Radius Heatherlea
At a glance
- Vacancy
- Yes
- Name
- Radius Heatherlea
- Category
- Hospital
- Address
- 139 Vivian Street
New Plymouth
New Plymouth 4310 - Postal Address
- 139 Vivian Street
New Plymouth 4310 - Region
- Taranaki
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Cheryl Jordaan - 06 7587302
- Owner
- Radius Care Ltd
Other services
Media
Tap to view all photos
1/9
Map
At Radius Care, our hands do more than assist; they express warmth, care, and connection. Whether through a welcoming gesture, a supportive embrace, or simply handing over a cup of tea, our commitment is to enhance your life at every stage.
Radius Heatherlea is located in the beautiful city of New Plymouth, just a 2-minute drive from the city centre. This central location offers convenience and accessibility for both residents and their families.
Heatherlea offers the best in rest home, hospital, dementia and respite care. So if you're care needs change, we can change alongside you.
Family is very important to us at Heatherlea. We encourage friends and family to become involved in all aspects of our residents' lives. Residents can bring their favourite possessions to personalise their rooms, maintaining familiar and comforting surroundings. They also have the freedom to come and go with friends and family as much as they like, or to welcome them for visits at any time.
Nutritious and Delicious Food
Our kitchen staff prepares fresh, nutritious meals daily, ensuring they are tasty and inviting. Residents enjoy three main meals, with two options for dinner and snacks throughout the day. The menu is approved by a dietician on a four-week cycle. Popular dishes include fish and chips on Fridays and lamb, pork, and beef roasts. Special dietary needs are accommodated with care.
Engaging Activities and Events
We offer a diverse activity program designed to promote self-esteem and personal fulfilment. Our activities stimulate cognitive function, nurture residents, and provide purposeful engagement, resulting in enriched lives full of fun, laughter, and smiles. Our residents also participate in community activities, including our Random Acts of Kindness club, where we share knitted items, baked goods, and vouchers, fostering rewarding experiences for all involved.
Staying Connected
Residents and families stay informed with our bi-monthly newsletter, which includes updates and upcoming events. We also offer free Wi-Fi to help residents connect with loved ones, access news, shop online, and stream entertainment. Additionally, for $35 a month, residents can opt for a phone package that includes a phone with oversized buttons, covering all mobile and toll calls. Residents are welcome to bring their existing phone numbers with them.
Experience Heatherlea
Book a tour with Cheryl, our Facility Manager, or Dawn, our Office Manager.
They will guide you through the home, answer your questions, and explain the benefits and options available to our residents.
Radius Heatherlea is located in the beautiful city of New Plymouth, just a 2-minute drive from the city centre. This central location offers convenience and accessibility for both residents and their families.
Heatherlea offers the best in rest home, hospital, dementia and respite care. So if you're care needs change, we can change alongside you.
Family is very important to us at Heatherlea. We encourage friends and family to become involved in all aspects of our residents' lives. Residents can bring their favourite possessions to personalise their rooms, maintaining familiar and comforting surroundings. They also have the freedom to come and go with friends and family as much as they like, or to welcome them for visits at any time.
Nutritious and Delicious Food
Our kitchen staff prepares fresh, nutritious meals daily, ensuring they are tasty and inviting. Residents enjoy three main meals, with two options for dinner and snacks throughout the day. The menu is approved by a dietician on a four-week cycle. Popular dishes include fish and chips on Fridays and lamb, pork, and beef roasts. Special dietary needs are accommodated with care.
Engaging Activities and Events
We offer a diverse activity program designed to promote self-esteem and personal fulfilment. Our activities stimulate cognitive function, nurture residents, and provide purposeful engagement, resulting in enriched lives full of fun, laughter, and smiles. Our residents also participate in community activities, including our Random Acts of Kindness club, where we share knitted items, baked goods, and vouchers, fostering rewarding experiences for all involved.
Staying Connected
Residents and families stay informed with our bi-monthly newsletter, which includes updates and upcoming events. We also offer free Wi-Fi to help residents connect with loved ones, access news, shop online, and stream entertainment. Additionally, for $35 a month, residents can opt for a phone package that includes a phone with oversized buttons, covering all mobile and toll calls. Residents are welcome to bring their existing phone numbers with them.
Experience Heatherlea
Book a tour with Cheryl, our Facility Manager, or Dawn, our Office Manager.
They will guide you through the home, answer your questions, and explain the benefits and options available to our residents.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 18 Dec 2016 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 13 |
| Vacancy | Yes |
| 5 | |
| Impending vacancy | No - 0 |
| Short stay considered | Yes |
| Premium Accommodation Charges | Some Rooms as at 16 Oct 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 20 Dec 2024 |
|
Testimonials
| To the Wonderful Staff at Heatherlea. On behalf of myself and all our family I would like to express how deeply grateful we are for the kindness and care you all gave to mum for the Seven years she spent with you. She felt very much at home there which was extremely important to us. Thank you so very much -she will leave a big hole in the lives of us all. A very special thank you to the staff at Heatherlea Healthcare for the care and love you gave to our mum and step mum over the past few months. |
|
Updated: 14 Dec 2016 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 208 | Yes | We have the Clinical Nurse Manager, who does day shifts. Monday to Friday. We also a Registered Nurse on all shifts 24/7 |
| Healthcare Assistants/Caregivers | 600 | Yes | All healthcare assistants are qualified in ACE core and ACE dementia. We have onsite education along with support to attend external training opportunities ensure staff have current up to date best practise. |
| Physiotherapist | Yes | We have access to a qualified Physiotherapist when required for our residents. | |
| Social Worker (on site) | Yes | We have strong links with Taranaki District Health Board Social Work team and Mental Health teams, who we can ask for advise. Our local Needs Assessment, Service Coordination team provide unbiased assessment for aged residential care. | |
| Diversional Therapist | 35 | Yes | We have a Registered Certified Diversional Therapist who works Monday to Friday. We also cater for those residents who don't wish to participate in activities and provide one on one sessions. |
| Activities Co-ordinator | 32.5 | Yes | Along with our diversional therapist, the activities coordinator provides, happy hour sessions weekly with entertainment, snacks and beverages, family welcome. We have regular pamper sessions, games, exercise, craft days and outings. |
| Hairdresser | Yes | We have an in house dedicated salon on site salon with 2 hairdressers available throughout the week. Beauty therapist on request. | |
| Podiatrist | Yes | We have a contracted podiatry service with a local podiatrist who makes house visit every 6 weeks. | |
| Dietitian | Yes | All our menus are reviewed by a qualified dietician, if residents require individual input by a dietician a referral is made through a GP. | |
| Accredited Visitors | Yes | ||
| Kaumatua | Yes | We have a Kaumatua from a local Iwi who visits residents and completes cultural in-services for Staff. | |
| Chaplain/Spiritual Advisor | Yes | Community Chaplains visit every Monday for church services and any resident is welcome to attend. If needed we can provide transport to community services. | |
| Other Personnel | Yes | We have regular volunteers from the community who visit residents. | |
|
Updated: 18 Dec 2016 |
|||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | Radius Heatherlea has bottled oxygen for emergency use and when residents require oxygen during transportation. Staff are experience in the management of oxygen therapy. |
| Gastronomy/Nasogastric Management | Yes | Our staff have experience in care for gastric feed.We can access equipment and supplies to provide this care. Radius has policies and procedures to ensure staff practise and administer PEG feeding with in safe guidelines. |
| Palliative Care (Contracted) | Yes | We are able to provide Palliative Care, as we are fully equipped, and have Registered Nurses on 24/7. We have the support of medical/hospice to meet the needs of the client and family. |
| End of Life/Palliative Care | Yes | As part of continuum of age care provision our nursing staff are experienced in providing end of life care. We have the clinical expertise, access to the equipment and medical/hospice support to meet the needs of the client and family. |
| Wound Care | Yes | Radius Heatherlea is able to provide specialist wound care management and has access to wound care products through EBOS. Our CNL and RN have regular wound care education sessions. |
| Diabetic Care | Yes | Staff are trained in the care of the diabetic patient, are skilled at diabetic monitoring and administration of diabetic medication. Radius provides policy and procedures directing the management of the diabetic resident which ensures best practise. |
| Continence Advice | Yes | We provides comprehensive continence management that is support by the Bunzel product range and who's specialist provide regular study sessions for staff on continence management to provide the best outcome for our residents. |
| Stomal Therapy | Yes | Our CNM is qualified in Stoma care. We also have access to medical support through the TDHB to enable best practice managements of stoma's. |
| Stroke Rehabilitation | Yes | Radius Heatherlea, can provide stroke rehabilitative support. With the support of our on call physiotherapist. We have nursing experience available to provide rehabilitative care. |
| Tracheotomy Care | Yes | Radius Heatherlea, can provide nursing support and care to residents that have a tracheotomy. |
| Infection Control | Yes | Heatherlea has a specialist trained infection control co-ordinator who manages the risk of infections within the facility by through monitoring and assessment. We have a comprehensive outbreak management plan should it be required. |
| Surgical Followup | Yes | We are able to provide post discharge surgical care to our residents, with specialist wound management oversight. We provide transport and support if residents requiring follow up visits with TDHB or specialists. |
| Psychiatric Care | Yes | We work closely together with mental health service for the older person on providing the best possible care for our residents. |
| Community Health | Yes | We work with the community health on a regular basis. |
| Clinical Management | Yes | We have a Facility Manager with 20 years experience within aged care, both managing Rest Homes, and assessing people for support in the community and rest home placement for TDHB's. We also have a CNM who is available Monday to Friday. |
| Other Specialties | Yes | Clinical Management cover is provided on call throughout the weekend and public holidays is necessary. Our Clinical Nurse Leader, is qualified in Stoma Care, Infection Control. |
|
Updated: 18 Dec 2016 |
||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | When there is a long term bed vacancy this may be offered for short term care use. Please phone the facility manager to discuss your requirement. This may be funded through TDHB Residential Care. |
| Carer Support | Yes | When there is a long term bed vacancy this may be offered for short term care use. Please phone the facility manager to discuss your requirement. This may be funded through TDHB Residential Respite Care. |
| Subsidised | Yes | This is now fully funded by TDHB residential respite, if you are assessed as requiring this service. |
| Private Paying | No | Private paying for short stay care can be arranged through the facility Manager. |
| Booking can be made in advance | Yes | Unfortunately due to our regular high occupancy of long term residents, we are unable to book in advance for Residential Respite Care, or short stays. |
|
Updated: 14 Dec 2016 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We love you to personalise your private room, bring your own dresser, favourite chair, art work and those much loved photos. Your room is your sanctuary. We also provide furnishing for all rooms, so you can mix and match if you so wish. |
| Single Rooms | Yes | There are 19 en suite rooms that are categorised as "Swing Beds" this means they can be used as Hospital Level of care or Rest Home Level, these 19 rooms all have en suites. |
| Shared Rooms | No | |
| Rooms suitable for a couple | Yes | Our en suite rooms are large enough to be shared by a couple if this is required. Also we have 2 rooms in the Fuschia Wing which could accommodate a couple if necessary. |
| Ensuite | Yes | Majority of rooms in rest home area have en suites, which consist of a toilet, shower and vanity. All rooms that don't have ensuite have their own vanity. |
| Alcohol Permitted | Yes | We have happy hour on a Friday afternoon, where we shout you a drink or two, with nibbles and music. We also provide a drink with Sunday dinner if so wished. Alcohol in rooms are welcome. |
| Pets In Residence | Yes | Heatherlea has a facility cat called gingernut, we also have 2 bird aviaries, one with ring necks and the other with a mixture of different species, they do produce chicks from time to time much to the delight of the residents. We also have 2 fish tanks. |
| Negotiate To Bring Own Pet | Yes | If you are prepared to let your pet become the facilities pet then this is possibility. This would have to be discussed with the facility manager. |
| Phone Access In Own Room | Yes | You can arrange with your private provider (Telecom, Vodafone) to connect a private land line into your room (most rooms already have lines available) |
| Wifi | Yes | |
| Resident can adjust heating in own room | Yes | All heating can be adjusted to suit residents needs. |
| Cater for under 65 yrs with Disability | Yes | We have a contract with the TDHB for the Younger residents with Chronic Health Conditions. |
| Lounges/seating areas | Yes | Heatherlea has 4 lounges, with comfortable seating, lots of windows, and modern décor. All the lounges have large LCD large TV's. Two of the lounges open out onto patio's with outdoor sun sails for sun protection, where residents can sit outside. |
| Female residents only | No | We enjoy the social aspects of having both male and female residents. With large private rooms and ensuites provided personal space which maintains dignity and respect while enjoying the company of all residents within communal areas of the facility. |
| Male residents only | No | We enjoy the social aspects of having both male and female residents. With large private rooms and ensuites provided personal space which maintains dignity and respect while enjoying the company of all residents within communal areas of the facility. |
| Provide End of Life/Palliative Care | Yes | As part of continuum of age care provision our nursing staff are experienced in providing end of life care. We have the clinical expertise, access to the equipment and medical/hospice support to meet the needs of the client and family. |
| Outings | Yes | Our residents love their outings. In our van we have a electric lift for wheelchair access. There is normally 2 outings per week. The residents love our coastal areas and views round Taranaki, plus the many other attractions Taranaki has to offer. |
| Whānau Room | Yes | We have a room that is able to be made available for families/whanau to use to be close to loved ones when needed. |
| Māori Kaupapa | Yes | We have a cultural advisor and liaison person to assist us in meeting the needs of Maori resident and their whanau |
| Residents Committee | Yes | We have Bi-Monthly Residents meeting, with a resident advocate present, residents are able to discuss ideas and concerns which is then passed onto the manager to review. |
| Family Committee | Yes | Facility manager has open door policy and welcomes feed back from families. |
| Newsletter | Yes | Heatherlea puts out a newsletter to all residents and families every 2 -3 months. Radius Care publishes a publication called the "Orbiter" quarterly which is distributed in the community, with national Radius news and updates. |
| Policy for management of challenging behaviour | Yes | Comprehensive policies and procedures to support staff in managing challenging behaviour. At all times residents are cared for in a respectful and dignified manner with the safety of the resident and others being paramount. |
| Confused Residents | Yes | A Person may become acutely confused due to an infection or are confused due to dementia. At all times confusion is investigated and the underlying medical concerns addressed by trained staff. |
| Rural Setting | No | Heatherlea is situated in Central New Plymouth. |
| Smokers Room | No | We have a smoking area outside for those residents who wish to smoke. |
| Smoking Permitted | Yes | |
| Semi-Secure | Yes | Our Secure Wing is situated in a fully enclosed garden area, which houses love birds, and a beautiful pergola. Bedrooms have doors that lead out in to the secure garden area, residents are free to enjoy the outdoors, as well as our beautiful lounges. |
|
Updated: 18 Dec 2016 |
||
Special Features
| At Heatherlea residents have convenience of being so central to town, this makes it easier for family and visitors also. Right in the heart of the facility there is a peaceful outside garden, especially for the pleasure of our residents in the secure unit. We have four lovely lounges throughout the facility, with modern décor and comfortable seating, with music or wide screen TV available for the pleasure of our residents and families. |
|
Updated: 14 Dec 2016 |
Interests & Activities
|
Heatherlea has a full activities programme which includes the following, but to name a few of the activities, Bingo, Board games, Bowls, Cards, Canine friends, Cooking, Craft, Entertainers, Exercises, Flower arranging, Happy Hour, Holidays, Lotto, Newspaper reading, Quizzes, Shopping, Sing-a-longs, Stroke Group. The residents and families alike love watching our birds in the two aviaries we have, and there is great excitement when they product chicks. We welcome visitors, and the residents especially love baby's and little children, we have an a close relationship with the ABC group, and the Omata and Marfell Primary School, participating in return visits. |
|
Updated: 14 Dec 2016 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please discuss fees with Manager. | |
| Staffing qualifications and details | Our Kitchen staff are all trained by the Hospitality Service industry and have obtained certification. Our HCA staff all complete the ACE Basic, Dementia, and Advance training, for which we have a contract with Career Force. | |
| Details about meals | All our meals are cooked on sit. Our main meal is served at midday with a lighter meal served in the evenings. Morning, afternoon tea, and supper, consists of home cooking, and sandwiches for those that want them. We have a national 4 week rotational menu which is also seasonal, developed by a chef, and approved by a dietician, which is suitable for the elderly. | |
| Associated Complexes | Radius is a New Zealand owned and operated company that specialises in delivering the very best levels of Rest Home, Hospital and Dementia Care to our elderly population and our young disable who require special care. | |
|
Updated: 18 Dec 2016 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Mandarin | Yes | |
| Māori - Te Reo | Yes | |
| Rarotongan | Yes | |
| Samoan | Yes | |
|
Updated: 18 Dec 2016 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | Monthly Visits, communion Monthly |
| Christian | Yes | Monthly Visits |
| Roman Catholic | Yes | Monthly Visits |
| Salvation Army | Yes | Monthly visits |
| (Other comments) | Yes | We are able to provide interdenominational chaplaincy service, prayer group and interdenominational church service. |
|
Updated: 14 Dec 2016 |
||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.00 Km | At gate |
| Shops | 0.10 Km | Corner shops 2 blocks away |
| Mall | 0.50 Km | Central city 500 Metres |
| Parks | 0.50 Km | City parks & Foreshore 500 Metres |
| Library | 0.20 Km | Mobile Library Bus comes down the road approximately 20 metres away |
|
Updated: 14 Dec 2016 |
||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | Our diversional Therapist has National Certificate. |
| Aged Care Association New Zealand (ACA) | Yes | |
|
||
|
Updated: 18 Dec 2016 |
||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.