Norfolk Lodge Resthome & Dementia Unit
At a glance
- Vacancy
- Yes
- Name
- Norfolk Lodge Resthome & Dementia Unit
- Category
- Dementia
- Address
- Norfolk Lodge Rest Home
30 Princess Street
Waitara
Waitara 4320 - Postal Address
- Same as above
- Region
- Taranaki
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Pauline Matuku - (06) 754 7016
- Owner
- Sarah Freeman
Other services
Photos
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Map
Set amongst Award wining gardens and just 15 km north of New Plymouth, on Princess Street Waitara, Norfolk Lodge offers Rest Home Care and secure Dementia Care in comfortable friendly surroundings. Our stately Norfolk Pine is a local landmark.
At Norfolk Lodge it’s our Mission to provide a homelike environment where self-esteem is enhanced and individual needs are met. We encourage independence and expression.
Come and see for yourself, we are happy to show you through Norfolk Lodge and answer any questions of concerns you may have.
At Norfolk Lodge it’s our Mission to provide a homelike environment where self-esteem is enhanced and individual needs are met. We encourage independence and expression.
Come and see for yourself, we are happy to show you through Norfolk Lodge and answer any questions of concerns you may have.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
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Updated: 29 Jun 2020 |
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Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 17 |
| Vacancy | Yes |
| Impending vacancy | Yes |
| Short stay considered | Yes |
| Premium Accommodation Charges | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
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Updated: 22 Nov 2024 |
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Testimonials
| "Norfolk Lodge Rest Home and Dementia Unit Management, Staff, Cooks Cleaners and fellow residents. To each and every one of you our personal thanks Barry, Brent, Jason and also my whanau. The love, respect and care you gave mum for 4 years was above and beyond your professional responsibilities. I am and will always be thankful for everything". - Barry "On behalf of the Titter family Barbara and I would like to express our thanks to you and your staff for the quality of care you gave to Mum as she progressed through the various stages of dementia. We really liked the careful watch and monitoring systems that you and the staff kept on Mum to ensure that her needs were fulfilled and to keep her safe. We note that when Mum did have a fall or was ill you or the staff informed us of the situation promptly, a service we really appreciated as it permitted us to be involved either to comfort or support Mum. When we first came to visit Norfolk and were discussing how Mum could become distressed on occasions you told us that your philosophy for dealing with that was to give the patient a hug or cuddle and sit them down for a chat and a cup of tea. We saw you and your staff putting that philosophy in action on many occasions to great effect. Mum enjoyed those cuddles and that affection, comfort and support it implied. Please keep on doing that with all your patients as we see it as a fantastic people-oriented strategy. Many thanks to the Norfolk staff for the care and love you gave to Mum." - Ian and Barbara "To all the staff at Norfolk Lodge, This is a small note to thank you all for your wonderful care of and aroha for our mum Glenys during her short stay with. You all treated mum with dignity and tolerance and during her time with you she thrived. You have all done what I couldn’t do, which I can never repay you enough for. Mum is with her beloved B.J now, her husband and our Dad, and for this we are thankful. Thank you all so much. Arohonui," - Paul. "Thank you for providing our Mum with a home away from home. We knew she was safe and happy within the Norfolk Lodge family. Regards to you all and thank you again from the bottom of our hearts." -Jeanette, Carol and Kenneth "Thank you so much for the care you have given my mother over the past few years....” –Julia "Thank you and your staff for the awesome care provided for both my mother and father and for the patience, understanding and grace extended to all family during their stay." –Darrin "Our sincere thanks to you all for your dedication and compassionate care of our Mum, we really appreciated it. Thank you so much for your kindness and care of our Mother, Grandmother, Nanna in the Garden. She loved being here with you. May God bless you all." -Esther |
|
Updated: 29 Jun 2020 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Negotiable | Referral made to Taranaki Base hospital or private local services if required. | |
| Occupational Therapist | Negotiable | Referral made if required. | |
| Social Worker (on site) | Negotiable | Referral made if required. | |
| Diversional Therapist | Yes | ||
| Activities Co-ordinator | Yes | ||
| Hairdresser | Yes | When required . | |
| Podiatrist | Yes | 6 weekly | |
| Dietitian | Yes | Daily menus approved by Dietitian. Audited by qualified Dietitian. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | ||
| Other Personnel | Yes | Quality Assurance and Career Force training assessors on site. | |
|
Updated: 29 Jun 2020 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| End of Life/Palliative Care | Yes | Liaise with Hospice Nursing staff re pain relief, medication etc. |
|
Updated: 29 Jun 2020 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | |
|
Updated: 29 Jun 2020 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage residents to bring their own favourite ornaments, furniture and belongings to give the room a homely feel. |
| Single Rooms | Yes | Our spacious single rooms are comfortable and clean. |
| Rooms suitable for a couple | Yes | Please ask about this if you have this need. |
| Alcohol Permitted | Yes | Supervision provided. |
| Pets In Residence | Yes | Neighbour's cat visits. |
| Negotiate To Bring Own Pet | Yes | |
| Phone Access In Own Room | No | Portable phone is available. |
| Wifi | Yes | |
| Resident can adjust heating in own room | No | Heating of rooms is thermostically controlled. Heater can be turned on or off, hot or cold air, by resident. |
| Cater for under 65 yrs with Disability | Yes | Funding to be confirmed by Accessability. |
| Lounges/seating areas | Yes | Purpose built facility with indoor and outdoor areas for the comfort of our residents and families. The communal lounges provide a friendly, cosy atmosphere in which Residents, family and friends can gather and talk of days gone by. |
| Palliative Care Contract | No | However we provide end of life care for our residents whenever this is possible. |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | We have our own van and we use this to go out to Age Concern and Golden Oldies twice a week and other make other outings as per the programme. |
| Whānau Room | No | However we do have a quiet room that we can make available for family use. |
| Māori Kaupapa | Yes | Able to operate in this capacity. |
| Residents Committee | Yes | Chaired by Diversional Therapist and Manager |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
|
Updated: 29 Jun 2020 |
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Special Features
| Dementia Care is a specialised service that we offer in our secure unit. The Unit is spacious and sunny with its own garden. Our dedicated team of caregivers care for a maximum of 17 residents. For each resident individual needs are identified allowing a care plan to be developed and implemented. As always we welcome visits and input from family and friends. Light interiors painted in warm but subtle colours. Wide hallways and space for residents to walk inside and outside in pleasant gardens. |
|
Updated: 29 Jun 2020 |
Interests & Activities
| Activity programme. We offer a full activities programme suited to our residents needs so that they can continue to enjoy life. These include social, creative, recreational and intellectual themes in both group and individual settings. Participation is always optional. The mini bus can be seen far and wide on outings to popular destinations. |
|
Updated: 29 Jun 2020 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please see the Manager for full details. | |
| Staffing qualifications and details | Our staff are trained to provide just the right kind of support to allow you to retain your individuality and dignity. They take pride in the quality of their care giving an empathy with each resident. Visiting Doctor and practitioners. This is a home where staff are encouraged to develop their knowledge and skills. Our Nurse Manager has a long association with the home and many staff are long serving. Our on site qualified Auditor / Quality Assurance as well as our Career Force work place training assessors ensures our commitment to detail and makes sure we deliver services in the way that we say we do. We create a sense of family here encouraging families to visit as often as they like. Residents like to see the family comings and goings. | |
| Details about meals | Home cooked meals are a feature of Norfolk Lodge. They’re nutritious and tasty with a great variety on the menu. Special needs and diets are catered for. | |
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Updated: 29 Jun 2020 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Māori - Te Reo | Yes | |
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Updated: 29 Jun 2020 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Christian | Yes | |
| Inter denominational | Yes | |
| Non denominational | Yes | |
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Updated: 29 Jun 2020 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.00 Km | Bus into New Plymouth passes by the Rest Home. |
| Shops | 0.40 Km | Dairy within short walking distance. |
| Mall | 1.50 Km | Waitara Town Centre where all goods and services are available. |
| Parks | 0.10 Km | We are just across the road from Clifton Park where there are playing fields, bowls and tennis court. |
| Library | 1.50 Km | Town Centre. |
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Updated: 29 Jun 2020 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | |
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Updated: 29 Jun 2020 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.