support from a National Clinical Coach, National Quality Manager | |
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Updated: 15 Dec 2020 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | If oxygen is prescribed we have a team of registered nurses who can ensue this is managed as required. |
| Gastronomy/Nasogastric Management | Yes | We are able to manage and resident that requires any Gastro/Nasogastric care. |
| Bariatric (Care of the very overweight) | Yes | Each case is taken on an individual basis |
| Palliative Care (Contracted) | No | Although we do not have a palliative care contract. All of our residents receive the highest possible standard of care at their time of need. |
| End of Life/Palliative Care | Yes | We have a close relationship with Waipuna Hospice. Our registered nurses are trained to deliver the best care for our residents at the end stage of life. |
| Dialysis | No | Dialysis is indeed a specialty. We are not able to offer support with this at this time. |
| Wound Care | Yes | Registered Nurses have training and competence to manage any wounds. |
| Diabetic Care | Yes | Our registered nurses are more than capable to manage your diabetic needs |
| Continence Advice | Yes | Our registered nurses can assess any of our residents for a continence assessment. |
| Stomal Therapy | Yes | Should you require stomal care our nurses can provide this for you and support your needs. |
| Stroke Rehabilitation | Yes | We are more than happy to assess and assist you with your needs should you unfortunately suffer a stroke |
| Tracheotomy Care | Yes | This is assessed on a case by case situation |
| Spinal Injuries Care | No | We are not able to provide the level of care required for spinal injuries |
| Infection Control | Yes | We have a a very good infection Control programme that is monitored by our Clinical team based at the National Support Office in Wellington |
| Surgical Followup | Yes | If you have recently had surgery and need to recover or rehabilitate we can meet your needs. |
| Psychiatric Care | No | We do not provide this level of service |
| Clinical Management | Yes | Our Clinical Services Manager works full time and supports our registered nurses through education and mentoring. |
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Updated: 15 Dec 2020 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability. |
| Carer Support | Yes | We offer Carers support for all levels of care. Please contact us to discuss your needs. |
| Subsidised | Yes | Yes, we provided subsidised services should you meet the requirements. |
| Private Paying | Yes | Yes, we provide private paying services should you not meet the subsidy requirements. |
| Booking can be made in advance | Yes | We are more than happy to accommodate your needs. Bookings can be made in advance, please contact us discuss your needs and availabilities. |
|
Updated: 15 Dec 2020 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are encouraged to bring any items that make their room homely, including any pieces of furniture they may want. They will need to bring a TV for their room if they require one. |
| Single Rooms | Yes | We have a number of single rooms that you can choose from. Each room is comfortable and accommodate most personal effects. |
| Rooms suitable for a couple | Yes | We have a couple of rooms that would accommodate a couple. We can also have different levels of care. One could require rest home level and one hospital level. Contact us for more information and availabilities. |
| Ensuite | Yes | |
| Alcohol Permitted | Yes | To be monitored by Registered Nurse (medical condition permitting) and approved by G.P. |
| Pets In Residence | Yes | This is negotiable on a case by case basis. |
| Negotiate To Bring Own Pet | Yes | We are pet friendly and animals are permitted at the discretion of the Facility Manager. All pets must be well behaved and if the resident goes on holiday at any time the pet must be placed in pet accommodation for the period of holiday. |
| Phone Access In Own Room | Yes | This is optional and is paid for by the resident. |
| Wifi | Yes | Free wi-fi available to our residents and visiting families. |
| Resident can adjust heating in own room | Yes | Each room has individual heating options to suit individual needs. |
| Cater for under 65 yrs with Disability | Yes | As an organisation, our core business is Aged Care. We do however acknowledge that some of our referrals could be for people under the age of 65yrs. We will always consider this person on a case by case to ensure we can meet their needs. |
| Lounges/seating areas | Yes | Each of our wings have their own lounges that are comfortable with lounge chairs and televisions. |
| Gay / LGBT IQ Friendly | Yes | |
| Provide End of Life/Palliative Care | Yes | Our registered nurses give the best possible care for those who are at end stage of life. |
| Palliative Care Contract | Yes | Individual contracted by BOP DHB. |
| Day Programme for day stay clients | Yes | We can negotiate private daycare please don't hesitate to ask should you require it. |
| Outings | Yes | Yes, we have regular trips out and about that are very popular with our residents. |
| Whānau Room | Yes | Quiet room available for bookings. |
| Residents Committee | Yes | Our residents have monthly meetings to give feedback and can make suggestions to improve any services, have input into activities programme and regularly give feedback on meals etc. |
| Family Committee | Yes | Regular family meetings are held as required to keep family/whanau informed of resident's progress. |
| Newsletter | Yes | We provide a bi-monthly newsletter for residents and families. |
| Policy for management of challenging behaviour | Yes | Our organisation has a policy for the management of challenging behaviour. All our staff receive training on this topic also. |
| Confused Residents | Yes | At times some of our residents can become confused as part of their illness or just the aging process. Our staff are trained to manage this and take care of the residents during this phase of confusion. |
| Smokers Room | No | We do not encourage smoking at our facility but we will provide an adequate outdoor area for any residents requesting it. |
| Smoking Permitted | Yes | The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area. |
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Updated: 15 Dec 2020 |
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Special Features
| Ultimate Care Oakland is centrally located in Thirteenth Avenue, Tauranga, close to shops, supermarkets, doctors, hospitals and churches. It is part of the Ultimate Care Group Ltd, a NZ owned and operated group of facilities. Ultimate Care Oakland prides itself on retaining a homely environment and personal touch with our residents and families. |
|
Updated: 15 Dec 2020 |
Interests & Activities
| Activity programme, Big print books, Board games, Breakfast in bed, Church services, Concerts, Entertainment, Exercises, Games, Happy Hour, Housie, Indoor Games, Music, RSA, Shopping, Sing-a-longs, Videos, Outings, BBQ, Bingo, Breakfast in bed, Canine friends, Children, Cooking, Electric beds, Internet, Minibus, Newspaper reading, Quizzes, Tai Chi |
|
Updated: 15 Dec 2020 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Standard fees apply. Other costs may be incurred for resident/epoa/family preference. Please contact us for a detailed price list. | |
| Staffing qualifications and details | Our staff go through an orientation programme and continue with on-going education. All our staff are committed to providing the best quality of care. They are supported by National Office at Ultimate Care Group Ltd who have extensive experience and expertise in the Residential Health Sector and therefore understand the complexities and requirements of our residents. | |
| Details about meals | Daily home baking and dietician approved menus. We can cater for vegetarian, mulee, diabetic, gluten-free options. | |
| Associated Complexes | We also offer hospital-level care, respite care and palliative care services. Our facility operates under the governance of the Ultimate Care Group with 19 care facilities NZ wide. | |
|
Updated: 15 Dec 2020 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Chinese | Yes | |
| Chinese dialect | Yes | |
| English | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Māori - Te Reo | Yes | |
| Rumanian | Yes | |
| Russian | Yes | |
| Other Information | Yes | We can arrange a translator service should you require them. |
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Updated: 15 Dec 2020 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Brethren | Yes | |
| Christian | Yes | |
| Inter denominational | Yes | |
| Methodist | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| (Other comments) | Yes | Other Faiths can be sourced by the Facility to see if there's a local representation. |
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Updated: 15 Dec 2020 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.50 Km | Buses leave from Fraser Street |
| Shops | 0.50 Km | 11th Avenue, Countdown, Foodtown |
| Mall | 1.00 Km | 11th Avenue Shopping centre, close to Fraser Cove |
| Parks | 1.00 Km | Memorial Park, 11th Avenue |
| Library | 2.00 Km | Tauranga Central Library |
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Updated: 15 Dec 2020 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Aged Care Association New Zealand (ACA) | Yes | |
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Updated: 15 Dec 2020 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.