Lady Wigram Care
At a glance
- Vacancy
- Yes
- Name
- Lady Wigram Care
- Category
- Dementia
- Address
- 210 Kittyhawk Avenue
Wigram
Christchurch 8042 - Region
- Canterbury
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Kiri McKenzie
- Owner
- Lady Wigram Village - 03 341 0543
- Care Facility Manager
- Kiri McKenzie - 0272551211
Other services
Photos
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Map
Our purpose-built dementia facility has spacious and secure rooms furnished to the beautiful Lady Wigram Village standards ensuring a cosy and homely feel, sensory stimulation, and are complete with wayfinding coloured doors.
Residents can enjoy the view of the award winning gardens from their rooms, and socialise in the private internal courtyard and beautifully appointed lounges.
Residents will benefit from chef prepared meals using fresh and healthy ingredients, and a range of entertainment and activities to keep them stimulated.
Our residents receive dementia level care, staffed by our compassionate team of registered nurses and carers, providing a welcoming and secure environment.
Room Features:
-Ground floor location
-King single beds
-Lounge and visitor chairs
-Wayfinding through personalised coloured doors
-Individual heat pumps
-Purpose-built joinery
-Ensuite with under tile heating
-Optional phone, internet and TV
Residents can enjoy the view of the award winning gardens from their rooms, and socialise in the private internal courtyard and beautifully appointed lounges.
Residents will benefit from chef prepared meals using fresh and healthy ingredients, and a range of entertainment and activities to keep them stimulated.
Our residents receive dementia level care, staffed by our compassionate team of registered nurses and carers, providing a welcoming and secure environment.
Room Features:
-Ground floor location
-King single beds
-Lounge and visitor chairs
-Wayfinding through personalised coloured doors
-Individual heat pumps
-Purpose-built joinery
-Ensuite with under tile heating
-Optional phone, internet and TV
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 9 Sep 2021 |
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Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 40 |
| Vacancy | Yes |
| Impending vacancy | No |
| Short stay considered | Yes |
| Premium Accommodation Charges | Yes from $60.00/day up to $60.00/day as at 01 Nov 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 21 Nov 2024 |
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Testimonials
| "The Dementia Unit at Lady Wigram is first class. My husband was a resident there for over two years, so I speak from experience. It was the first place that my daughter and I looked at. We looked at one other and our minds were made up, Lady Wigram it is!!" - Lady Wigram Dementia Care Family Member, JS, November 2024 "My mum has been in your Dementia care facility since June this year. She has settled in nicely. Her personality has started to revive from where she was. The staff are absolutely lovely from the cleaners, cooks, carers, nurses. We are extremely happy with the care she is currently receiving. Sarah tells us all the stories of the things they get up to. It is great to see her mind being challenged! Thank you to all the team. We have felt a wait lift off us in regard to her care." - Lady Wigram Dementia Care Family Member, LB - November 2024 "My father has been living at Lady Wigram for 18 months. Moving away from the family farm was a real challenge for him. The staff and support team at Lady Wigram have been amazing. They are constantly available to answer queries and keep us informed at all times. I feel Dad is in very safe hands. " - Lady Wigram Dementia Care Family Member, RV - November 2024 "Working at Lady Wigram has been a positive experience, which has provided me with opportunities to improve my skill set, increase my knowledge and follow best practices. Summer is my favorite time of year the village comes alive with the amazing grounds. Everywhere you look u can appreciate the families in the cafe the staff v residents bowls, croquet laughter the village is alive & such a happy place to be. The staff work really hard paying special attention to detail for each and every individual resident that works through the door. I enjoy our sendoff where staff gather in a guard of honor to farewell those we have cared for. It makes me proud to be a part of this team, it truly offers a homely feel." - Lady Wigram Dementia Care Staff Member - November 2024 "It’s great to be working with people who share the same values and goals, giving the best quality care and homely environment for our residents." - Dementia Caregiver - October 2024 "I would like to take this opportunity to say Thanks to everyone who made Mum's 83rd birthday successful. Thanks to Jacquie and her team for a lovely meal. All the stress of organizing was taken away from us, as you were so accommodating with what we could have on the menu, the set-up of the room, accommodating dietary requirements and flexibility in serving time. I had many compliments on all the above. Your team were friendly and accommodating throughout the function. The function room was a lovely setting and very relaxed. Thanks to Sarah for organizing the bagpipes to be played which brought tears to mum and many others. Overall, we had a perfect day of celebration thanks to the Lady Wigram staff." - Lady Wigram Dementia Care Family Member, GB - August 2024 "Our family will be forever grateful for the care provided by all the staff at Lady Wigram. In particular Sheenal, I vividly remember Dad's first day, indeed his first month, and how you were so caring and helpful during that challenging settling in period. Your empathy was much appreciated. Thank you for the amazing work you do caring for all your residents in Skyhawk and Corsair. Dementia is a hard road to travel but with people like you it becomes bearable." - Lady Wigram, Dementia Care Family Member - July 2024 "To the wonderful staff in your Dementia Care facility thank you so much for the care and guidance you have given us as a family in settling mum in." Lady Wigram, Dementia Care Family Member - May 2021 |
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Updated: 7 Nov 2024 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | Our Clinical Manager and Dementia Clinical Co-Ordinator work alongside a great team of Registered Nurses. Our Dementia unit has a Registered Nurse on site 7 days per week between 0700-1930. | |
| Nurse Practitioner | Yes | ||
| Healthcare Assistants/Caregivers | Yes | We are fortunate to have a diverse group of compassionate and professional individuals from various nationalities, bringing a wealth of experience and cultural richness to our team. Our Caregivers are not only empathetic and dedicated, but they also take immense pride in delivering exceptional care to our residents. | |
| Physiotherapist | Yes | Physio on the Go, along with our two dedicated Physiotherapy Assistants at Lady Wigram, we are committed to enhancing the well-being of our residents. We offer customized exercise and physical therapy programs tailored to meet the unique needs of each individual. Our approach focuses on promoting mobility, strength, and overall health, ensuring that every resident receives the attentive care and support they deserve on their path to improved physical wellness. | |
| Diversional Therapist | Yes | Our skilled and dedicated Diversional Therapist (Qualified Activities Specialist), responsible for leading a dynamic team that consists of five Activities Coordinators and one enthusiastic Activities Assistant. Together, they create and implement a diverse range of engaging activities designed to enhance the well-being and quality of life for our residents. Additionally, we are fortunate to have our second Diversional Therapist, who plays a vital role in the Dementia unit, providing specialized support and tailored programs to meet the unique needs of those in her care. | |
| Activities Co-ordinator | Yes | We provide a lively and diverse activities program designed to engage our residents seven days a week in both our hospital and rest home. In our specialized dementia unit, we offer stimulating activities five days a week. Each program is tailored to promote well-being, social interaction, and enjoyment, ensuring that every resident has the opportunity to participate in meaningful experiences. | |
| Hairdresser | Yes | Discover the convenience of our onsite hair salon, where a variety of professional hair services are available exclusively for residents. Whether you're in need of a stylish haircut, a relaxing color treatment, or a special occasion updo, our skilled stylists provide quality services at reasonable prices, all just steps from your door. Treat yourself to a rejuvenating experience in a comfortable environment! | |
| Podiatrist | Yes | ||
| Dietitian | Yes | Our menus are thoughtfully re-evaluated on a regular basis by our experienced dietitian, who visits each month to ensure we meet the diverse nutritional needs of our residents. She is readily available for consultations, offering personalized guidance for residents with specific dietary requirements or those aiming for weight loss. This commitment to individualized care helps us provide a nutritious and balanced dining experience for everyone. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | ||
|
Updated: 7 Nov 2024 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | Our Registered Nurses are skilled and proficient in managing oxygen therapy. |
| Bariatric (Care of the very overweight) | Yes | Our Registered Nurses are skilled and proficient in managing the care required for bariatric residents. |
| Palliative Care (Contracted) | Yes | Our dedicated staff provide exceptional care for all residents, including those in need of palliative care, ensuring both residents and their families feel comfortable. |
| End of Life/Palliative Care | Yes | Our dedicated staff provide exceptional care for all residents, including those in need of palliative care, ensuring both residents and their families feel comfortable. |
| Wound Care | Yes | Our Registered Nurses are skilled and proficient in managing wound care. |
| Diabetic Care | Yes | Our registered nurses are skilled and proficient in managing resident's diabetic care. |
| Continence Advice | Yes | |
| Stomal Therapy | Yes | Our Registered Nurses are skilled and proficient in managing stomal therapy. |
| Stroke Rehabilitation | Yes | Our dedicated multidisciplinary care team is committed to developing a personalized restorative program that addresses the unique needs of each resident affected by a stroke. Through a comprehensive approach, we will provide tailored support and care, focusing on rehabilitation and enhancing the overall well-being of our residents. |
| Infection Control | Yes | Our entire staff is thoroughly trained in the fundamental principles of infection control to ensure the safety and well-being of everyone in our care. The Clinical Manager, who has undergone specialized training in this area, plays a crucial role in guiding our team. They offer valuable infection prevention and control advice, fostering a culture of safety and vigilance among all staff members. |
| Surgical Followup | Yes | |
| Clinical Management | Yes | In every designated area, we have a dedicated Clinical Co-Ordinator working full-time along with our Clinical Manager. Together, they play a crucial role in supervising our nursing and caregiver teams, ensuring that every member is delivering exceptional quality of care. Their leadership and oversight help maintain our high standards, fostering an environment where our patients receive attentive and compassionate support. |
|
Updated: 7 Nov 2024 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | At our organization, we offer comprehensive respite care designed to give caregivers a much-needed break from their responsibilities. This service not only allows caregivers to recharge and focus on their own well-being, but it also ensures that residents receive dedicated attention, care, and companionship. Our trained staff are committed to creating a warm and supportive environment, engaging residents in meaningful activities that promote social interaction and emotional well-being. We understand the challenges of caregiving, and we aim to provide peace of mind by delivering high-quality care and support during these respite periods. |
| High Care Needs | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
|
Updated: 7 Nov 2024 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Every one of our rooms is equipped with essential furnishings to ensure a comfortable living experience for our residents. While the provided furniture includes items such as a bed, desk, and chair, we encourage residents to personalize their space. You are welcome to bring in additional furnishings or decorative items, as long as they can fit comfortably within the room's layout. |
| Single Rooms | Yes | All rooms in our care facility are designed for comfort and privacy, each equipped with its own ensuite bathroom for convenience. The dementia rooms are thoughtfully furnished to meet the needs of our residents, featuring a cozy bed with supportive bedding, a bedside table for personal belongings and a comfortable chair for relaxation. Our aim is to create a welcoming and secure environment that promotes the well-being and dignity of all residents. |
| Ensuite | Yes | Each room comes with an ensuite bathroom that features heated tiled floors. |
| Alcohol Permitted | Yes | |
| Phone Access In Own Room | Yes | |
| Wifi | Yes | |
| Resident can adjust heating in own room | Yes | Each of our rooms features an individual heat pump that can be adjusted to the resident's preferred temperature. |
| Lounges/seating areas | Yes | The dementia unit includes a spacious lounge and activities room, both with views of a beautiful garden. |
| Cafe | Yes | The Kittyhawk Café, located on-site, provides a pleasant atmosphere for all visitors. |
| Gay / LGBT IQ Friendly | Yes | |
| Primary Health Funded Short Term Care | Yes | |
| Provide End of Life/Palliative Care | Yes | |
| Palliative Care Contract | Yes | |
| Outings | Yes | |
| Whānau Room | Yes | |
| Māori Kaupapa | Yes | |
| Newsletter | Yes | A quarterly newsletter is created for residents, offering updates, events, and valuable information about our community. This newsletter is also conveniently emailed to families, ensuring everyone stays informed and connected throughout the seasons. |
| Policy for management of challenging behaviour | Yes | Our organization has a written policy for managing challenging behaviors, and all staff receive training to understand these behaviors. |
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Updated: 5 Nov 2024 |
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Interests & Activities
| Activity programme, Aromatherapy, Art, Board games, Breakfast in bed, Bowls, Canine friends, Cards, Care and Craft, Children, Church, , Cooking, Craft, Dancing, Entertainers, Entertainment, Exercises, Games, Garden, Gardening, Happy Hour, , Indoor Games, Jigsaw, Movies, Music, Newspaper reading, Quizzes, Reading, Sing-a-longs, Singing, Sky TV |
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Updated: 31 Oct 2024 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | If you would like more information or have any questions, please do not hesitate to reach out to us. We are here to assist you and provide further details as needed. | |
| Staffing qualifications and details | Our staff members actively participate in a comprehensive orientation program designed to familiarize them with company policies, procedures, and culture. Additionally, they engage in continuous education through workshops, training sessions, and courses to further develop their skills and knowledge throughout their careers. This commitment ensures that our team remains well-informed and effective in their roles. | |
| Details about meals | All of our meals are carefully crafted and approved by a qualified dietician to ensure they meet your nutritional needs. Each dish is freshly prepared on-site using high-quality ingredients, and we take pride in incorporating delicious home-baked items into our menu. Our main meal is served at midday, offering a hearty selection designed to satisfy and nourish you. In the evening, we provide a lighter meal that complements the day's nutrition without feeling heavy, allowing for a comfortable dining experience before bedtime. | |
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Updated: 5 Nov 2024 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Filipino | Yes | |
| Interpreter | Yes | |
| Nepali | Yes | |
| Tagalog | Yes | |
| Other Information | Yes | We can arrange a translator service should you require them |
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Updated: 31 Oct 2024 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Christian | Yes | |
| Denominations/Faiths represented | Yes | |
| Evangelical | Yes | |
| Inter denominational | Yes | |
| Jehovah Witness | Yes | |
| Methodist | Yes | |
| Non denominational | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| (Other comments) | Yes | Other Faiths can be sourced by the Facility upon request |
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Updated: 31 Oct 2024 |
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Ethnic Diets
| Ethnic Diet | Status | Details |
|---|---|---|
| Chinese | Yes | |
| Halal | Yes | |
| Indian | Yes | |
| Korean | Yes | |
| Kosher | Yes | |
| Other | Yes | |
| Vegan | Yes | |
| Vegetarian | Yes | |
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Updated: 31 Oct 2024 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.25 Km | |
| Shops | 0.45 Km | The Landing is located a short distance away. |
| Mall | 3.50 Km | Hornby Hub |
| Parks | 0.75 Km | Marama Park, Harvard Park, Te Kahu Park and Tautoro Park are all within .75 kms. |
| Library | 3.90 Km | Matatiki Hornby Centre - Library |
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Updated: 31 Oct 2024 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Care Association New Zealand | Yes | |
| National Certificate in Diversional Therapy | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | |
| Police checked | Yes | |
| Registered Retirement Village? | Yes | |
| Retirement Village Accreditation (Expiry date) | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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Updated: 31 Oct 2024 |
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What's New
In the Skyhawk unit, we've been enjoying the sunshine and making the most of the great weather. A team of residents is actively tending to our new vegetable garden, where we’ve planted lettuces, radishes, and carrots that are growing well. Now, we need to thin out some of the seedlings to encourage the plants’ growth. Everyone is looking forward to the day when we can harvest and enjoy our fresh, homegrown vegetables together. |
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Updated: 13 Nov 2024 |
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.