Riverside Lifecare
At a glance
- Vacancy
- Yes
- Name
- Riverside Lifecare
- Category
- Hospital
- Address
- 361 Mangorei Road
Merrilands
New Plymouth 4312 - Postal Address
- Same as above
- Region
- Taranaki
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Jenna Polkinghorne
- Owner
- Heritage Lifecare
Other services
Photos
Tap to view all photos
1/7
Map
Downloads
You need Adobe Reader to view PDF files.
| Preview | File | Description |
|---|---|---|
 Riverside Care Home and Hospital
|
At Riverside, you are at home with us.
We are a friendly, caring community. Become part of our Riverside family and be cared for by our wonderful staff, whilst making new friends and learning new activities.
When it comes to everyday life, Riverside makes it easy with rest home, hospital, day programme, respite and dementia care, so if your health needs change, we can care for you now and into the future.
Light, bright and welcoming, Riverside is set amongst beautifully landscaped gardens, just a hop, skip and jump from the Merrilands township where you’ll find all the essentials such as a pharmacy and library.
At Heritage Lifecare, our homes reflect the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. Contact us today to talk through your needs.
Photos are representative of Heritage Lifecare.
We are a friendly, caring community. Become part of our Riverside family and be cared for by our wonderful staff, whilst making new friends and learning new activities.
When it comes to everyday life, Riverside makes it easy with rest home, hospital, day programme, respite and dementia care, so if your health needs change, we can care for you now and into the future.
Light, bright and welcoming, Riverside is set amongst beautifully landscaped gardens, just a hop, skip and jump from the Merrilands township where you’ll find all the essentials such as a pharmacy and library.
At Heritage Lifecare, our homes reflect the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. Contact us today to talk through your needs.
Photos are representative of Heritage Lifecare.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 23 Jan 2024 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 26 |
| Vacancy | Yes |
| We welcome Respite & Short-Term care. | |
| Impending vacancy | Yes - available now |
| Short stay considered | Yes |
| Premium Accommodation Charges | Some Rooms from $10.00/day up to $25.00/day as at 20 Nov 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 21 Nov 2024 |
|
Testimonials
| “It was an easy decision coming here, the staff are friendly, and they really care about your wellbeing. They just can’t do enough for you”. Len, Heritage Resident “I like it here; I wouldn’t want to be anywhere else”. Pauline, Heritage Resident “I’d be happy to have any one of them in my family". Noel, Heritage Resident "There’s always something to smile about". Roy, Heritage Resident |
|
Updated: 23 Jan 2024 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Yes | Available by referral. | |
| Occupational Therapist | Yes | Available by referral. | |
| Social Worker (on site) | Yes | Available by referral. | |
| Diversional Therapist | Yes | ||
| Activities Co-ordinator | Yes | ||
| Hairdresser | Yes | Our hairdresser visits on a regular basis. | |
| Podiatrist | Yes | A podiatrist visits regularly. | |
| Dietitian | Yes | A podiatrist visits regularly. | |
| Accredited Visitors | Yes | Available by referral. | |
| Kaumatua | Yes | We can arrange visits from local Kaumatua. | |
| Chaplain/Spiritual Advisor | Yes | We can arrange visits from local religious groups. | |
| Other Personnel | Yes | We have a wide range of personnel. Should you require services outside our home, we can assist. | |
|
Updated: 23 Jan 2024 |
|||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Palliative Care (Contracted) | Yes | |
| End of Life/Palliative Care | Yes | Please enquire with a description of your Palliative Care needs. |
| Clinical Management | Yes | Our Clinical Services Manager provides clinical oversight. |
| Other Specialties | Yes | Please enquire with a description of your individual healthcare needs. |
|
Updated: 23 Jan 2024 |
||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We offer respite care to give carers a much-needed break, while at the same time providing residents with care and companionship. |
| Carer Support | Yes | Our short stay programmes provide careers with a much-needed break, and support. |
| Other Short Stay Programme | Yes | Our Day programmes give carers a much-needed break, while at the same time providing residents with care and companionship. |
| Subsidised | Yes | Talk to us to find out if you are eligible for a subsidy. |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
|
Updated: 23 Jan 2024 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage you to bring your furniture, to personalise your new home. |
| Single Rooms | Yes | |
| Rooms suitable for a couple | Yes | |
| Ensuite | Yes | |
| Alcohol Permitted | Yes | |
| Phone Access In Own Room | Yes | Talk to us about options. |
| Wifi | Yes | Talk to us about options. |
| Lounges/seating areas | Yes | |
| Gay / LGBT IQ Friendly | Yes | |
| Primary Health Funded Short Term Care | Yes | Talk to us or your GP about options. |
| Provide End of Life/Palliative Care | Yes | |
| Palliative Care Contract | Yes | |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | |
| Whānau Room | Yes | |
| Māori Kaupapa | Yes | |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
|
Updated: 23 Jan 2024 |
||
Special Features
| At Riverside, our home reflects the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. |
|
Updated: 23 Jan 2024 |
Interests & Activities
|
We are committed to providing a meaningful and flexible range of activities and events to meet the abilities and interests of our residents, considering their individual needs and cultural beliefs. When you make Riverside your home, we conduct an assessment with you and your whanau to identify your individual interests and their physical, cultural, creative, intellectual and social needs. We then develop an individualised activities plan to meet your needs. |
|
Updated: 23 Jan 2024 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details about meals | Our menus are all approved by a Dietician. | |
| Visitor information | We welcome visitors into our home. | |
| Internet access | Free WiFi for residents and guests is available in the Care Home. | |
| Associated Complexes | Riverside is part of the Heritage Lifecare group of care homes and villages across the country, from Invercargill to Whangarei. We have over 2,500 beds nation-wide and 500 independent living units. | |
|
Updated: 23 Jan 2024 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Other Information | Yes | We welcome all cultures and have a wide range of different languages spoken. We are also able to assist with translation services. Talk to us about your language needs. |
|
Updated: 23 Jan 2024 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| (Other comments) | Yes | We welcome all religions and have access to local religious groups and services. Talk to us about your needs. |
|
Updated: 23 Jan 2024 |
||
Ethnic Diets
| Ethnic Diet | Status | Details |
|---|---|---|
| Other | Yes | We welcome all cultures and have Dieticians who develop our menus. Talk to us about your needs. |
|
Updated: 23 Jan 2024 |
||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.20 Km | The nearby public bus service goes to the town centre. |
| Shops | 2.60 Km | A variety of local stores are within short driving distance. |
| Mall | 5.20 Km | The local town centre has a range of shops and amenities. |
| Parks | 0.70 Km | Parks and recreational sights are within driving distance. |
| Library | 5.30 Km | The local library is located within the town centre. |
|
Updated: 23 Jan 2024 |
||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Aged Care Association New Zealand (ACA) | Yes | |
| Other details | Yes | Most Improved Care Home of the Year 2016 |
|
||
|
Updated: 23 Jan 2024 |
||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.