The Willows Home & Hospital
At a glance
- Vacancy
- Yes
- Name
- The Willows Home & Hospital
- Category
- Hospital
- Address
- 16 Princes St
Ōtāhuhu
Auckland 1062 - Postal Address
- Same as above
- Region
- Auckland
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
Personnel
- Manager
- Diana Harding - (09) 270 3516
- Owner
- Diana Harding - (09) 270 3516
Other services
Service/Facility Details
Detail | Status |
---|---|
Contract with Health New Zealand | Te Whatu Ora | Yes |
Certification | Yes |
ORA Applies | No |
Updated: 2 Oct 2018 |
Bed and Vacancy Details
Detail | Status |
---|---|
Approximate number of beds at this level of care | 17 |
Vacancy | Yes |
Our residents are cared for by experienced and caring staff 24/7. Registered nurses available 24/7. Let us care for your loved ones when you are no longer able. | |
Impending vacancy | Yes - Single rooms with ensuite, Bar |
Short stay considered | Yes |
Premium Accommodation Charges | Some Rooms from $6.67/day as at 08 May 2024 |
MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
Extra admission requirements due to COVID-19 | Please enquire |
Updated: 6 Sep 2024 |
Personnel
Type | Hours Per Week | Status | Details |
---|---|---|---|
Registered Nurse | Yes | 24 hours a day, 7 days a week. | |
Enrolled Nurse | Yes | ||
Physiotherapist | 0.00 | Yes | This service is available, arranged through the doctor or manager. |
Hairdresser | Yes | Visiting | |
Podiatrist | Yes | Visits every 6 weeks. | |
Dietitian | Yes | On request or when required. | |
Chaplain/Spiritual Advisor | Yes | On Request. | |
Updated: 2 Oct 2018 |
Specialities or Areas of Expertise
Specialities or Areas of Expertise | Status | Details |
---|---|---|
Oxygen Management | Yes | |
Bariatric (Care of the very overweight) | Yes | Specialised in Bariatric Care with specific equipment available onsite |
End of Life/Palliative Care | Yes | Supported by Community Hospice Nurses. |
Wound Care | Yes | |
Diabetic Care | Yes | |
Continence Advice | Yes | |
Stomal Therapy | Yes | |
Stroke Rehabilitation | Yes | |
Tracheotomy Care | Yes | On Request. |
Spinal Injuries Care | Yes | We have residents with spinal injuries and work closely with the spinal unit. |
Infection Control | Yes | |
Psychiatric Care | Yes | On Request. |
Clinical Management | Yes | Our Nurse Manager has several years of experience and the Owner with 35 years + experience. |
Updated: 2 Oct 2018 |
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay | Status | Details |
---|---|---|
Respite | Yes | We welcome respite clients. We currently have 2 vacancies for respite clients |
Carer Support | Yes | We currently have 2 vacancies for Carer Support and short stay. |
Subsidised | Yes | |
Private Paying | Yes | |
Booking can be made in advance | Yes | |
Updated: 2 Oct 2018 |
Features
Feature | Status | Details |
---|---|---|
May Bring Own Furniture | Yes | Our residents are encouraged to bring things that make them feel at home, within reason. |
Single Rooms | Yes | |
Ensuite | Yes | Most of our single rooms have shared ensuites, some with showers. |
Alcohol Permitted | Yes | |
Pets In Residence | Yes | At present we have 3 cats. |
Negotiate To Bring Own Pet | Yes | |
Phone Access In Own Room | Yes | On Request |
Resident can adjust heating in own room | Yes | |
Cater for under 65 yrs with Disability | Yes | |
Lounges/seating areas | Yes | Several modern and sunny lounges and dining rooms have comfortable quality furnishings. |
Primary Health Funded Short Term Care | Yes | |
Day Programme for day stay clients | Yes | |
Outings | Yes | |
Residents Committee | Yes | All residents are encouraged to have personal input. |
Policy for management of challenging behaviour | Yes | Policy in place and staff are trained to deal with these issues. |
Confused Residents | Yes | Initial assessment required. |
Smokers Room | Yes | |
Smoking Permitted | Yes | In Allocated Areas. |
Semi-Secure | Yes | |
Updated: 2 Oct 2018 |
Special Features
The Willows is easily accessible to family and friends with a bus route close by and an easy walk to the Otahuhu shopping centre, churches and various senior citizens clubs. Our Philosophy We care for residents in a homely environment, with respect and friendliness and with the aim of maintaining or restoring maximum independence in their functions of daily living and delivering quality, holistic care incorporating a strong sense of empathy, dignity and regard to individual rights, need and wishes, regardless of culture, race or creed. We are committed to providing quality care and service within an encouraging and cheerful environment, with an emphasis on maintaining a strong sense of dignity and independence of residents with varying physical or intellectual challenges. We believe that all care and service must be delivered with compassion, professionalism and empathy. We encourage a high level of wellness by maintaing a caring and stimulating environment. |
Updated: 2 Oct 2018 |
Additional Information
Topic | Details | |
---|---|---|
Staffing qualifications and details | The company employs between 27 full-time and part-time staff, some of which are registered nurses, enrolled nurses and nurse aids with or without RCA qualifications. Staff are given ongoing, in-house education. Nurses have been chosen not only for their professionalism and clinical expertise, but also their approach to the residents. They have been selected and trained with patience, understanding and care a priority. Staff are introduced to the incoming residents on admission. | |
Details about meals | Each day we try our best to provide an interesting and varied menu. If there is something special that our residents would prefer or their diet requires we will do our utmost to provide it for them. | |
Updated: 2 Oct 2018 |
Languages Spoken
Language | Status | Details |
---|---|---|
English | Yes | |
Interpreter | Yes | Available on request. |
Khmer (Cambodian) | Yes | |
Samoan | Yes | |
Updated: 2 Oct 2018 |
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations | Status | Details |
---|---|---|
(Other comments) | Yes | Residents are encouraged to continue any religious beliefs as they had, before they moved to The Willows Home & Hospital. |
Updated: 2 Oct 2018 |
Distances
Location | Distance | Details |
---|---|---|
Public Transport | 0.24 Km | A six minute walk to the Otahuhu Transport Centre. |
Shops | 0.68 Km | A 10 minute walk to the Otahuhu Shopping Centre on Great South Road and a 3 minute walk to Atkinson Avenue shops. |
Mall | 2.00 Km | Sylvia Park - Stagecoach buses (Route 717) leave Atkinson Avenue every half hour on weekdays and every hour on weekends (Fare is approximately $3.20 return) |
Parks | 0.80 Km | A fourteen minute walk to Murphy Park and a twelve minute walk to McManus Pakr and Mt. Richmond Domain. |
Library | 0.77 Km | A twelve minute walk to the Otahuhu Public Library on High Street. |
Updated: 2 Oct 2018 |
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.