Elizabeth Knox Home and Hospital
At a glance
- Vacancy
- Yes
- Name
- Elizabeth Knox Home and Hospital
- Category
- Hospital
- Address
- 10 Ranfurly Rd
Epsom
Auckland 1023 - Postal Address
- PO Box 74060
Greenlane
Auckland 1546 - Region
- Auckland
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Fionnagh Dougan (Acting CEO) - 09 5208440
- Owner
- Elizabeth Knox Trust Board
- Admission Enquiries
- Megan Bell - (09) 520 8448
Other services
Photos
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Map
Visiting Hours:
10am - 11.30am
2pm - 8:00pm
MORE MEANINGFUL LIVES
There are more distinct differences that set Knox apart from others. A decision we made back in 2009 to adopt the Eden Alternative™ means that we simply have a different DNA to other care homes.
The Ten Principles of the Eden Alternative™ guide us to create a home where our residents love living, where families have confidence that their loved ones are safe, content and cared for, and where our focus is on combating loneliness, helplessness and boredom for enriched lives.
The small differences you find at Knox really make a big difference to the lives of our residents. Primarily though, our service to the community is about people, not a business about property.
Knox is for residents to experience more living and to continue making more memories. We ensure companion animals, children and plants are part of our daily lives, just as they might have been earlier in life.
MORE THAN A CENTURY OF CARE
In 1911 the not-for-profit Knox Home Trust Board was formed to administer the generous bequest left to build and endow Elizabeth Knox Home and Hospital. It has been caring for thousands upon thousands in sickness and health ever since.
Today, we are a caring community still proudly continuing the valuable work that Elizabeth Knox started.
Every day at Knox is a gift. Our mission is to make sure we add more to the fulfilment and enjoyment of every single one.
10am - 11.30am
2pm - 8:00pm
MORE MEANINGFUL LIVES
There are more distinct differences that set Knox apart from others. A decision we made back in 2009 to adopt the Eden Alternative™ means that we simply have a different DNA to other care homes.
The Ten Principles of the Eden Alternative™ guide us to create a home where our residents love living, where families have confidence that their loved ones are safe, content and cared for, and where our focus is on combating loneliness, helplessness and boredom for enriched lives.
The small differences you find at Knox really make a big difference to the lives of our residents. Primarily though, our service to the community is about people, not a business about property.
Knox is for residents to experience more living and to continue making more memories. We ensure companion animals, children and plants are part of our daily lives, just as they might have been earlier in life.
MORE THAN A CENTURY OF CARE
In 1911 the not-for-profit Knox Home Trust Board was formed to administer the generous bequest left to build and endow Elizabeth Knox Home and Hospital. It has been caring for thousands upon thousands in sickness and health ever since.
Today, we are a caring community still proudly continuing the valuable work that Elizabeth Knox started.
Every day at Knox is a gift. Our mission is to make sure we add more to the fulfilment and enjoyment of every single one.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 6 Mar 2013 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 208 |
| Vacancy | Yes |
| 2 | |
| Impending vacancy | No |
| Short stay considered | Yes |
| Premium Accommodation Charges | Yes from $45.00 -$100.00/day up to $90.00 -$130.00/day as at 20 Dec 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | Please enquire |
|
Updated: 27 Dec 2024 |
|
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have 24-hour Registered Nurse (RN) cover with at least 7-8 RNs rostered on weekday morning shifts. 7-8 RNs each afternoon shift and 3 RNs on night shift. | |
| Nurse Practitioner | Yes | Visiting DHB service | |
| Enrolled Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | Highly valued members of the Knox team, Care Partners provide personal care and support. Available 24 hours a day, 7 days a week. | |
| Physiotherapist | Yes | Knox has 2.5 full time Physiotherapists, plus Physiotherapy Assistants, available Monday to Friday. Our physiotherapy team support residents to engage in appropriate physical activity to enhance wellbeing and quality of life. | |
| Occupational Therapist | Yes | The Knox Occupational Therapist is on-site 3 days a week to assess residents therapy needs and to plan intervention that promotes independence. | |
| Diversional Therapist | Yes | As an Eden Alternative home, Knox focuses on helping residents find meaning in purposeful activities. We have a vibrant Leisure and Lifestyle Team who not only plan and schedule a programme of stimulating activities but also support residents to live meaningful lives. | |
| Activities Co-ordinator | Yes | See Diversity Therapy above. | |
| Hairdresser | Yes | 3 days a week | |
| Podiatrist | Yes | Monthly | |
| Dietitian | Yes | As required | |
| Accredited Visitors | Yes | Religious and Cultural Support, Dogs, Disability Support Agencies | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | ||
| Other Personnel | Yes | ||
|
Updated: 20 Mar 2024 |
|||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | |
| Gastronomy/Nasogastric Management | Yes | |
| Palliative Care (Contracted) | Yes | Knox works closely with specialist palliative care services Mercy Hospice and ADHB. |
| End of Life/Palliative Care | Yes | Knox works closely with Hospice Specialist Services. All members of the clinical team receive ongoing palliative care education. |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advice | Yes | |
| Stomal Therapy | No | Accessed as required |
| Stroke Rehabilitation | Yes | |
| Tracheotomy Care | Yes | |
| Infection Control | Yes | |
| Psychiatric Care | Yes | |
| Clinical Management | Yes | |
|
Updated: 6 Mar 2020 |
||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Private Respite Care available when vacancies allow. |
| Carer Support | Yes | Carer Support when vacancies allow. |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | When possible. |
|
Updated: 4 Feb 2019 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Knox is fully furnished. You are welcome to bring small personal items to create a feeling of home eg. a favourite small chair and/or occasional table. All rooms have a TV provided. Fridges, microwaves, toasters, and kettles are provided in the fully equipped kitchens located around Knox for your use. |
| Single Rooms | Yes | |
| Shared Rooms | Yes | Knox has 5 double rooms that are designed to accommodate two people. Most often these are used by couples or two people known to each other. |
| Rooms suitable for a couple | Yes | Knox has 5 double rooms appropriate for couples to share. |
| Ensuite | Yes | Knox has a mix of ensuite and shared facility rooms. |
| Alcohol Permitted | Yes | We encourage both elders and young to follow their usual patterns of socialising. |
| Pets In Residence | Yes | We have a large number of pets as a permanent part of our community and residents may be able to bring their pets to Knox. |
| Negotiate To Bring Own Pet | Yes | This is encouraged and support is provided in settling and caring for a loved pet. |
| Phone Access In Own Room | Yes | All rooms have telephones available. |
| Wifi | Yes | Free basic WiFi is available for residents and visitors in public areas. This is provided at slower speed and restricted bandwidth which is adequate for emailing and light browsing of the internet. For a faster, reliable WiFi service with unlimited data and high bandwidth, residents can pay a monthly fee. |
| Resident can adjust heating in own room | Yes | |
| Cater for under 65 yrs with Disability | Yes | Elizabeth Knox Home and Hospital has a long history of providing high quality, independence-focused care and support to younger physically disabled. Respite care offered when vacancies allow. |
| Lounges/seating areas | Yes | Each home within Knox has its own lounge and kitchen in addition to other lounges throughout the home. |
| Provide End of Life/Palliative Care | Yes | Knox has a commitment to the provision of high quality palliative care services. |
| Palliative Care Contract | Yes | |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | Regular outings to a wide range of destinations. Knox has a fully accessible van for group outings with a group of team members who have undertaken specialised driving and safety training to become registered Knox van drivers. |
| Māori Kaupapa | Yes | |
| Residents Committee | Yes | Monthly residents committee meetings and weekly residents meeting. We also run Eden Alternative meetings which anyone is welcome to attend |
| Family Committee | Yes | Bi-monthly Family and Friends meetings. |
| Newsletter | Yes | The KnoxLife magazine is professionally published four times through the year. |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Rural Setting | No | Knox is on a large suburban Epsom site with lovely gardens including the resident's own gardens for flowers, fruit and vegetables. |
| Smoking Permitted | No | Knox is a Smoke-Free environment. |
| Semi-Secure | Yes | |
|
Updated: 4 Feb 2019 |
||
Special Features
| INCREDIBLE TEAM We ensure that we work as a team, embrace change with optimism, promote well-being, reciprocate care, are hardworking and productive, are reliable, are curious and innovative ... and importantly we laugh and have fun. INCREDIBLE VOLUNTEERS Knox has the most amazing team of more than 800 Volunteers making a personal and meaningful contribution to companionship at Knox. CULTIVATE PROGRAMME Our Cultivate programme develops links and relationships with a wide range of community groups and organisations so that Knox Residents can be meaningfully involved in the community. Cultivate brings together the opportunities for you to do what you want to. It may be a regular thing or a one-off arrangement but every experience makes a big difference to the lives of those participating. Residents may want to help others, learn a new skill, take up or reinvigorate a hobby, join a special interest group, perform a kind deed, give someone a surprise or simply experience something new. |
|
Updated: 5 Feb 2019 |
Interests & Activities
|
Social Wellbeing / Citizenship activities - Supporting conversation & companionship, connecting volunteers with residents - Supporting friendships - English Conversation Group at the Library - Podcast and discussion groups - Music (Group participation & Entertainment) - Quiz sessions - Walks to the park and local shops & cafes - Board Games - Social events (birthdays, anniversaries, celebrations, public holidays) - Concerts / Productions - Voting / Visits from local MP - Attending community & council meetings - Volunteering for charities Hobbies & Interest / Learning & Creativity - Baking and cooking - Reading (Audio Books, library sessions, poetry, short stories) - Arts & Crafts - Gardening - Knitting, Embroidery & Sewing - Music (Bands, solos artists, choirs, karaoke, group drumming) - Article reading / News events - Van Trips (Museums, art galleries, exhibitions, shows, exploring Auckland, cinemas) - Shopping - Smart TV’s, YouTube & Sky TV Physical Activity - Bowls - Rig toss/Beanbag toss - Walking groups - Tai Chi - Drumming - Music and Movement - Dance Care for the Environment - Caring for plants and animals - Gardening / Growing vegetables - Flower arranging - Reusing and recycling Cultural / Community Inclusion - Celebrations (New Year), Chinese New Year, Martariki - Epsom library - St Georges church, youth group, and mainly music bubs group - St Cuthberts volunteering program - DIO and Baradene School - Headway Brain injury - Chinese Epsom Association - Vintage Kids Daycare Spiritual - Weekly fellowship group - Connection with St Georges and other churches. Advocate, Age Concern, Alzheimer's Society, Blind Foundation, Bowls, Children, Communicare, Entertainers, Mah Jong, Massage (When available), Outings, Parkinson's Society, Pianist, Picnic facilities, Senior Citizens, Shopping, Sky TV, Videos, Views |
|
Updated: 6 Jun 2024 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Personal spending such as haircuts, optometrist visits etc is at the resident's own cost. Medical care is included in the fee unless the resident chooses to remain with their own doctor. | |
| Staffing qualifications and details | Staff to resident ratio of 1:5 on day shifts. | |
| Details about meals | All meals are prepared on site by our chef and his superb team. All dietary needs can be catered for and the varied and high quality menu ensures all needs are met. The Food for Thought residents committee provides feedback on our menus. | |
|
Updated: 4 Feb 2019 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Arabic | Yes | |
| Bengali | Yes | |
| Bulgarian | Yes | |
| Cantonese | Yes | |
| Chinese | Yes | |
| Chinese dialect | Yes | |
| Cook Island Maori | Yes | |
| Croatian | Yes | |
| Dutch | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Flemish | Yes | |
| French | Yes | |
| German | Yes | |
| Gujarati | Yes | |
| Hindi | Yes | |
| Interpreter | Yes | |
| Japanese | Yes | |
| Korean | Yes | |
| Mandarin | Yes | |
| Māori - Te Reo | Yes | |
| Marathi | Yes | |
| Niuean | Yes | |
| Punjabi | Yes | |
| Rarotongan | Yes | |
| Samoan | Yes | |
| Telugu | Yes | |
| Tokelauan | Yes | |
| Tongan | Yes | |
| Urdu | Yes | |
|
Updated: 22 May 2014 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Non denominational | Yes | |
| (Other comments) | Yes | Knox is non-denominational and we support all forms of worship. Services, communion and fellowship meetings are held regularly at Knox by various denominations |
|
Updated: 6 Mar 2015 |
||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.00 Km | At the front gate The Link bus is also available on Manukau Road - this is an easy way to access Newmarket and the City Centre. |
| Shops | 0.50 Km | |
| Mall | 1.00 Km | Newmarket |
| Parks | 0.50 Km | Across the road |
| Library | 0.60 Km | Epsom Library 1.5km Remuera Library |
|
Updated: 6 Mar 2015 |
||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | |
| New Zealand Council of Christian Social Services (NZCCSS) | Yes | |
| Other details | Yes | Eden Alternative Registered - Eden in OZ&NZ |
|
||
|
Updated: 5 Mar 2013 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.