NZ Relay
At a glance
- Name
- NZ Relay
- Category
- Hearing
- Address
- Auckland
- Regions
- Auckland, Northland, Waitemata, Counties Manukau, Waikato, Bay of Plenty, Lakes, Tairawhiti, Taranaki, Whanganui, Hawke's Bay, Wairarapa, MidCentral, Capital & Coast, Hutt Valley, Nelson Marlborough, West Coast, Canterbury, South Canterbury, Southern (Otago), Southern (Southland)
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Vicky Matthews
- Marketing
- Marc Pritchard
- Senior Team Lead
- Kieran O'regan
- Team Lead
- Elizabeth Vete
Photos
In 2004, the New Zealand Government set out to establish a national telecommunications relay service for the Deaf, hard of hearing, Deafblind, and people with speech communication difficulties of New Zealand. Such a service enables people in these communities to keep in touch by phone independently, without needing the assistance of friends or family.
The service is currently provided by Concentrix, a leading global provider of CX solutions and Technology, based in Auckland. Our New Zealand Relay contact centre operates 24 hours a day, 365 days a year.
New Zealand Relay employs a combination of video interpreters who interpret between NZSL and English, and Relay Assistants who work rostered shifts to ensure our services are staffed at their operating times; plus support staff.
We offer a range of services to help each of the communities we support.
You can find information on the services we offer on our Services page - https://www.nzrelay.co.nz/index
You can contact us through or use one of the options on our Contact Us page - https://www.nzrelay.co.nz/contactus
The service is currently provided by Concentrix, a leading global provider of CX solutions and Technology, based in Auckland. Our New Zealand Relay contact centre operates 24 hours a day, 365 days a year.
New Zealand Relay employs a combination of video interpreters who interpret between NZSL and English, and Relay Assistants who work rostered shifts to ensure our services are staffed at their operating times; plus support staff.
We offer a range of services to help each of the communities we support.
You can find information on the services we offer on our Services page - https://www.nzrelay.co.nz/index
You can contact us through or use one of the options on our Contact Us page - https://www.nzrelay.co.nz/contactus
Service Description
| New Zealand Relay is a free, government-funded service that enables people with hearing and communication difficulties to use the phone. We provide services for people who are Deaf, deafblind, hard of hearing, and people with speech communication difficulties. |
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Updated: 14 May 2024 |