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Home Support North

General  
Enquiry
At a glance
Name
Home Support North
Category
Home help & personal care
Address
59 Bank Street
Whangārei
Whangārei 0110
Postal Address
Same as above
Region
Northland
Phone
View Phone Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Leanne McLiver - 09 430 2090
Media
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Quality Home and Community Support Quality Home and Community Support Quality Home and Community Support

We offer a comprehensive range of support services to empower you to live life on your terms. These services can be funded through the government, privately, or a combination of both, ensuring a solution that fits your unique needs and budget.

Home Support North is Northland’s largest provider of in-home care and support services. Our team of caring Support Workers are your partners in maintaining independence. We provide essential services to make daily life easier, including personal care, meal preparation, and housekeeping. Need help getting to appointments, doing shopping or heading to the gym? We’re happy to assist!

We go beyond just the physical. Knowing the importance of connection, our Support Workers offer companionship and a friendly ear. This holistic approach fosters emotional well-being and allows you to experience a richer, more enjoyable life at home.
Testimonials
Testimonials
Marlene “I am very happy with the Support Workers I have at the moment. We all have a laugh and a joke. The Support Workers are lovely; we all get along like a house on fire”.

Judith “The service is excellent and I am very happy. I don’t know what I would do without them”.

Updated: 18 Dec 2024

Service Description
Service Description
You deserve the best support to remain living at home. Whether it is helping you do your shopping, taking you to your appointments or helping keep your home in order, Home Support North is here. You can access our services through government funding or design your own package as a privately paying client. Many of our clients choose to combine their government funded supports with privately added on services to match their needs.


Personal care
Personal care means receiving dignified assistance with maintaining personal hygiene that allow you to live comfortably and feel your best. Our compassionate caregivers can provide a helping hand with tasks like bathing, dressing and using the toilet. We understand the importance of respecting your independence and preferences, so we will work closely with you to create a personalised care plan that meets your specific needs.


Respite Care
Take a well-deserved break knowing your loved one is safe and cared for with our in-home respite care. Recharge and come back feeling refreshed, ready to continue providing amazing support. Take a yoga class, meet a friend for coffee, or simply relax – you deserve it!


Companionship
Spark joy and laughter with friendly companionship! Our caring companions offer conversation, shared activities, and a listening ear, promoting social connection and enriching lives. Let your loved one enjoy stimulating conversations, rediscover favourite hobbies, or simply relax with a friendly companion by their side.


Sleepover Care
Rest easy knowing your loved one has a trusted caregiver by their side throughout the night with sleepover care. This service provides peace of mind and ensures a safe and comfortable night’s sleep for everyone. Sleep soundly knowing your loved one is well-cared for, and wake up feeling refreshed and ready for a new day.


Medication Reminders
Never worry about missed medications again! Our reliable reminder service ensures your loved one receives the right dosage on time, promoting better health outcomes. Take control of your health journey – with our reminders, you can focus on feeling your best!


Palliative Care
Focus on quality time with our compassionate palliative care team. We provide expert care that improves comfort and well-being during a challenging time, allowing you to create lasting memories with your loved one. Make the most of every moment – our team is here to ensure comfort and support, so you can cherish precious time together.


24-Hour Support
Experience peace of mind with our dedicated caregivers available 24/7. Our comprehensive support ensures your loved one feels safe and secure around the clock, allowing you to focus on your own well-being and rest assured that your loved one is in the best hands.

Shopping help
A well-stocked pantry is easy to achieve with our shopping help service. Whether you prefer to stay in or venture out, we will be there to provide transportation or accompany you to the store. Our caregivers can also help you navigate the aisles, select fresh produce, and carry your groceries home, ensuring a stress-free shopping experience.


Cancer Care
You are not alone in your fight against cancer. Our specialised support team offers companionship, emotional support, and practical assistance throughout your journey. We will help you to your appointments, manage household tasks such as cleaning and laundry while you focus on healing. With our supports, you can face your treatment with confidence.


Post-op Care
Recover comfortably at home with our post-operative care services. Let us assist with daily tasks so you can focus on getting stronger and back to your favourite activities sooner. Enjoy a stress-free recovery and get back to living life to the fullest!


Dementia Care
Our dementia care specialists provide understanding and compassionate support, tailored to each person’s unique needs. We can assist with daily living activities, manage behaviour changes, and offer support and guidance to families. Embrace each moment and create a positive living environment for your loved one with dementia.


Meal Preparation
Forget the hassle of cooking every night! Our support workers can assist you in the kitchen, preparing simple meals based on your preferences or heating up pre-made meals, we are here to lend a helping hand. Enjoy nourishing meals and free up time to focus on things you enjoy!


Cleaning
Our cleaning services take the burden of maintaining a clean and tidy home off your shoulders. We provide home care services, ensuring a fresh and comfortable living environment. We will keep your home clean and tidy, allowing you more time to relax.


Transport
Need a reliable ride to appointments, social outings, or other destinations? Our transportation service provides safe and convenient transportation, ensuring you get where you need to go comfortably and on time. Sit back and enjoy the ride – we will get you there safely.


Social Support
Combat loneliness and rediscover the joy of community outings! Our social support services connect you with friendly and engaging companions who can take you to exciting events, cheer on your favourite team at a game, or simply enjoy a leisurely stroll in the park. Build new friendships, rediscover shared interests, and enjoy a richer social life.

Updated: 18 Dec 2024

Meeting the needs of older people
Meeting the needs of older people
Need a little help at home?

If you live in Northland you have come to the right place -

If you or someone you care for needs support because of a disability, accident or hospital stay, or is getting older, you can ask for government help.

If you are 65 years old or over you will need to be assessed by the Northland Needs Assessment Service (NASC). If you are under 65 and have a disability you can arrange for assessment by Northable. See links below for contact details. Their job is to help you identify what support you need. Services are free if you meet the eligibility criteria.

At your assessment ask your Needs Assessor for "Home Support North" by name to ensure you get access to local services, employing trained Support Workers, from your community. You will receive an initial visit from one of our Nurse Co-ordinators to compile a customised support plan to suit your requirements. This may include assistance with housework, meal preparation, shopping and laundry. We can also provide personal care which includes bathing/showering, feeding, transporting to appointments and helping with community access.

We also hold an ACC sub-contract so can supply a range of 'at-home' services to people recovering from an accident. Visit our website for more information - https://www.homesupport.co.nz/page/Clients.html

Updated: 18 Dec 2024

Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Home Support North has an office in Whangarei and in Kerikeri. We service the following:

Far North
Te Kao, Waitiki Landing, Ahipara, Cable Bay, Cooper Beach, Fairburn, Herekino, Hihi, Houhora, Kaimaumau, Kaingaroa, Kaitaia, Karikari, Kohukohu, Lake Ohia, Mangonui, Oruru, Pamapuria, Rangiputa, Taipa, Takahu, Taupo Bay, Tokerau, Victoria Valley, Waihahra, Whangape, Whatuwhiwhi, Kaeo, Whangaroa, Totara North

Mid North
Kawakawa, Kerikeri, Moerewa, Ngawha, Ohaeawai, Okaihau, Opua, Pahia, Russell, Kaikohe, South of Kawakawa, Towai, Paroa Bay, Waitangi, Waipapa, Taheke

Whangarei
Brynderwyn – South, Whangarei, Glenbervie, Helena Bay, Hikurangi, Hukerenui, Kamo, Mangapai, Maungakaramea, Maungatapere, Maunu, Morningside, Ngunguru, Oakleigh, One Tree Point, Oakura, Onerahi, Otaika, Otaika Valley, Otangarei, Parahaki, Pipiwai, Portland, Raumanga, Riverside, Ruakaka, Ruatangata, Tangiteroria, Tikipunga, Titoki, Tutukaka, Whananaki, Whangarei Central, Whangarei Heads, Whau Valley, Matapouri, Whareora, Waipu, Dargaville, Mangawhai

Updated: 18 Dec 2024

Personal Assistance
Personal Assistance
Type Self Funded Subsidised After Hours
Hairdresser (Home Visits) No No No We have names of mobile hairdressers available in some areas of Northland.
Attendant Care (ACC) Yes Yes Yes
Carer Support Yes Negotiable Negotiable
Sitter Service/Companions Yes Negotiable Negotiable
Live In Care (24 Hr) Yes Negotiable Negotiable We have a large network of Support Workers and we can usually match you up with someone who may be interested in doing this for you.
Personal Care (Showering, Dressing) Yes Yes Yes

Updated: 18 Dec 2024

Domestic Assistance
Domestic Assistance
Type Self Funded Subsidised After Hours
Meals (Frozen) Yes Yes Negotiable
Meals (Fresh or Hot) Yes Yes Negotiable Meal preparation undertaken if task allocated by Needs Assessor.
Home Help (Housework/Cleaning etc.) Yes Yes Yes Except on Public Holidays
Shopping Assistance Yes Yes Yes Free if task allocated by Needs Assessor.
Transport Assistance Yes Yes Yes Travel can be undertaken by Support Workers if allocated by Needs Assessor.

Updated: 18 Dec 2024

Payment
Payment
Payment Status Details
Subsidy may be available Yes If you want to get government-funded home help, you must have a needs assessment completed by NASC (Needs Assessment Service Coordinator). These assessments are normally arranged by your doctor if you let them know you need assistance at home.
Free Yes If you want to get government-funded home help, you must have a needs assessment completed by NASC (Needs Assessment Service Coordinator). These assessments are normally arranged by your doctor if you let them know you need assistance at home.

Updated: 18 Dec 2024

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Home and Community Health Association Yes
Police checked Yes
Trade Registered Yes
Home and Community Health Association

Updated: 18 Dec 2024

What's New
What's New
 

Maintaining a Positive Relationship with Aging Parents

 

Caring for aging parents can be a deeply rewarding experience, but it can also be incredibly challenging and stressful. The emotional and physical demands of caregiving can sometimes strain the parent-child relationship, leading to resentment, frustration, and even guilt.  

However, it’s crucial to remember that maintaining a positive and supportive relationship with your parents is essential for both of your well-being. A 2015 study published in the Journal of Family Psychology found that positive family relationships are associated with improved mental and physical health outcomes for both caregivers and care recipients.

Here are some tips to help you navigate the challenges of caregiving while preserving a strong bond:

1. Open and Honest Communication:

  • Regularly check in: Schedule regular check-ins, whether in person, over the phone, or through video calls.
  • Active listening: Practice active listening by truly focusing on your parents’ concerns, fears, and desires.
  • Express your feelings: Share your own feelings and concerns openly and honestly with your parents.
  • Respect their independence: As much as possible, respect your parents’ autonomy and allow them to maintain their independence. Encourage them to make choices whenever possible, even if those choices are limited.

2. Prioritize Self-Care:

Caregiver burnout is a serious concern, characterized by physical, emotional, and mental exhaustion. A study published in the Journal of the American Medical Association found that caregivers who experience burnout are at increased risk for various health problems, including depression, anxiety, and cardiovascular disease.  

  • Recognize your limits: It’s impossible to be a successful caregiver if you’re neglecting your own needs. Prior to taking on more responsibility, seek to delegate tasks or reduce your work load in other areas.
  • Schedule regular breaks: Make time for yourself to relax, recharge, and pursue your own interests. This could include hobbies, exercise, spending time in nature, or simply enjoying a quiet moment to yourself.
  • Seek support: Connect with other caregivers through support groups or online forums. Sharing experiences with others who understand your challenges can provide valuable emotional support and practical advice.
  • Don’t hesitate to ask for help: Accept help from family, friends, or professional caregivers when needed.

3. Focus on Quality Time:

  • Create meaningful experiences: Spend quality time together engaging in activities that you both enjoy, such as shared meals, walks in the park, playing games, or reminiscing about past memories.
  • Create new memories: Find new ways to connect and create lasting memories together. This could involve trying new activities, visiting a museum, or simply enjoying a quiet evening together.
  • Focus on the positive: Remember the good times and celebrate the joys of your relationship. Acknowledge and appreciate your parents’ strengths and accomplishments.

4. Utilize Professional Support:

  • Explore home care options: Consider professional home care services like those offered by Home Support North. Their services can provide essential assistance with daily living activities, such as personal care, meal preparation, light housekeeping, medication reminders, and transportation. This allows you to focus on providing emotional support and companionship while ensuring your parents receive the necessary care.  
  • Home Support North offers a range of services tailored to individual needs, including:
    • Personal Care: Assistance with bathing, dressing, grooming, and toileting.  
    • Home Help: Support with light housekeeping, meal preparation, and errands.  
    • Companionship: Providing social interaction and emotional support, such as engaging in conversations, playing games, and accompanying them on outings.  
    • Respite Care: Offering temporary relief for family caregivers, allowing them to take a break from their caregiving responsibilities.
    • Use our helpful tool to build the care package that perfectly fits your family’s needs: https://homesupport.co.nz/build-your-own-package/

By utilizing the services of Home Support North, you can alleviate some of the burden of caregiving, reduce stress, and prevent burnout. This allows you to spend more quality time with your parents, focusing on strengthening your relationship and creating positive memories. With this in mind, begin by using Eldernet to discover support options near you – https://www.eldernet.co.nz/providers_area/listings/2378?_top=8200

5. Practice Patience and Compassion:

  • Remember that aging is a process: Understand that aging brings with it physical and cognitive changes, and be patient with your parents as they adjust to these changes.
  • Show empathy and compassion: Treat your parents with the same kindness and respect that you would want to receive.
  • Celebrate their strengths: Focus on their current abilities and help them maintain a sense of purpose and self-worth.

To sum up, caring for aging parents can be a challenging journey, but it can also be a deeply rewarding experience. By prioritizing open communication, self-care, and seeking support from professionals like Home Support North, you can navigate the challenges of caregiving while maintaining a strong and loving relationship with your parents.

Daughter caring for her elderly mother who is in a wheelchair

Updated: 23 Jan 2025