Bert Sutcliffe
At a glance
- Vacancy
- Soon
- Levels of Care Offered
- Name
- Bert Sutcliffe
- Category
- Care Suite
- Address
- 2 Rangatira Road
Birkenhead
North Shore 0626 - Postal Address
- 2 Rangatira Road
Birkenhead
Auckland 0626 - Regions
- Waitemata
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Rebecca McMillan - 09 482 1777
- Owner
- Ryman Healthcare Ltd - 0800 588 222
- Sales advisor
- Leanne O'Meara - 09 483 2226
Other services
Media
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| Preview | File | Description |
|---|---|---|
 Bert's Inning's Summer Newsletter 2019
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Choosing Ryman means embracing retirement living, your way. In our villages, you’ll find the perfect blend of independence and community, with premium amenities, award-winning services, and a range of care options. Discover a retirement filled with opportunity and a lifestyle that brings you joy.
Located close to Verran's Corner, Bert Sutcliffe Village is set in beautifully landscaped gardens with views over Kauri Point and beyond. Soak up the peace and quiet in your own sanctuary, or make the most of the village amenities like catching a movie with friends or playing with the grandkids in the pool.
Our residents live in spaces designed to inspire, indulge, and entertain. Assisted living in a serviced apartment offers the benefits of independent living with added support to make life easier, including housekeeping and delicious chef-prepared meals. Our serviced apartments are located in the heart of the village to ensure that getting around is a breeze and staying active and connected with others is easy.
It’s the feeling of togetherness that’s the real clincher for serviced-apartment residents. You have a variety of outings, regular transport options and endless opportunities to join in with activities when you feel like it. You feel included, you feel supported, but more importantly, you can still enjoy the sanctuary of your own apartment
We’re recognised by Canstar Blue for having the Most Satisfied Customers, which highlights the outstanding lifestyle and amenities on offer at a Ryman village and complements our tenth win of Reader’s Digest’s Most Trusted Brand.
It’s something to be experienced so we invite you to visit and talk to our team. Better still, talk to our residents and their families – they’re the experts!
Located close to Verran's Corner, Bert Sutcliffe Village is set in beautifully landscaped gardens with views over Kauri Point and beyond. Soak up the peace and quiet in your own sanctuary, or make the most of the village amenities like catching a movie with friends or playing with the grandkids in the pool.
Our residents live in spaces designed to inspire, indulge, and entertain. Assisted living in a serviced apartment offers the benefits of independent living with added support to make life easier, including housekeeping and delicious chef-prepared meals. Our serviced apartments are located in the heart of the village to ensure that getting around is a breeze and staying active and connected with others is easy.
It’s the feeling of togetherness that’s the real clincher for serviced-apartment residents. You have a variety of outings, regular transport options and endless opportunities to join in with activities when you feel like it. You feel included, you feel supported, but more importantly, you can still enjoy the sanctuary of your own apartment
We’re recognised by Canstar Blue for having the Most Satisfied Customers, which highlights the outstanding lifestyle and amenities on offer at a Ryman village and complements our tenth win of Reader’s Digest’s Most Trusted Brand.
It’s something to be experienced so we invite you to visit and talk to our team. Better still, talk to our residents and their families – they’re the experts!
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
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Updated: 9 Dec 2024 |
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Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 81 |
| Levels of care offered in Care Suites | |
| Vacancy | Soon |
| Please contact our Village Manager Tracey Dunn 027 3092172 | |
| Impending vacancy | Yes |
| Short stay considered | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
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Updated: 24 Dec 2024 |
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Testimonials
| "The team showed love, care, dignity and respect, not only to Mum, but to every other resident that I saw in their care." - Ryman Resident Family Member |
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Updated: 9 Dec 2024 |
Agent's Details
| Details | ||
|---|---|---|
| Name | Leanne O'Meara | |
| Address | 2 Rangatira Road | |
| City/Town | Birkenhead, Auckland | |
| Phone | 09 483 2226 | |
| View Email Address | ||
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Updated: 9 Dec 2024 |
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Statutory Supervisor's Details
| Details | ||
|---|---|---|
| Name | Anchorage Trustee Services | |
| Address | 1 Sir William Pickering Drive Burnside P O Box 5 Christchurch 8140 | |
| City/Town | Christchurch | |
| Phone | 033792430 | |
| Fax | 033797097 | |
| View Email Address | ||
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Updated: 9 Dec 2024 |
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Solicitor's Details
| Details | ||
|---|---|---|
| Name | Nick Letham | |
| Address | 245 Blenheim Road | |
| City/Town | Christchurch | |
| Company | Chapman Tripp | |
| Phone | 03 353 4130 | |
| Fax | 03 365 4587 | |
| View Email Address | ||
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Updated: 9 Dec 2024 |
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Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | Our registered and enrolled nurses are responsible for the supervision and delivery of high quality nursing care to all care residents. The Clinical Manager and unit coordinators oversee our trained carers and registered nurses in the exceptional delivery of our daily care. | |
| Nurse Practitioner | Negotiable | We are able to access the expert advice of a nurse practitioner should this be required. | |
| Enrolled Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | As much as possible, the same caregivers will care for you each shift so they will get to know you well. Our registered nurses lead a team of trained carers, and they are supported to undertake training in care of the older person. | |
| Physiotherapist | Yes | There is a physiotherapist who visits our facililty regularly and will review residents as required. | |
| Activities Co-ordinator | Yes | We have a dedicated Activities Coordinator who works 5 days per week and delivers a wide range of activities for the residents to participate in should they wish. | |
| Hairdresser | Yes | We have a fully equiped hairdressing salon on site. | |
| Podiatrist | Yes | Arranged by appointment on a user-pays basis | |
| Dietitian | Yes | ||
| Other Personnel | Yes | We welcome visitors should you require the services of specialists. We will assist you in accessing the appropriate people to meet your requirements. | |
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Updated: 9 Dec 2024 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have oxygen concentrators available on site for the private use of residents if this is their prescribed therapy. |
| Gastronomy/Nasogastric Management | Yes | We have registered nurses available 24 hours per day and the expertise available to met all your needs. Please talk directly with the village manager or the clinical manager for more information. |
| End of Life/Palliative Care | Yes | |
| Wound Care | Yes | Our staff are all skilled in current best practice in wound care and we are always keen to elicit expert advice or review as required. |
| Diabetic Care | Yes | Our staff are well trained in diabetic care and we are able to cater for diabetic diets. |
| Continence Advice | Yes | Our staff are well trained in continence management and we also have the ability to access specialist review as required. |
| Stomal Therapy | Yes | We are happy to access this service via the DHB as required. |
| Stroke Rehabilitation | Yes | We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate. |
| Infection Control | Yes | We have an Infection Prevention Nurse who overviews all our infection prevention processes and all staff are trained in infection prevention techniques. |
| Clinical Management | Yes | We have a highly skilled and experienced Clinical Manager. If you have any questions or concerns please contact our Clinical Manager. |
| Other Specialties | Yes | Our company has access to highly specialised nursing clinicians as required. |
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Updated: 9 Dec 2024 |
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Features
| Feature | Status | Details |
|---|---|---|
| Ensuite | Yes | |
| Alcohol Permitted | Yes | Residents are welcome to socialise as and when they please. We hold a popular happy hour each week. |
| Pets In Residence | Yes | By negotiation. |
| Wifi | Yes | We have free WiFi operating throughout the village centre. |
| Lounges/seating areas | Yes | |
| Cafe | Yes | We have a village café on site where residents and families can enjoy barista-made coffee and fresh cabinet food daily. |
| Gay / LGBT IQ Friendly | Yes | |
| Outings | Yes | Regular outings are held and provided by our two vans on site. We encourage residents to maintain contact with individuals and groups throughout the community. |
| Residents Committee | Yes | Our village hosts resident meetings every second month. These are an opportunity for residents to meet and express any concerns, and to share happy moments. |
| Family Committee | No | Relatives meetings are held every 6 months to keep everyone updated on what is happening in the village, and are an opportunity for family members to raise any issues or concerns. Relatives receive a written invitation to their meetings and residents are notified via their activity calendar when the meetings are due to take place. |
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Updated: 9 Dec 2024 |
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Facility Features
| Feature | Status | Details |
|---|---|---|
| Social/Recreational Programme | Yes | Ryman Engage – our activities programme – is about embracing opportunities and activities that are thoughtfully planned, and age and ability appropriate. This free programme makes the most of our beautiful amenities. Firm favourites include bowling events and our weekly complimentary Happy Hour. |
| 24 Hour Security | Yes | A security guard will undertake patrols at various times overnight. |
| Emergency Call System | Yes | Call bells mean help is always there, as they are monitored 24 hours a day by on-site staff. |
| Pets In Residence | Yes | By negotiation. |
| Outings | Yes | Regular outings are held and provided by our two vans on site. We encourage residents to maintain contact with individuals and groups throughout the community. |
| Transport Available | Yes | Personalised driving services, where the driver will accompany a resident to an appointment or on an outing, are available from companies such as Driving Miss Daisy. Our village provides an eCab service for residents to use for any personal appointments or outings. |
| Gay / LGBT QI Friendly | Yes | |
| Fitness Complex | Yes | Our village gym has a number of easy to use machines and exercise equipment. |
| Swimming Pool | Yes | Our large indoor swimming pool is a popular attraction for residents and family members alike. |
| Spa Pool | Yes | |
| Craft Room | Yes | Our craft room and workshop are often in use by residents working on projects big and small. |
| Library | Yes | The library is located in the village centre and houses a collection of small and large print books. Residents may borrow these books at any time. |
| Lounges | Yes | Our village has a number of spacious, quiet and comfortable seating areas for residents and family members to enjoy. |
| Gardens | Yes | Our village grounds are expertly landscaped and gardens are maintained to a high standard. Our gardeners work to a design and planting schedule. This is planned carefully around the seasons and is aimed at ensuring the gardens are colourful and looking their best all year round. |
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Updated: 9 Dec 2024 |
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Special Features
| The complimentary Ryman Engage programme provides residents with a variety of activities that cover all aspects of wellbeing considered important for quality of life. These include physical activity, social engagement, intellectual stimulation, creativity and embracing culture and spirituality. Triple A is our award-winning exercise class on offer to residents, designed to maintain and improve strength and balance, heart health and fitness and range of movement. We offer classes to suit all activity levels, even seated class for those who are less mobile. Regular exercise benefits everyone, regardless of age, and evidence shows that it is never too late to make real fitness gains. |
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Updated: 9 Dec 2024 |
Interests & Activities
| Activity programme, Advocate, Art, BBQ, Big print books, Billiards, Bingo, Board games, Bowls, Breakfast in bed, Bridge, Cards, Care and Craft, Chapel, Children, Church, Classical Music, Concerts, Cooking, Craft, Digital camera, Dancing, Electric beds, Entertainers, Email, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Gardening, Happy Hour, Indoor Games, Internet, Jigsaw, Lectures, Library, Massage, Minibus, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Pool, Pool table, Quizzes, Reading, Shopping, Sing-a-longs, Singing, Sky TV, Spa, Swimming, Videos |
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Updated: 9 Dec 2024 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please contact management for details. | |
| Staffing qualifications and details | We encourage our team to take up opportunities to study Level 2 to 4 qualifications under the NZQA framework. Scholarships are offered to support further education. Our new Micro-Credential offers specialised education in dementia care. | |
| Details about meals | Private dining is available and we have a cafe onsite at the village and a bar. All of our meals are prepared on site by our wonderful Food Services Team, giving our food a lovely home made touch. Our main meal is served at midday with a lighter meal being served in the evening. All our menus are prepared with a dietitians input. While we do have a set menu we do endeavour to meet the preferences of individuals and all different medically required dietary needs can be met. Residents can help themselves to tea and coffee and fruits between meals and all our morning and afternoon teas and supper consist of lovely home baking. | |
| Visitor information | Visitors are welcome any time, we simply ask that they are respectful of the privacy of other residents. Current Covid protocols may require specific visitor timings, please speak to village management for further information. | |
| Recreational opportunities | Each month residents are provided with a calendar that outlines our regular programmes, along with a variety of fun special events. We welcome input and feedback from residents and families in deciding our calendar of events. | |
| Internet access | Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device. | |
| Transport | Personalised driving services, where the driver will accompany a resident to an appointment or on an outing, are available from companies such as Driving Miss Daisy. Our village provides an eCab service for residents to use for any personal appointments or outings. This service is charged at $30 per hour. Please note, this service is subject to availability. | |
| Associated Complexes | We are a part of the Rymans Group of care facilties | |
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Updated: 9 Dec 2024 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Chinese | Yes | |
| English | Yes | If English is your second language we will endeavour to take every opportunity to meet your needs. We will access an interpreter should this be required and we are happy to work closely with family members to ensure we understand your needs fully. |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| French | Yes | |
| Korean | Yes | |
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Updated: 9 Dec 2024 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Inter denominational | Yes | We respect all denominations and hold interdenominational services on a regular basis in our Reflection Room and/or care centre lounges. |
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Updated: 9 Dec 2024 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.00 Km | Bus stop at the round about, by Verran's Corner and Birkenhead Transport |
| Shops | 0.00 Km | We have a shop on premises in the village which stocks toiletries, magazines, confectionary and other small items. Other shops are available on Verran's Corner, Birkdale Road. |
| Mall | 2.00 Km | Highbury Shopping Centre is only 2 km away and Glenfield Mall is less than 5 km away. Both are busy malls with many shops and cafes. You can easily drive or catch the bus. |
| Parks | 0.00 Km | Bert Sutcliffe Retirement Village has beautiful panoramic views out over Kauri Point Domaine and has easy access to Kauri Park. Many parks and reserves are also close by. |
| Library | 0.00 Km | Bert Sutcliffe Retirement Village has its own library in the village and Birkenhead Library is only 2.5 km away, a 5 minute drive or a 10 minute bus ride. |
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Updated: 9 Dec 2024 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Care Association New Zealand | Yes | |
| National Certificate in Diversional Therapy | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | |
| Registered Retirement Village? | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
| Other details | Yes | We have a comprehensive in-house Quality Programme within this village to ensure the highest level of care and services. |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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Updated: 9 Dec 2024 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
NOTE: The Retirement Villages Act 2003 (The Act) is designed to provide improved protection for people who ‘buy’ into a retirement village. If you intend to ‘purchase’ you must get independent legal advice before signing your occupation right agreement as required under The Act. Some Retirement Village type facilities are not required to register under The Act so different legal requirements apply. Please make sure you investigate fully.
In some villages there may be some Retirement Village units that have multiple uses e.g. a Serviced Apartment may also be used as a Residential Care Suite. The same unit may therefore show in several places on Eldernet.