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Home Support North

General  
Enquiry
At a glance
Name
Home Support North
Category
Home help & personal care
Address
59 Bank Street
Whangārei
Whangārei 0110
Postal Address
Same as above
Region
Northland
Phone
View Phone Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Leanne McLiver - 09 430 2090
Media
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Quality Home and Community Support Quality Home and Community Support Quality Home and Community Support

We offer a comprehensive range of support services to empower you to live life on your terms. These services can be funded through the government, privately, or a combination of both, ensuring a solution that fits your unique needs and budget.

Home Support North is Northland’s largest provider of in-home care and support services. Our team of caring Support Workers are your partners in maintaining independence. We provide essential services to make daily life easier, including personal care, meal preparation, and housekeeping. Need help getting to appointments, doing shopping or heading to the gym? We’re happy to assist!

We go beyond just the physical. Knowing the importance of connection, our Support Workers offer companionship and a friendly ear. This holistic approach fosters emotional well-being and allows you to experience a richer, more enjoyable life at home.
Testimonials
Testimonials
Marlene “I am very happy with the Support Workers I have at the moment. We all have a laugh and a joke. The Support Workers are lovely; we all get along like a house on fire”.

Judith “The service is excellent and I am very happy. I don’t know what I would do without them”.

Updated: 18 Dec 2024

Service Description
Service Description
You deserve the best support to remain living at home. Whether it is helping you do your shopping, taking you to your appointments or helping keep your home in order, Home Support North is here. You can access our services through government funding or design your own package as a privately paying client. Many of our clients choose to combine their government funded supports with privately added on services to match their needs.


Personal care
Personal care means receiving dignified assistance with maintaining personal hygiene that allow you to live comfortably and feel your best. Our compassionate caregivers can provide a helping hand with tasks like bathing, dressing and using the toilet. We understand the importance of respecting your independence and preferences, so we will work closely with you to create a personalised care plan that meets your specific needs.


Respite Care
Take a well-deserved break knowing your loved one is safe and cared for with our in-home respite care. Recharge and come back feeling refreshed, ready to continue providing amazing support. Take a yoga class, meet a friend for coffee, or simply relax – you deserve it!


Companionship
Spark joy and laughter with friendly companionship! Our caring companions offer conversation, shared activities, and a listening ear, promoting social connection and enriching lives. Let your loved one enjoy stimulating conversations, rediscover favourite hobbies, or simply relax with a friendly companion by their side.


Sleepover Care
Rest easy knowing your loved one has a trusted caregiver by their side throughout the night with sleepover care. This service provides peace of mind and ensures a safe and comfortable night’s sleep for everyone. Sleep soundly knowing your loved one is well-cared for, and wake up feeling refreshed and ready for a new day.


Medication Reminders
Never worry about missed medications again! Our reliable reminder service ensures your loved one receives the right dosage on time, promoting better health outcomes. Take control of your health journey – with our reminders, you can focus on feeling your best!


Palliative Care
Focus on quality time with our compassionate palliative care team. We provide expert care that improves comfort and well-being during a challenging time, allowing you to create lasting memories with your loved one. Make the most of every moment – our team is here to ensure comfort and support, so you can cherish precious time together.


24-Hour Support
Experience peace of mind with our dedicated caregivers available 24/7. Our comprehensive support ensures your loved one feels safe and secure around the clock, allowing you to focus on your own well-being and rest assured that your loved one is in the best hands.

Shopping help
A well-stocked pantry is easy to achieve with our shopping help service. Whether you prefer to stay in or venture out, we will be there to provide transportation or accompany you to the store. Our caregivers can also help you navigate the aisles, select fresh produce, and carry your groceries home, ensuring a stress-free shopping experience.


Cancer Care
You are not alone in your fight against cancer. Our specialised support team offers companionship, emotional support, and practical assistance throughout your journey. We will help you to your appointments, manage household tasks such as cleaning and laundry while you focus on healing. With our supports, you can face your treatment with confidence.


Post-op Care
Recover comfortably at home with our post-operative care services. Let us assist with daily tasks so you can focus on getting stronger and back to your favourite activities sooner. Enjoy a stress-free recovery and get back to living life to the fullest!


Dementia Care
Our dementia care specialists provide understanding and compassionate support, tailored to each person’s unique needs. We can assist with daily living activities, manage behaviour changes, and offer support and guidance to families. Embrace each moment and create a positive living environment for your loved one with dementia.


Meal Preparation
Forget the hassle of cooking every night! Our support workers can assist you in the kitchen, preparing simple meals based on your preferences or heating up pre-made meals, we are here to lend a helping hand. Enjoy nourishing meals and free up time to focus on things you enjoy!


Cleaning
Our cleaning services take the burden of maintaining a clean and tidy home off your shoulders. We provide home care services, ensuring a fresh and comfortable living environment. We will keep your home clean and tidy, allowing you more time to relax.


Transport
Need a reliable ride to appointments, social outings, or other destinations? Our transportation service provides safe and convenient transportation, ensuring you get where you need to go comfortably and on time. Sit back and enjoy the ride – we will get you there safely.


Social Support
Combat loneliness and rediscover the joy of community outings! Our social support services connect you with friendly and engaging companions who can take you to exciting events, cheer on your favourite team at a game, or simply enjoy a leisurely stroll in the park. Build new friendships, rediscover shared interests, and enjoy a richer social life.

Updated: 18 Dec 2024

Meeting the needs of older people
Meeting the needs of older people
Need a little help at home?

If you live in Northland you have come to the right place -

If you or someone you care for needs support because of a disability, accident or hospital stay, or is getting older, you can ask for government help.

If you are 65 years old or over you will need to be assessed by the Northland Needs Assessment Service (NASC). If you are under 65 and have a disability you can arrange for assessment by Northable. See links below for contact details. Their job is to help you identify what support you need. Services are free if you meet the eligibility criteria.

At your assessment ask your Needs Assessor for "Home Support North" by name to ensure you get access to local services, employing trained Support Workers, from your community. You will receive an initial visit from one of our Nurse Co-ordinators to compile a customised support plan to suit your requirements. This may include assistance with housework, meal preparation, shopping and laundry. We can also provide personal care which includes bathing/showering, feeding, transporting to appointments and helping with community access.

We also hold an ACC sub-contract so can supply a range of 'at-home' services to people recovering from an accident. Visit our website for more information - https://www.homesupport.co.nz/page/Clients.html

Updated: 18 Dec 2024

Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Home Support North has an office in Whangarei and in Kerikeri. We service the following:

Far North
Te Kao, Waitiki Landing, Ahipara, Cable Bay, Cooper Beach, Fairburn, Herekino, Hihi, Houhora, Kaimaumau, Kaingaroa, Kaitaia, Karikari, Kohukohu, Lake Ohia, Mangonui, Oruru, Pamapuria, Rangiputa, Taipa, Takahu, Taupo Bay, Tokerau, Victoria Valley, Waihahra, Whangape, Whatuwhiwhi, Kaeo, Whangaroa, Totara North

Mid North
Kawakawa, Kerikeri, Moerewa, Ngawha, Ohaeawai, Okaihau, Opua, Pahia, Russell, Kaikohe, South of Kawakawa, Towai, Paroa Bay, Waitangi, Waipapa, Taheke

Whangarei
Brynderwyn – South, Whangarei, Glenbervie, Helena Bay, Hikurangi, Hukerenui, Kamo, Mangapai, Maungakaramea, Maungatapere, Maunu, Morningside, Ngunguru, Oakleigh, One Tree Point, Oakura, Onerahi, Otaika, Otaika Valley, Otangarei, Parahaki, Pipiwai, Portland, Raumanga, Riverside, Ruakaka, Ruatangata, Tangiteroria, Tikipunga, Titoki, Tutukaka, Whananaki, Whangarei Central, Whangarei Heads, Whau Valley, Matapouri, Whareora, Waipu, Dargaville, Mangawhai

Updated: 18 Dec 2024

Personal Assistance
Personal Assistance
Type Self Funded Subsidised After Hours
Hairdresser (Home Visits) No No No We have names of mobile hairdressers available in some areas of Northland.
Attendant Care (ACC) Yes Yes Yes
Carer Support Yes Negotiable Negotiable
Sitter Service/Companions Yes Negotiable Negotiable
Live In Care (24 Hr) Yes Negotiable Negotiable We have a large network of Support Workers and we can usually match you up with someone who may be interested in doing this for you.
Personal Care (Showering, Dressing) Yes Yes Yes

Updated: 18 Dec 2024

Domestic Assistance
Domestic Assistance
Type Self Funded Subsidised After Hours
Meals (Frozen) Yes Yes Negotiable
Meals (Fresh or Hot) Yes Yes Negotiable Meal preparation undertaken if task allocated by Needs Assessor.
Home Help (Housework/Cleaning etc.) Yes Yes Yes Except on Public Holidays
Shopping Assistance Yes Yes Yes Free if task allocated by Needs Assessor.
Transport Assistance Yes Yes Yes Travel can be undertaken by Support Workers if allocated by Needs Assessor.

Updated: 18 Dec 2024

Payment
Payment
Payment Status Details
Subsidy may be available Yes If you want to get government-funded home help, you must have a needs assessment completed by NASC (Needs Assessment Service Coordinator). These assessments are normally arranged by your doctor if you let them know you need assistance at home.
Free Yes If you want to get government-funded home help, you must have a needs assessment completed by NASC (Needs Assessment Service Coordinator). These assessments are normally arranged by your doctor if you let them know you need assistance at home.

Updated: 18 Dec 2024

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Home and Community Health Association Yes
Police checked Yes
Trade Registered Yes
Home and Community Health Association

Updated: 18 Dec 2024

What's New
What's New
 

Choosing the Right Home Care Provider in New Zealand

A Guide for Adult Children

Choosing the right home care provider for your aging parents in New Zealand is a crucial decision. It directly impacts their well-being, safety, and overall quality of life. This guide will help you navigate the process and find a qualified and trustworthy provider that meets your family’s unique needs.

1. Define Care Needs:

  • Assess your parent’s needs: Carefully assess your parent’s current needs. Do they require assistance with activities of daily living (ADLs) such as bathing, dressing, and toileting? Do they need help with meal preparation, light housekeeping, or medication reminders?
  • Consider their cognitive and emotional needs: Do they require companionship, social interaction, or assistance with managing chronic conditions such as dementia or Alzheimer’s disease?
  • Consider accessibility needs: Does your parent require assistance with mobility or require modifications to their home to improve safety and accessibility?

2. Research and Compare Providers:

  • Start with local recommendations: Ask for recommendations from family, friends, doctors, social workers, and other trusted sources.
  • Utilize online resources: Research home care agencies in your area using online directories, review platforms (such as Google Reviews), and the websites of local senior service organizations (such as eldernet.co.nz)
  • Compare services and pricing: Contact several agencies to inquire about their services, pricing, and availability. Compare their service offerings, caregiver qualifications, and client satisfaction.

3. Check for Qualifications and Credentials:

  • Verify registration with the Ministry of Health: Ensure that the home care agency is registered with the Ministry of Health in New Zealand.
  • Inquire about caregiver qualifications: Ask about the agency’s caregiver screening and training processes. Do they conduct background checks or provide ongoing training and supervision?
  • Look for accreditation and certifications: Consider agencies that are accredited by reputable organizations in New Zealand.

4. Prioritize Communication and Client Satisfaction:

  • Inquire about communication protocols: How does the agency communicate with families and caregivers? Are they responsive to concerns and inquiries?
  • Read client testimonials: Look for client testimonials and case studies on the agency’s website or through online reviews.
  • Request a consultation: Schedule a consultation with the agency to discuss your parent’s specific needs and ask any questions you may have.

5. Consider Home Support North:

  • Home Support North is a reputable home care provider with a strong commitment to providing high-quality, compassionate care.
  • Experienced and compassionate caregivers: Home Support North employs experienced and compassionate caregivers who are carefully screened and trained to meet the diverse needs of seniors.
  • Comprehensive range of services: They offer a wide range of services, including personal care, home help, companionship, and respite care, to meet the unique needs of each individual.
  • Personalized care plans: Home Support North develops personalized care plans tailored to each client’s specific needs and preferences.
  • Focus on maintaining independence: They are committed to helping seniors maintain their independence and dignity while living comfortably at home.

In conclusion, by carefully considering these factors and choosing a reputable provider, you can ensure that your parents receive the highest quality of care and maintain their well-being and independence in New Zealand.

 

Daughter and dad looking at a computer in the comfort of their home. The daughter also has a newspaper on her lap.

 

Updated: 18 Feb 2025