Bupa Whitby Care Home - Hospital Wing
At a glance
- Vacancy
- No
- Name
- Bupa Whitby Care Home
- Category
- Hospital
- Address
- 4 Observatory Close
Whitby
Porirua 5024 - Postal Address
- 4 Observatory Close
Whitby
Porirua 5024 - Region
- Capital & Coast
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Karin Hall - (04) 234 7981
- Owner
- Bupa Care Services - 0800 60 80 99
Other services
Photos
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Downloads
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| Preview | File | Description |
|---|---|---|
 Whitby Care Home Brochure
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• Rest Home Hospital
• Dementia care
Residents always come first at Whitby Care Home. Dignity, respect and family involvement are our focus in providing quality care in a comfortable, safe and stimulating environment.
We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. One of our residents has no family to help with mending her clothing, so one of our carers kindly does that for her. She’s very grateful for the extra help.
Whitby is known in the local community for our homely atmosphere and for the excellent care provided by our friendly staff.
We make sure we get to know each of our residents well, so that we can give care in the way they like. Through something we call the Map of Life, we understand each person’s preferences, likes and dislikes, as well as the things that have been important in each person’s life.
We know it is very important to offer choices and to really listen to what our residents and their families want. Making decisions together is a very important part of our philosophy. It helps us make each day the best it can be.
Our care home offers peace and tranquillity, with views of the Pauatahanui Inlet, lovely outdoor living and well maintained gardens. It’s set on a quiet, residential street close to all amenities. We have strong community links and residents are actively supported by community groups.
We would be delighted to have the opportunity to talk with you about our care. Please phone Karin Hall, our Care Home Manager, or feel free to drop in at any time.
• Dementia care
Residents always come first at Whitby Care Home. Dignity, respect and family involvement are our focus in providing quality care in a comfortable, safe and stimulating environment.
We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. One of our residents has no family to help with mending her clothing, so one of our carers kindly does that for her. She’s very grateful for the extra help.
Whitby is known in the local community for our homely atmosphere and for the excellent care provided by our friendly staff.
We make sure we get to know each of our residents well, so that we can give care in the way they like. Through something we call the Map of Life, we understand each person’s preferences, likes and dislikes, as well as the things that have been important in each person’s life.
We know it is very important to offer choices and to really listen to what our residents and their families want. Making decisions together is a very important part of our philosophy. It helps us make each day the best it can be.
Our care home offers peace and tranquillity, with views of the Pauatahanui Inlet, lovely outdoor living and well maintained gardens. It’s set on a quiet, residential street close to all amenities. We have strong community links and residents are actively supported by community groups.
We would be delighted to have the opportunity to talk with you about our care. Please phone Karin Hall, our Care Home Manager, or feel free to drop in at any time.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 28 Oct 2021 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 41 |
| Vacancy | No |
| Please feel free to visit and place your name on the waiting list | |
| Impending vacancy | No |
| Short stay considered | No |
| Premium Accommodation Charges | Some Rooms as at 06 Dec 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | Yes |
|
Updated: 20 Dec 2024 |
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Testimonials
| The staff are always smiling and happy and they make me laugh. The staff are amazing and they make me feel safe and comfortable in this rest home. Every single person involved at Whitby is amazing, they go out of their way to be helpful. Always a very happy & comfortable atmosphere from the time you walk in the door. My partner is presently happier and healthier than she has been for some time. Thank you Whitby. So happy I chose this home for my mother. |
|
Updated: 28 Oct 2021 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care. | |
| Healthcare Assistants/Caregivers | Yes | Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents. | |
| Physiotherapist | Yes | A local physiotherapist calls in on a regular basis. | |
| Occupational Therapist | Yes | As required. | |
| Social Worker (on site) | No | As required. | |
| Diversional Therapist | No | As required. | |
| Activities Co-ordinator | Yes | Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips. | |
| Hairdresser | Yes | Our hairdresser visits at least once a week , providing a great service at a reasonable price. | |
| Podiatrist | Yes | Our Podiatrist visits regularly 6 weekly. | |
| Dietitian | Yes | All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs. | |
| Accredited Visitors | Yes | This can be arranged on an individual basis. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | Weekly visits | |
| Other Personnel | Yes | A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on-call | |
|
Updated: 28 Oct 2021 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have registered nurses on duty 24 hours a day who can provide this level of care. |
| Gastronomy/Nasogastric Management | Yes | We have registered nurses on duty 24 hours a day who can provide this level of care. |
| End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Dialysis | Yes | We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis. |
| Wound Care | Yes | We work together with GP's and specialist wound management nurses as required. |
| Diabetic Care | Yes | We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet. |
| Continence Advice | Yes | We manage residents needs and provide a range of continence products with visits by community nurse specialist on request. |
| Stomal Therapy | Yes | We manage residents needs and provide a range of products with visits by community nurse specialist on request. |
| Stroke Rehabilitation | Yes | We provide support for residents who have had a stroke. This may include physiotherapy and special diet options. |
| Tracheotomy Care | Yes | Your special needs can be discussed prior to admission. |
| Infection Control | Yes | We meet all infection control standards. |
| Surgical Followup | Yes | We are able to care for people following surgery and provide a range of convalescent care options. |
| Psychiatric Care | Yes | We will provide referrals to other services as required. |
| Community Health | Yes | We link with community health professionals as required. |
| Clinical Management | Yes | Our Clinical Manager is a Registered nurse. We have Unit Coordinators working in 3 Units from Monday to Friday. |
| Other Specialties | Yes | Available as required. |
|
Updated: 28 Oct 2021 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home. There is documentation that needs to be completed before admission. |
| Carer Support | Yes | We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home. There is documentation that needs to be completed before admission. |
| Subsidised | Yes | Subsidy may be available. |
| Private Paying | Yes | We welcome people who are self funded or have insurance cover. |
| Booking can be made in advance | Yes | According to bed availability. |
|
Updated: 28 Oct 2021 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to personalise their rooms. We understand the importance of making it feel like home. |
| Single Rooms | Yes | |
| Ensuite | Yes | Some rooms have shared en-suites. |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | |
| Negotiate To Bring Own Pet | Yes | We have 4 cats in our facility and multiple visits arranged by activity staff for other pets. |
| Phone Access In Own Room | Yes | You are welcome to have a phone and internet installed at your own cost. |
| Resident can adjust heating in own room | Yes | Each room has its own heater and several heat-pumps in communal areas |
| Lounges/seating areas | Yes | |
| Gay / LGBT IQ Friendly | Yes | |
| Provide End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Palliative Care Contract | Yes | Individual funding may be available. Ask your GP or the hospital for more details. |
| Day Programme for day stay clients | Yes | It is possible for people to join us during the day and return home at night. |
| Outings | Yes | As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics. |
| Whānau Room | Yes | |
| Māori Kaupapa | Yes | We respect all cultures. |
| Residents Committee | Yes | We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association. |
| Family Committee | Yes | We welcome family input and hold family forums on a regular basis. |
| Newsletter | Yes | The care homes newsletter is published on a regular basis. |
| Policy for management of challenging behaviour | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. |
| Confused Residents | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused. |
| Smoking Permitted | Yes | Smoking permitted in the designated area. |
| Semi-Secure | Yes | |
|
Updated: 28 Oct 2021 |
||
Special Features
| Whitby is situated in a quiet suburban location close to Pauatahanui Inlet and easy access to Porirua shopping centre. |
|
Updated: 1 Feb 2024 |
Interests & Activities
| A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way. |
|
Updated: 28 Oct 2021 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | A government subsidy may be available for part or all of your care. | |
| Staffing qualifications and details | Whitby meets all recommended staffing levels for residential care. | |
| Details about meals | Our menus are dietitian approved and cater to individual preferences and requirements. | |
| Associated Complexes | We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available. | |
|
Updated: 28 Oct 2021 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Cook Island Maori | Yes | |
| Dutch | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Interpreter | Yes | We are happy to arrange this service. |
| Māori - Te Reo | Yes | |
| Samoan | Yes | |
| Tongan | Yes | |
|
Updated: 28 Oct 2021 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Christian | Yes | |
| Inter denominational | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| (Other comments) | Yes | We respect all residents spiritual and religious beliefs and cater for these. |
|
Updated: 28 Oct 2021 |
||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.10 Km | Local bus service is available immediately outside facility |
| Shops | 1.00 Km | Whitby Village shopping centre includes a variety of shops and provides ample parking |
| Mall | 5.00 Km | North City Shopping Centre is the nearest Mall |
| Parks | 3.00 Km | Aotea Lagoon Park situated in Papakowhai is the nearest Park |
| Library | 5.00 Km | Whitby Library is situated in Whitby Village |
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Updated: 28 Oct 2021 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | |
|
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|
Updated: 28 Oct 2021 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.