Elderslea Rest Home - Phoenix Centre
At a glance
- Vacancy
- Yes
- Name
- Elderslea Rest Home
- Category
- Dementia
- Address
- 29 Redwood Street
Elderslea
Upper Hutt 5018 - Postal Address
- Same as above
- Region
- Hutt Valley
- Phone
- View Phone Number
- Fax
- View Fax Number
- Mobile
- View Mobile Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Ginni Scott - 04 528 0670 or 021 517 596
- Owner
- Oceania Healthcare - 0800 333 688
- Clinical Manager
- Ilaise Fafita-Vuki - 027 293 7749
- Village Coordinator
- Clare Jay
Other services
Nestled on a peaceful street in the heart of Upper Hutt, Elderslea offers options for aged care living, with a range of standard and premium care rooms.
With an ideal location close to motorways, buses and the train station, it’s easy for friends and family to visit, or take you out and about to local shops or cafes. Everything you need is easily accessible, so you can stay active in the local community and participate in clubs or societies, just as you’ve always done.
Your room is your own private space, so you can decorate it with your favourite pictures and ornaments. Standard rooms are large enough for a single bed, a chair and a wardrobe or chest of drawers. The cost of a standard room is included in the Care Services Fee set by the DHB. Premium rooms have additional features such as more space, an ensuite bathroom or outdoor access, but you’ll need to pay an extra amount per day to cover the cost of these premium features.
With a warm, family-friendly atmosphere, residents quickly feel right at home at Elderslea. There’s always something happening in our main lounge – find a friend to chat to or join in the day’s events. If it’s peace and quiet you crave, relax in the beautiful courtyard, or settle in a comfy chair in one of our many cosy nooks.
Tender Sunday roasts, hot fish and chips and scrummy homemade puddings…there’s a reason why the dining room is full before dinner! All of the above are regular features on our menu, which is packed with tasty family favourites you’d make at home. You’ll be sure to want second helpings! Oceania has Australasia's first and only certified Specialist in Gerontological Nutrition as we are committed to ensuring our residents are getting the best possible nutrition from each and every meal.
Hop in our van for a jaunt, you’ll never know where it will take you next. A scenic drive through the countryside, shopping trips or picnics in the park, there’s an exciting new destination each week. Or if it’s music you’re into, enjoy some me-time listening to your own personalised playlist with our award-winning I Love Music programme.
Oceania is a leading provider of premium healthcare services in New Zealand. With over 40 locations across the country, we’ve been part of local communities for over 50 years. We’re recognised as industry leaders in care, winning awards for innovation, food, staff training and community engagement.
When it comes to your care, you know what you do and don’t like – and we want to know your preferences too. Because everyone is different, all of our residents receive a personalised care plan, so from meals to medications; everything that’s important to you is covered.
Testimonials:
“The support from staff was phenomenal, mum was treated with respect and love from everyone who worked there. It was not an easy decision to put mum in care but Elderslea made living with that decision so much easier.” - Family member
“The love, respect and kindness dad recieved at Elderslea - we cannot fault the care he recieved, our family are eternally grateful for Elderslea.” - Family member
With an ideal location close to motorways, buses and the train station, it’s easy for friends and family to visit, or take you out and about to local shops or cafes. Everything you need is easily accessible, so you can stay active in the local community and participate in clubs or societies, just as you’ve always done.
Your room is your own private space, so you can decorate it with your favourite pictures and ornaments. Standard rooms are large enough for a single bed, a chair and a wardrobe or chest of drawers. The cost of a standard room is included in the Care Services Fee set by the DHB. Premium rooms have additional features such as more space, an ensuite bathroom or outdoor access, but you’ll need to pay an extra amount per day to cover the cost of these premium features.
With a warm, family-friendly atmosphere, residents quickly feel right at home at Elderslea. There’s always something happening in our main lounge – find a friend to chat to or join in the day’s events. If it’s peace and quiet you crave, relax in the beautiful courtyard, or settle in a comfy chair in one of our many cosy nooks.
Tender Sunday roasts, hot fish and chips and scrummy homemade puddings…there’s a reason why the dining room is full before dinner! All of the above are regular features on our menu, which is packed with tasty family favourites you’d make at home. You’ll be sure to want second helpings! Oceania has Australasia's first and only certified Specialist in Gerontological Nutrition as we are committed to ensuring our residents are getting the best possible nutrition from each and every meal.
Hop in our van for a jaunt, you’ll never know where it will take you next. A scenic drive through the countryside, shopping trips or picnics in the park, there’s an exciting new destination each week. Or if it’s music you’re into, enjoy some me-time listening to your own personalised playlist with our award-winning I Love Music programme.
Oceania is a leading provider of premium healthcare services in New Zealand. With over 40 locations across the country, we’ve been part of local communities for over 50 years. We’re recognised as industry leaders in care, winning awards for innovation, food, staff training and community engagement.
When it comes to your care, you know what you do and don’t like – and we want to know your preferences too. Because everyone is different, all of our residents receive a personalised care plan, so from meals to medications; everything that’s important to you is covered.
Testimonials:
“The support from staff was phenomenal, mum was treated with respect and love from everyone who worked there. It was not an easy decision to put mum in care but Elderslea made living with that decision so much easier.” - Family member
“The love, respect and kindness dad recieved at Elderslea - we cannot fault the care he recieved, our family are eternally grateful for Elderslea.” - Family member
Service/Facility Details
Detail | Status |
---|---|
Contract with Health New Zealand | Te Whatu Ora | Yes |
Certification | Yes |
ORA Applies | No |
Updated: 26 May 2024 |
Bed and Vacancy Details
Detail | Status |
---|---|
Approximate number of beds at this level of care | 20 |
Vacancy | Yes |
Impending vacancy | Yes |
Short stay considered | No |
Premium Accommodation Charges | Some Rooms from $20.00/day up to $20.00/day as at 21 Nov 2024 |
MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
Extra admission requirements due to COVID-19 | Unknown |
Updated: 21 Nov 2024 |
Personnel
Type | Hours Per Week | Status | Details |
---|---|---|---|
Registered Nurse | Yes | There is a Charge Nurse for the Dementia Service. There is also a Clinical Nurse Manager, three Charge Nurses, and a Business and Care Manager. There are always registered nurses to access. | |
Nurse Practitioner | Yes | ||
Healthcare Assistants/Caregivers | Yes | ||
Physiotherapist | Yes | Our Physiotherapist works two days a week and reassesses residents as necessary and sets up exercise plans for which are supervised by the Physiotherapy Assistants and Health Care Assistants. She also supervises hoist competencies for staff. | |
Diversional Therapist | Yes | The Programme is overseen by the Diversional Therapist who also runs the activities Programme in the Rest Home, Dementia Care and Hospital. | |
Activities Co-ordinator | Yes | The Activities Programme runs seven days a week in the dementia service. The Team is supported by our Diversional Therapist/Coordinator. | |
Hairdresser | Yes | The facility is serviced by a Hairdressers who offers usual services in a newly built area. | |
Podiatrist | Yes | Visits residents at Elderslea and all our residents can be seen at least 6-8 wkly or as necessary. | |
Dietitian | Yes | We have access to a dietitian who is contracted by our company. She approves all our menus and gives advice as requested. We also can access the community Dietitian if necessay | |
Accredited Visitors | Yes | We have regular visits from Religious Groups. RSA will visit when we have members here as residents. Advocacy Services can also be accessed by residents and advocate wil visit them on site | |
Kaumatua | Yes | We have a very good relationship with the Orongo mai Marae in Upper Hutt and we can and do access a Kaumatua. | |
Chaplain/Spiritual Advisor | Yes | Our Advocate is a chaplain. We also access Chaplains from specific denominations when requested. | |
Other Personnel | Yes | We have an Administrator and Receptionist, several Kitchen staff including a qualified Chef, numerous cleaning, maintenance and gardening personnel as well as a wide range of contractors for other services such as plumbing, Fire Safety, Pharmacy, GP etc. | |
Updated: 26 May 2024 |
Specialities or Areas of Expertise
Specialities or Areas of Expertise | Status | Details |
---|---|---|
Oxygen Management | Yes | We manage Oxygen use commonly. We have three oxygen concentrators and have access to bottled Oxygen on our premises which are managed by Registered Nurses. We can access the Respiratory Nurse as needed. |
Gastronomy/Nasogastric Management | Yes | Our Registered Nurse's manage Gastic feeding. They recieve regular and updated education on this. |
End of Life/Palliative Care | Yes | Our staff are trained in Palliative care, where we focus on ensuring our residents are pain free, their dignity and respect remains intact and they maintain as much independance as possible. |
Wound Care | Yes | Our Registered Nurses recieve constant education on wound management and the equipment used. We can access a wound care specialist if necessary. |
Diabetic Care | Yes | Our Registered Nurses once again are educated in the treatment of Diabetes, the administration of Insulin and diet control. If necessary we can access the community Diabetic Nurse. |
Continence Advice | Yes | We have access to a continence advisor. |
Stomal Therapy | Yes | We can access a stomal thereapist if necessary, although our Registered Nurses can manage this. |
Infection Control | Yes | We have our own Infection Control Nurse who attends seminars and workshops to keep herself up to date with Infection control topics. We also have access the the Hutt DHB's Infection Control team as well as the Pathologists from the Labarotory |
Surgical Followup | Yes | We have a responsibility to ensure our residents get to their out patient appointments. If for whatever reason this is not possible (could be due to medical reasons)we will negotate with the service provider for an alternative. |
Clinical Management | Yes | Our Clinical Manangement Team are experienced Aged Care Nurses |
Updated: 26 May 2024 |
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay | Status | Details |
---|---|---|
Respite | Yes | By arrangement |
Subsidised | Yes | |
Booking can be made in advance | Yes | |
Updated: 26 May 2024 |
Features
Feature | Status | Details |
---|---|---|
May Bring Own Furniture | Yes | Residents are encouraged to bring their own furniture other than the bed which we prefer to supply because of concerns over staff back safety. A chair and other favourite pieces that will fit are welcome along with paintings and other personal items. |
Single Rooms | Yes | All rooms are single and most share an en-suite but some have a separate en-suite. |
Rooms suitable for a couple | Yes | Due to the very large size of some of our rooms we have and will continue to accomodate married couples. |
Ensuite | Yes | These are mostly shared ensuites although some of the older rooms do not have ensuites. |
Alcohol Permitted | Yes | |
Negotiate To Bring Own Pet | Yes | This needs to be negotiated with the Manager |
Phone Access In Own Room | Yes | All rooms have phone access and connection can be arranged and paid for by residents. |
Wifi | Yes | |
Resident can adjust heating in own room | Yes | |
Cater for under 65 yrs with Disability | Yes | Yes, we have a contract with the Ministry of Health for Hospital level care and respite care. |
Lounges/seating areas | Yes | We have 6 different lounges. |
Provide End of Life/Palliative Care | Yes | |
Palliative Care Contract | Yes | Yes, we work closely with the Te Omanga Hospice. |
Day Programme for day stay clients | Yes | Day Care is provided three days a week. |
Outings | Yes | The facility has its own van and outings are undertaken as residents are able. |
Whānau Room | Yes | Family are encouraged to stay in the same room as their family member, due to the very large size of our rooms, this is very easily accomodated. |
Māori Kaupapa | Yes | |
Residents Committee | Yes | But residents' meetings are held 2 monthly. Families are invited. |
Family Committee | No | There is no Committee but we always give family the opportunity to become as involved as they would like to be if resident approval is forthcoming. |
Newsletter | Yes | Three or four times a year. |
Policy for management of challenging behaviour | Yes | Yes, we have a very good policy for managing this as well as annual education for staff and more often if necessary. |
Confused Residents | Yes | Yes, we do have some confused residents, but all residents are individuals and often require different attention. All residents are assessed and an individual plan is written for them. Education for staff is provided. |
Rural Setting | No | Beautiful garden setting and courtyards. |
Smoking Permitted | Yes | Yes, there are plently of sheltered areas for smoking outside. |
Semi-Secure | Yes | |
Updated: 26 May 2024 |
Special Features
Eldersela is set among beautiful trees and gardens. People comment on the lovely gardens outside and in the courtyards, and on the warm welcoming atmoshere in the facility. We have wide corridors and some larger than usual rooms. This is a feature many people enjoy, which supports great occupancy. Staff are well trained and turnover is low. |
Updated: 26 May 2024 |
Interests & Activities
Activity programme, Advocate, Age Concern, BBQ, Big print books, Bingo, Board games, Bowls, Breakfast in bed, Concerts, Cooking, Craft, Digital camera, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Housie, Jigsaw, Music, Movies, Newspaper reading, Outings, Pastoral care, Quizzes, Reading, Relgious liturgies, RSA, Sing-a-longs, Videos, Aromatherapy, Art, TAB, Vegetarian, Big print books, Minibus, Quizzes, Reading, Blind Foundation, Cards, Care and Craft, Movies, Newspaper reading, Parkinson's Society, Singing |
Updated: 26 May 2024 |
Additional Information
Topic | Details | |
---|---|---|
Staffing qualifications and details | The Business & Care Manager is supported by the Clinical Nurse Manager and three Charge Nurses. Registered Nurses lead Health Care Assistants in the delivery of quality care. We have a Visiting Physio, physio assistant, Diversional Therapist, four recreation co-ordinators, maintenance person, administrator and receptionist. We have a Chef, cooks and kitchen assistants, laundry workers and cleaners. | |
Details about meals | All menus are established and audited by a dietician. There is an Executive Chef who won an award for best aged care Chef in NZ in 2016 & 2017. Meals are prepared on site and served via Bain Maries. Likes, dislikes and allergies are catered for and residents have been very complimentary about the food. | |
Associated Complexes | Elderslea has extended the range of services by way of a re-build that has allowed us to cater for 56 Hospital residents, 35 Rest home and 33 Dementia residents (one 20 bed unit and one 13 bed unit.) | |
Updated: 26 May 2024 |
Languages Spoken
Language | Status | Details |
---|---|---|
Afrikaans | Yes | |
English | Yes | |
Fijian | Yes | We have 4 staff from Fiji all who speak their native language. |
Fijian Indian | Yes | Three staff are able to speak Fijian Indian. |
Filipino | Yes | Yes we have several who are able to speak this language. |
German | Yes | |
Hindi | Yes | |
Interpreter | Yes | We can access an interpreter at any time. |
Malay | Yes | |
Māori - Te Reo | Yes | Yes, some of our staff are fluent in Te Reo. |
Punjabi | Yes | |
Samoan | Yes | Some staff are able to communicate in this language. |
Tokelauan | Yes | |
Tongan | Yes | |
Vietnamese | Yes | |
Updated: 26 May 2024 |
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations | Status | Details |
---|---|---|
Anglican | Yes | |
Baptist | Yes | |
Brethren | Yes | |
Christian | Yes | |
Denominations/Faiths represented | Yes | |
Inter denominational | Yes | |
Methodist | Yes | |
Non denominational | Yes | |
Presbyterian | Yes | |
Roman Catholic | Yes | |
Salvation Army | Yes | |
Updated: 26 May 2024 |
Distances
Location | Distance | Details |
---|---|---|
Public Transport | 0.50 Km | We are very close to Fergusson Drive. The bus stops at the broadway shops and Elderslea is situated behind these shops. |
Shops | 0.50 Km | Broadway shops |
Mall | 2.00 Km | Trentham city shopping centre is the local Mall in Upper Hutt. this Mall is wheelchair friendly. The Mall is slowely beginning to develop, currently there is Farmers and Warehouse, Post shop, food outlets and clothing. |
Parks | 2.00 Km | Upper Hutt is renouned for the beautiful Parks. We are very close to Maidstone Park. Trentham Park is close. |
Library | 1.50 Km | Library Bus visits elderslea ... the Upper Hutt Library is also quite close |
Updated: 26 May 2024 |
Credentials & Membership
Credentials & Membership RC | Status | Details |
---|---|---|
Aged Care Association New Zealand (ACA) | Yes | |
Updated: 26 May 2024 |
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.